Costco Travel

I don’t understand these low ratings and complaints I am reading on here. And based on what I’m reading — these people are either not prepared, didn’t do their research, or didn’t have common sense. If you did do your research you would know that Costco Travel give the exact same pricing and same promotion as the cruise line — their perk as a member is that you would get shipboard credit on top of the same price and promotion. The shipboard credit can vary but it is based on the price of your cruise. So the more expensive your package is the higher the amount is that you would get back for shipboard credit.
It is true that Costco Travel is not a full travel agency in that they’re not going to tell you everything possible on the vacation you want to book. People — you need to do your own research if you’re going to seriously take a vacation. But all in all — Costco Travel offer the best deal around for the perks that they give back for being a member. For me — the membership offers me great access to low prices in the warehouse — when you think about it — Costco Travel is literally an extra perk for being a member. And don’t even get me started on the Car Rental — the best deals around! You don’t have to pay to make a rental booking so you can literally rebook and cancel as many time as you want and watch for the price to go down. Basically — people need to do their research and please don’t rely on these negative reviews and overlook Costco Travel.
An example of a dumb review I read on here — T.A. from Issaquah who wrote to complain about Norwegian Cruise Line and how they are friends with Costco Travel and is only out to screw customers over. T.A. — it’s obvious from the review that it was Norwegian’s fault and not Costco Travel. You need to file your complaint with NCL. Costco Travel is only there to help you book the NCL cruise and give you the shipboard credit. Whatever happens with NCL is out of the control of Costco Travel. Quite literally — Costco Travel does not own NCL and they can’t force NCL to make changes to their policy. Common Sense — please!
Another example of someone not doing their research — Jon S. who said he booked a St. Lucia trip and didn’t know he had to have a valid passport that is not expired for the next 6 months. First of all — why is it Costco Travel’s job to tell you this when you should be double checking on all travel documents requirement before going on any vacation — especially one out of the US? It is your job to do this with or without any travel agent holding your hand. It is even written on your terms and conditions with Costco Travel — I always read T&C. It’s your vacation — take some responsibility.
Phew — anyone reading this — please give Costco Travel a chance.
They are the best around!

Very poor customer service. And make no mistake… Costco’s famous guarantee apparently does not pertain to Costco Travel

Can’t beat it. First time use and am highly recommending Costco travel. I wish they offered full travel options (flights and hotels) in addition to the vacation packages and rental cars. It would redefine the travel experience for all.

We purchased a European vacation package from Costco Travel that departs in December to visit Paris and Rome. Given the terrorist attacks in Paris on November 13, we called the customer service department on November 14 and spoke with a manager named Angelica to request a route change so that we can stop in London instead of going to Paris. She indicated that we need to pay a $ 275 per person change fee for our British Airways tickets. This fee seemed somewhat high given the special circumstances and the travel warning from the US embassy in Paris:
. Consequently, we called British Airways today and they indicated that no change fee is necessary if we had requested the change on November 14. However, the Costco Travel manager that we spoke with on November 14 did not offer this option to us. So, now we are left thinking that Costco is not a trustworthy company and does not care about the safety of its customers who purchase vacation packages.

Love Costco… I had booked all my previous family vacations (about 6 trips in total) through Costco travel both website and phone. They always have the best deal! so far. I never have any problem yet. Highly recommended

Booked a European vacation with Costco. Went to France, Italy and Spain, plus rented a car through Costco. Everything was outstanding. The hotels were great and transfers to the airports were always on time or early. Would use them again.

TRUST ME… USE COSTCO TRAVEL!!!
I don’t know if «Seattle» is where the reps are, but they are AMAZING. Easiest travel booking ever. I will always go to them first. Great deals with so many options to choose from. Plus, here’s the kicker… I got $ 130 back in Costco cash!!! Who doesn’t like an incentive. I did my work too, broke down the cost of everything & compared it to other travel sites. This is the best & easiest. They took care of our flights, transportation from & to the hotel, & of course our reservations with the hotel.
We missed our original flight & wouldn’t be able to check in til the following day. I called Costco Travel & I think it was Jane who helped me, she completely took charge & rearranged our hotel reservation. She even did a follow up call! WHO DOES THAT THESE DAYS! My vacation was saved. We ended up getting more time at the hotel to enjoy our vacation. Things happen for a reason.
Thank you so so much Costco Travel.

i am VERY disappointed with our upcoming trip to Italy that a Costco rep planned for us. on the last leg of our trip from Sorrento to Rome, the agent booked us on a flight from Naples (just south of rome, a 1−½ hr train ride) to fly to Milan (which is in Northern Italy) and we will need to catch another flight back to Rome. This is insane. It means that we will be wasting around 9 hours of travel that is not even neccesary to be on. The agent did not discuss with us a logical alternative to have a private transfer from Sorrento to Rome. After speaking with management they seem to be unwilling to change the flights and if they do it will cost us another $ 600 to change the airline ticket. SO VERY disappointed at Costco travel and will not use them or recommend them to anyone for their travel needs.

