Clear

I’m filing a complaint with the BBB on CLEAR. They will not give me a refund for a modem I returned, unopened (I have the delivery confirmation), they will not refund my money for the second account they mistakenly set up when I upgraded my service. Over the last 3 months I’ve been trying to straighten out the billing/​credit issues with them to not avail. Today I went through 2 CSRs and finally escalated to a manager who told me sorry, no luck on the modem refund and they were correct for billing me for two accounts! This company is just sleezy — read the other reviews, see how many complaints have been filed with the BBB and stay away. These guys are simply awful.

The slowest internet service ever! I am going to cancel this junk service. I dropped comcast internet because it was too expensive but you get what you pay for. I signed up with comcast again for the special of 24.99 6 month internet service. I can’t even watch netflix because it keeps rebuffering through-​out the movie and I have tried moving it around my place but still no more than a couple lights of service show up. Not worth it.

I cancelled them years ago because they were inept as a company and misleading about their coverage. They tried to bill me today, 4 or 5 times according to their emails. Another half dozen emails stating how I need to come back for the 4G.
4 years after I cancelled they tried to bill me! What for? I can only guess for being stupid enough to get involved with them the first time. Run from them.

HORRIBLE customer service and 4G is SLOW than my retarded stepbrother. Don’t waste your time. I have wasted 2 hours closing my service so far and I still have not reached «account services». DON’T BUY CLEAR!!!

Service actually worked for me when I signed up because I lived in the U-​District on the 4^th floor with an unobstructed window. Then I moved to a bottom floor in Ballard and the service just plain didn’t work here. I tried everything. Everything. I was a little bummed about it because it had otherwise been great but I wasn’t going to pay for something that didn’t work. And that’s what I told the customer service rep. Over. And over. And over. I wasn’t lying. I had paid for my modem so I wasn’t in a contract and could just cancel without repercussion. But of course I let them talk me into some cockamamie beewax about finding someone to take it over which of course omitted certain details, the details of which wound up costing me a wee bit of money in the end. When I tried to address the issue, suddenly their computers were down and they couldn’t help me. They couldn’t help me until I was billed one final time. When I asked them to reverse the last charge since THEIR computers were down I was told «well, you could have called back sooner» UGH! Turns out Clear is all smiles until you want to cancel then they suddenly play fast and loose with their sense of business ethics in order to squeeze every penny out of you before you get away. I suppose in their grubby little minds it makes good business sense but here’s why it’s stupid: I cancelled because of a service issue. If they improved their infrastructure or I moved to a better location, I’d go back. Or at least I would have when I called to cancel. By the time it was all finally over (3 months later), their behavior ensured that I will NEVER EVEN think of using their service again, much less recommend it to anyone I know.
Good job, Clear.

I am not sure if this is the same store I visited. The one I went to gave me a brochure that lists 1431 3^rd Av Seattle, WA 98 101 and a phone of 206.299.2218.
The three is because a store salesperson named Carson, I think it was Carson, was nice enough to front me a new USB modem when the crappy one that Clear had provided me spontaneously fell apart right before an important meeting. Carson said this was not uncommon with this particular USB and suggested an upgrade.
Clear in general sucks. The service started out very strong and has progressively declined. The hardware is cheaply made and not very functional. The earlier version of the software created problems on my machines (i was running Windows XP).
I suppose the company was about to go broke from having to replace so much hardware so they have started charging out the nose for any hardware replacements even if the parts are faulty ($ 10 mailing and shipping fee for sending back a faulty device…).
Carson was a helpful guy as was the other salesperson at this store. That is the only reason this review has three stars. You pretty much get what you pay for with clear…

Harassing phone calls from service reps trying to sell me additional services at astronomical fees, despite asking repeatedly to be put on the «do not solicit list». Repeatedly hung up on me when I tried to cancel service.

My friend B, who is notoriously not tech savvy, gives me a call because she’s looking for a cheaper way to connect online. No, I didn’t suggest $ 9.99 a month for Netzero dial-​up, but I was curious about Clear and told her to check them out. I’ve been to their storefront at the mall and thought they were decent. Sigh.
Setup was simple. Extremely. The little 4G wireless modem provided was stylish and just needed to be charged to get going. The computer detected the modem right away and hooked up. But a red light on the modem kept blinking. A quick consultation to the key underneath showed that when it’s blinking, it is «trying to connect.»
It tried. For 30 minutes. Nothing.
So, we call them. And here, my friends, is where this whole thing really went South. First, tech support asks for everything but blood type, because I’m sure it’s really important to secure their knowledge bank of how to connect Online. The tech support guy spent 20 minutes looking for our address on Google maps. For what?
Well, he eventually finds us. As in, zooms in and says, «Oh, you have a big split trunk tree in your front yard.» Yes, weirdo, you are correct. He then tells us that *that* is the problem. The tree is in the way.
So, I ask where the tower is. The tower is ¹⁄₃ of a mile opposite of the tree. It can’t be the tree, I tell him. We’re so freakin’ close to it to a tower! «Oh, well, I see other trees on this Google map.» Stop looking at Google maps!!!
At some point, the guy had me wandering in the middle of the street trying to grab a signal.
Yeah, let’s cancel this joint.
So, the cancellation lady is on the phone and first words out of her mouth, «I’m gonna, umm, try to help you with this, because sometimes our tech support people are, like, weird about stuff. They’re in their own little world.»
More idiocy ensues. We’re now into this a little over an hour. It’s frustrating. She looks for the tower. She looks for the house. And she says the same exact thing as tech support guy with his tree theory.
So we cancel. I ask her for her direct line, in case we had further questions. «Sure,» she says, «My number is 555−555−45 551.»
Okay, that number is too long.
«Are you sure? It works because I give this number out to everybody and nobody has a problem with it.»
Yeah. That’s because they can’t reach you back.
Idiot!!!