Deluxe Nails and Spa

I have always been a fan of the nails here, but the employees here are extremely rude and racist. I have been waiting here for a pedicure for at least 20 minutes, while they took in a white couple that walked in immediately as they came in, with no appointment. Don’t get me wrong, they can do nails just fine, but as a person of color, who comes here often enough because it’s so close, I have truly been disappointed by their blatant disregard for poc, while they fawn over white customers

I went here for six months, getting a fill about every three weeks. Service was always super inconsistent and usually sloppy but I’m a broke college student so I put up with it for the $ 15 fill and would just clean them up myself. At various points they cut my cuticles, filled through my nails down to my skin and gooped the acrylic on like a centimeter thick. Like I said, I’m cheap. Last month I finally gave up on Deluxe Nails after I went in, lady #1 took off my polish and filled off my tips and then another girl came in and wanted a pedicure. Lady #1 stopped working on me to go do the pedicure. Lady #1 and #2 kept telling me another woman would be back soon and she would do mine. After 30 minutes of waiting I was pretty angry and wanted to leave but now I had stubby unpainted nails and they kept assuring me the other woman would arrive soon. Lady #2 finished the fill she was doing and jumped on mine. Then the other woman came back, Lady #3 at this point, and took over but wouldn’t listen to how I wanted my tips shaped. At this point I was so irritated I took the nail file from her to show her how I wanted them. Lady #2 senses I’m about to lose it so she jumps back on mine. Sound like a confusing mess? It was. Lady #2 obviously really wanted to go eat lunch so she gooped on the acrylic and filed it bumpy and thick then slapped on polish that still wasn’t dry after 30 minutes before literally running out the door. Then to add insult to injury she took ONE DOLLAR off the fee for my trouble. I had to go home and take the polish off and spend 30 minutes filing my nails down to normal acrylic thickness. I would have just come back the next day if they would’ve told me at the beginning that they didn’t have time/​manpower to do a fill.
I chalked this all up to me being a cheapskate and going to a cheap salon and wasn’t going to bother writing a Unilocal review until I decided to try the nail place near where I work in Kent. It took this lady 40 minutes to pry the acrylic off my nails because my nails were so soft and damaged from how this place filled them down before putting the acrylic on, and how they superglued the tips back down onto my nails without cleaning them, so water got in them and rotted my nail. The woman at this nail salon (Royal Nails in Kent) refused to even put a new set on because my nails were so weak and I have a bleeding hole in one and a fungus in the other. She cleaned them the best she could and now I’m actually glad that I had such a terrible experience at Deluxe Nails that I decided to try somewhere else, otherwise I would’ve kept getting my cheap fills from Deluxe and my nails would’ve rotted off.
Basically, I’m writing this because saving some money is not worth having your nails rot and I hope to help save someone from having the same bad experience that I had.

It really just comes down to this: when you go for a manicure or pedicure, you want painted nails… not painted, bleeding nails. I went for a late-​afternoon manicure on a weekday and the woman who did my mani was lovely — very friendly and accommodating. Unfortunately, I think she was just having an off day, because she badly cut the skin at the base of one of my fingers. I Unilocaled (…see what I did there…) and flinched, and she apologized and quickly dumped some rubbing alcohol on the cut.
Ow.
I know she was just trying to sanitize it, but my finger stung like crazy for the next half hour. I could tell she felt really bad, and she did an extra coat of gel on my nails — but all the same, I think I’ll try another place next time.

Original review (7÷22÷2015): I LOVE coming here for manicures (polish and shellac) and pedicures. I have been a regular for years. The ladies who work here are fantastic at what they do and the prices are great for me. I like being able to walk in without an appointment, and they’ll even just do color if I don’t have time for a full mani/​pedi. All of their tools are clean and sterilized. I’ll never go anywhere else!
Edit to add (8÷3÷2015): Several times they’ve allowed me to redeem a full stamp card (10 stamps) for $ 10 off a shellac manicure or classic spa pedicure, instead of a wax or free classic (polish) mani as is written on the stamp card.
Edit to add (4÷20÷2016): Still a regular customer! Worth mentioning: they’re not open Mondays.

I had a good experience overall for my first time coming here. The prices are great, and the service is pretty good too!
I got the deluxe pedicure, and the guy did a good job of doing it. The lady who did my manicure though, not so much… She’s very nice and everything, but she did an okay job at best. She cut the cuticles of one of my fingers, and it still kind of hurts a little bit when I touch it now. I also notice that she didn’t really clean my nails properly.
Maybe it’s because I got the classic manicure? I’m not sure, but I’m not all too impressed with the manicure. So I’m docking off two stars for that.

