Clear Store

Man, I wish I had read Heather V’s review before going to Clear. I had the same issue. The connection is really slow which is why we are canceling the service. We were put on a 2 week «free» trial. However, this trial is not really free. You’re paying for the service that you use within the trial period. So you are given a prorated rate. I called in to cancel my service and the two ladies I spoke with said that I had agreed to «terms and conditions» when I signed up and that said that I would be charged a prorated rate for the service within the trial period. But, when I signed up at the booth in Northgate, I was told that it was a free trial. Free trial to them means you are not locked into the contract yet but you are charged for whatever service you use within those 2 weeks. Sneaky bastards!

Save yourself a headache and DO NOT GO HERE! Or any CLEAR store for that matter. They are a bunch of liars and crooks. I purchased their wireless mobile service over a month ago. I was told that I lived in an EXCELLENT coverage area. I do not. I live between 6 signals, none of which quite reach my house. When I asked Kyle Ronnie why he lied to me, he told me «THAT was a sales tactic that I used called MISLEADING!». Yes, he really did. He then told me to fuck off. He’s lucky this was over the phone, cuz he would have gotten his ass kicked by a girl.
They tell you if there is any problems, just bring it back and they have a 14 day money back guarantee. This is a lie. First of all, you have to return it through their 800 number with their Account Services department. If you work a normal job, this is impossible, as they are not open on evenings or weekends. You also don’t get your money back. You get some of it. It took 13 days to finally return this crap that didn’t work at my house, so they charged me for 13 days.
I was also told to buy a performance dock to solve my connectivity problems. I did, but it didn’t help one bit. CLEAR sent me a label to return the performance dock to them, they have confirmed that they have the performance dock, but will not give me my money back. They told me to call UPS and file a complaint that they shipped something that they weren’t supposed to, and get my money back from them. Say what?
Everything anyone at this company says is a complete lie and their product is complete crap. Don’t fall for their «great prices»…believe me, its not worth it.