So far so good with Costco travel! We didn’t even have a Costco in my area when I bought my Costco membership to book travel. I have booked our honeymoon to Bora Bora/​Moorea Tahiti and a trip for 6 people to Italy. Both of the trips were planned extremely well and much much MUCH cheaper than any other quote I received from local & national travel agencies. We ended up cutting our honeymoon short due to dangerous weather and Costco came through on everything (thank god for travel insurance). The hotels, flight and transportation were all great as far as location and service. We also received a lot of free meals (mostly breakfasts) that other travel agencies said «weren’t available.» I have also booked rental cars through Costco and have never had a problem.
I read the reviews on here before booking my honeymoon and was very worried because of the bad reviews. BUT if you read most of the reviews– people were trying to change dates or didn’t receive coupons or didn’t do their research ahead of time. I don’t really ever count on extra coupons or services (just consider them sweeteners if you get them). I advise you to do all of your own research before. I checked out all of the hotels before I booked (they can tell you different options for hotels before you book). Also, know when and where you want to go and if you might change it– maybe wait to book. If you’re looking for a more full service travel agency this isn’t it.
Overall, great service, quality and price. I will never hesitate to book through them again. Thanks Costco!

I usually don’t write reviews but this time I had to. We used Costco travel for our cancun trip, it was terrible. DO NOT use them the pictures everything looks good but the resort was terrible and Costco is never willing to work with customers to make them happy. it’s all bullshit when they say customer comes first, they worry about their money only.

I’m pretty shocked to the ratings for Costco travel be so low. I just booked a family vacation for 13 with three different departure airports to deal with. Their package was about $ 300 cheaper per person then what I found through Expedia and orbitz. I also love the Costco cash card given when you book. Best of all, when I found a cheaper flight the next day through their travel site, I was able to quickly void the original booking quickly and book the cheaper one. The customer service was outstanding. Will use them again.

We recently booked a vacation to Punta Cana through Costco Travel, for the most part things went smoothly with the exception of not receiving the $ 400 worth of coupons that was in the package that we booked. It was stated that, «Upon check in, guests will receive $ 400 in resort coupons per room. The coupons are valid as follows: $ 150 (six $ 25 coupons) to be used at the YHI Wellness Spa, $ 50 (two $ 25 coupons) to be used toward premium wine purchases, $ 50 (one $ 50 coupons) to be used toward romantic dinners and private beach dinners and $ 150 match play (15 $ 10 coupons) to be used in the casino.» We did NOT get any of these coupons.
We asked the front desk the night we arrived about these coupons and they seemed totally clueless and told us to ask our Costco Rep. We then asked the Costco Rep the next day and he redirected us back to the front desk. I am very disappointed with how no one seemed to know what we were talking about, and we were expecting on using those coupons for activities during our stay. There was a lack of communication between Costco and the hotel, which made for a disappointing experience.
I do not recommend booking through Costco unless you don’t mind the hotel credit they promise not going through.

I use Costco Travel for booking cruises and rental cars. They are not a full service travel agency in the traditional sense where they hold your hand through the planning stages. If you’ve done your research and know what you want and when, they are great.
In recent years, the cruise industry has pretty much standardized the pricing, so every body offers about the same price. The main deal difference that you find with who you book with is ship-​board credit. Costco Travel consistently beats everyone else on the amount of credit they give. I have booked four cruises with them, and I have been totally happy with their professional and friendly service. They do not service all the cruise lines, but you will find most of the popular.
When I rent cars, I do a lot of online comparisons. I find the rates that Costco can get the lowest.