I’ve gone back several times and although Deluxe is one of my main nail spots because of price and convenience, I don’t think they’re as good as it gets.
Their prices are phenomenal but the end result isn’t the best pedicure you’ll ever get.
The last time I was in, I didn’t love how they trimmed my nails and my feet were still rough after the pedicure. That should not be the case.
Also, when they clipped my big toenail, it hurt and I flinched, and my pedicure guy didn’t say anything to me like «sorry» or «this might be uncomfortable». I will certainly be back but they are a 4 star joint in my book.

What a bummer. I have been here two times now, and the overall experience equals to 3 stars.
On the first visit, I came here with a friend after completing our last final of brutally tough winter quarter of grad school. We both enjoyed a nice pedicure. It was very quiet, which could be due to the fact that it was around noon on finals week. We were happy to find that they gave a good discount for their «happy hour», and planned to come back. Even though I suffered for weeks from ingrown toenail due to mishap on their part, I was still happy with the overall value.
On my second visit– I discovered that they no longer have their «happy hour»!! Which was a bit disappointing because I could’ve gone to a different place a day prior instead of waiting until their open business day. Another comparable business was offering 20% off same priced services, but I wanted to be loyal to Deluxe. I figured that with their student discount and punch card, it was still worth it. I got a mani in addition to pedi this time, because my hands needed some extra TLC. The lady who did both my mani and pedi today was attentive and nice. She offered me water, made sure I was comfortable, and even took the time to put my flats in a plastic bag for my convenience (I had brought extra pair of flip flops for post-​pedi walk down the Ave)! How sweet is that??!
However, I was a bit turned off at the counter when I was ready to pay. After asking if they still honor student discount, the lady talked with another lady across the room in their native language and then told me that the total would now be $ 29 ($ 10 mani + $ 25 pedi). But then the other lady said something in a harsh tone, and then the lady at the counter quickly adjusted what she had said and said that now the total would be $ 32. It just seemed a little shady to me– because it does not say anywhere how much the student discount actually is, I feel like they can charge individuals differently on a case-​by-​case basis, especially because $ 32 from $ 35 is not even a whole 10% discount. I still appreciated her service so I tipped her well, but I couldn’t help but leave with a bad taste in my mouth. I don’t care how much it is as long as the services are justified and they’re transparent about it. I may come back one more time, but I most likely not.

Their service is fast and they are nice as well. Not that talkative but that’s alright because I would like my peace and quiet. I got shellac done and it was all done in 30 minutes plus the time she took off my shellac before. I would recommend this place as they give discounts to students and also has their happy hour discounts 12 – 2!

This place is AMAZING! I have been coming here for about two years and every single time I go in I come out super relaxed and happy. They do a very good job and are always very polite. They have always offered me water or tea and I always look forward to the massages! They also have an awesome Happy Hour. I will definitely keep on coming back!

Have been here a couple times to get gel manicures done and I have thoroughly enjoyed my experiences here! The happy hour makes prices affordable as well. As long as I’m in the area I will be back again!

Enjoyed my spa pedi with Ann. Walked right in, waited less than 5 minutes. Clean, water tubs lined. Chair was enough to put me to sleep, so relaxing! Ann was thorough and clipped nails well including deep spots. Leg massage could always be a little deeper but okay. Would definitely come back!

This place is AWESOME. Best pedi I’ve had– hot stone and wax massage of feet and calves, super friendly staff, great color choices, & the do exactly as you ask. All for $ 25! I will definitely go back!

I like this nail salon. They did a really good job. And they have a student discount which is really sweet. The only disadvantage is that they did it slowly. But it turned out to be a very delicate job. So I’ll definitely go back

Came here for a mani pedi with my friend, they were extremely sweet and attentive and did a wonderful job on our nails. Great vibes and seemed like a clean environment! I would definitely recommend this place!

Service great! Unfortunately, my shellac lasted 2 days! I didn’t feel they were experienced enough. There was a lot of hesitation when doing my nails, it made me uncomfortable. But the people were so sweet. Hopefully, they get better!

Great service!
I’ve been three times and had three different people help me and left with the same fabulous results each time. I’ve found my place. Period.

Love this place! They are very friendly here, even though I came in right before close. Looking forward to next time and getting a pedicure!

I didn’t have a pedicure for a long time so I came here and got a spa pedicure. I was greatly pampered. They use paraffin, hot stones and green tea mask with a long massage. At the end, they wrap my feet in warm towels. My feet are refreshed, tingled and I feel so relaxed. The lady who takes care of me is very nice and friendly. She asks me to have some water or hot tea. The music is soothing and pleasant. Wow… I love this salon and I’ll be back for sure.