Chase Bank

I opened a high school checking for my teen daughter and was helped by branch manager was very friendly and showed patience when explaining procedures to my teen.

The personal banker, Tracy, I guess, she’s nice, but the entire Chase policies freaked me out. I got 26, and although I’m still a grad. student and don’t have a full-​time job, they asked me to pay 30 dollars for checking account fee. I have to have at least 1,500 dollars every month or directly deposit more than 800 dollars from my paycheck. Im an international student and it’s not possible for me. So I just changed my bank to US bank, because they have a free checking account if you are student.

This place is a freaking joke! I am closing my account and want everyone to know that this place SUCKS!
It started out with my account not being free anymore. I was a long time Washington Mutual customer and decided to stick with Chase since they promised the same great customer service. Not long after that I got a letter stating that if I didn’t have direct deposit or a minimum amount in my account I would be charged $ 10.00 a month. I wrote a letter to them letting them know how silly this was since until now my account was always free. The response I got was basically a to bad.
The icing on the cake for me was going into one of the branches and wanting to cash my pay check. They said no. I asked why I have 3 accounts here I don’t understand. I didn’t have at least the same amount in my accounts as the total of the check. I thought they were joking it was a freaking payroll check and I had an account. There,
I ended up talking to three different people include the «manager». I was completely dismissed… LAME! VERY BAD CUSTOMER SERVICE!
I am happy to take my business elsewhere!

I got a chase credit card a few months back, before I knew anything about the company. Since then I’ve nothing but negative reviews from people that used to be Wamu customers. Luckily I have no balance on the card. I’ll be canceling tomorrow. The company advertises on jihadist websites. Don’t believe it? Check out Islamic Awakening which is clearly a jihadist site. I’m sure you’ll see the Chase banners proudly displayed there, like I did tonight:
Read a few posts if you don’t believe me. Anyway, I’m not down with angry young jihadis plotting to kill cartoonists, and it’s too bad that Chase thinks they are a great source of revenue. Bye bye Chase.

GOD! If I could just give a big fat ZERO!!!
So, as we all know Chase comes along and buys WaMu (the former owner of my credit card) and for a while I was ok with it.
Then they decided to hike their APR by 5% and my minimum payments up by about 50%.
So, being the concerned consumer that I am — I called. I was told that an announcement had been sent out to all cardholders regarding this change. I said that was fine but I did not receive such a letter and because I was calling right away shouldn’t they be able to make an exception (I was 1 week past the deadline) and just allow me to opt out. The supervisor I spoke with agreed and stated that it might take up to 4 – 6 weeks to update.
Ok — so at this point I’m a happy camper — I get my monthly payments and apr back down to what it was and I just have to cancel my account — not a biggie since I’m looking to be debt free within a year.
So I wait 2 months and notice it still has not been done. I call back and speak to a second supervisor who states that the request was denied — I respond that I don’t see how a supervisor telling me it WOULD be done could be denied and ask if I can speak with the department that handles these changes if they are the ones that have the say all in this. I am told that there is no contact with that department — no number, no extension — all they do is send a request.
The second supervisor says she will submit the request again and I should know in 4 – 6 weeks what has happened.
I am not a happy camper but I say ok.
I wait approximately 3 days before deciding I am NOT ok and call back.
THIS call I get a very rude customer service rep who is NOT a supervisor who REFUSES to transfer me and informs me that she is the only person I can talk to — she proceeds to argue with me and actually yell at ME while I am trying to maintain my cool. I end the call with an address that she so «kindly» provided me with so I can submit my appeal in writing.
I call right back and get another person (:D) who is very very VERY nice, gets me to a supervisor who tells me «NO PROBLEM, I AM SO SORRY THIS HAPPENED — IT WILL BE PROCESSED IMMEDIATELY».
So. after 3 supervisor calls and about 2 and a half months of waiting — my apr was finally brought back down and my account is closed.
I will NEVER do any business with CHASE or any of it’s affiliates because of this bad experience.
They have no customer service skills — their promises are a joke — and they need to pull their heads out.

Chase Bank
I didn’t like the idea chase bought wmu bank.
I used to have an account at Wmu bank since Chase bought them out they were absolutely rude to me.
They wanted take 200 out of pay roll check because I wouldn’t because I can’t afford it.
And told them I couldn’t survive taking 200 hundred dollars out of my pay check because I only get paid once a month. I remember they called me at home and said I don’t mean to be a bill collector you need to had money to your bank account.
And I couldn’t afford because Had to help my disabled Mom because they wouldn’t respect me when I couldn’t afford it.
So I closed the account there and I told I want every cent back from account and told goodbye.
And they told sorry to be losing customer and they lose me as their client.
So don’t have an account at chase bank anymore.
Heidi