It’s our 1^st time to book Alaska Cruise with Costco. They said that we’ll receive rooms upgrade after we booked. We did try to call many times as they recommended to ask for that offer and end up we received no room upgrade as they promised and we’ll go on the trip in a few days ;:(
Compare with other Cruise travel agencies, they keep their own promise even receive the upgrade from Ocean View to be a Balcony room. My point is… why do we need to pay more but get less benefit while there are may offer on the market

I booked a trip for four (two young children) from L. A to Maui. Arrangements were made 6 months advanced. I checked the airlines seating and took note there was plenty of seating. I decided against my better judgment to arrange all the bookings through Costco Travel. I usually like booking directly at the source. Pricing was about the same but it was convenient to book from one source. They provided our seat numbers over the phone when I booked. However the confirmation email did not include any seating. I followed up with Costco and they confirmed my seats were altogether and I had nothing to worry about.
I continued to follow-​up on the actual seat numbers. I finally received a noticed that my flight changed and I was booked on another flight. Only at this time my seat numbers were provided. This was over three months later. Now my seats are spread out and of course they are all aisle seats. Another Costco representative stated this should never have happen and that I did not have to worry since airline attendants will make sure the children do not sit alone. What?! Not worry about forcing other people from their window and aisle seats? The vacation is only a week away and we are still trying to arrange seats together by continually looking at the on-​line seating chart to see if there were any cancelation. My wife is on the phone now with hopefully an opportunity to change one of our seats so we can seat with one of our children.
This is a complete mess and my family is stuck trying to fix it. After spending $ 5,300 on bookings, I would think we would get at least decent, not great, service.
My vacation has not even started and already I am regretting it. Now I am worried about what kind of room has been booked.
Think twice. Don’t accept the booking if you can not get your seating immediately!

I gave them 3 stars because the process in booking our vacation was great they told us what to expect with the hotel Moon Palace in Cancun, so portion was under construction but far from where we were never saw.
The thing I don’t like about Costco travel is there change policy — when booking with them everything is linked together, so if you change your flight for any reason you have to change all which can cost a petty penny. Change your days at the hotel then you need to change everything like starting over you pay the different a like you booked today. Sometime travel insurance does not apply.

What would we do without the benefits of Costco Travel?
I have to say, for booking our last and most recent soon to take vacation, I have been greatly impressed with the stellar service and assistance I have received when calling into get guidance and assistance with booking.
We were able to book a fabulous week vacation to the Bahamas last year, with a spectacular package deal including flights, hotel and transportation. The package was extremely affordable and the vacation turned out to be just as great as we anticipated and more.
Just recently, my fiancé and I booked a Mediterranean cruise starting in Veniceincluding 4 stops in Greece, with a great bonus package included for our honeymoon. The gentlemen I spoke to over the phone when I was inquiring about the cruise, was just outstandingly professional, patient and friendly; and that just seems to be the case with most the reps I have talked to. What I really love most however about Costco travel, is that I just feel so safe booking with them; and just feel so rest assured in a sense, that we really would be taken care of if an unanticipated occurrence happened on a trip.
So far, I have no reason not to continue utilizing the amazing deals Costco has to offer being a member, and can’t wait to board that cruise from Venice!

Costco Travel is not the kind of travel agents that pamper the customers, i.e. advise them which cruise line to choose or remind them to check their passport expiry date. The customers should do their own homework instead of relying on Costco.
Other than the above, Costco Travel excels. It always gives you more perks than you will expect. Last September when I was on the HAL Alaska cruise+ land tour, Costco gave us $ 50 each when we were in Denali National Park for dining which they didn’t advertise. Last December when I was on RCCL Oasis of the Seas, the Costco coupon for specialty dining was for 4 persons instead of 2 that we expected. We ended up inviting the friends that we just knew on the ship to dine at Chops Grille.
I constantly compared the Costco prices with those on HAL and RCCL websites. Costco’s prices were always lower until the very last days when those cruise line websites offered some last minute deals.

RANDELL or whatever his name is, the super-​wiser in Costco travel is a JOKE. I made a mistake to book my ALASKA CRUISE with them. They don’t have power of flexibility to amend /​upgrade our booking. COSTCO TRAVEL IS JUST NOT UP TO COSTCO SERVICE STANDARD

We booked a cruise on Hal through costco for April 2015! I saw through HAl that a promotion explore 4 is going on! I called Costco and the representive called HAL and I was able to add explore with no additional charges and an 190 bucks cabin credit through costco! We have booked all travel through Costco and have had NO problems!
We understand to check with the cruise line directly regards passport and to book directly for shore excursions!
Very Happy! Thanks Cos to