Carquest Auto Parts

Store name has since changed but, if employees haven’t, double check any recommendation they offer. Last month I asked for auto transmission fluid and they sold me coolant. Didn’t notice it until today when I looked at the bottle in my trunk. I’ve driven at least 1000 miles with at least a pint of coolant in my transmission.
I should have caught this when I added the fluid last month but it wasn’t a standard coolant brand and was in a different shaped bottle, nothing on the face that jumped out at me as coolant. And it seemed to work! Transmission was slightly slipping; after I added the coolant the problem went away. So now I’m spending $ 160 on a transmission fluid flush, hoping I don’t need a rebuild, based on my mistake of trusting their judgment.
I could have gone with one star but, since it was obviously just a mistake, and because I should have double checked, I’ll leave two stars instead.

Very nice, prompt and knowledgeable. Who would have thought you could get such good friendly service at a parts store. Any thing I need I will try to get here first, just because of this experience.

Excellent little auto parts store in West Seattle (actually, it’s the ONLY auto parts store north of Roxbury, as far as I can tell! Not as big as your typical Auto Zone/Schucks/Riley’s, etc. (hence the 4-​, not 5-​star review), but they stand head and shoulders above the competition in terms of customer service! I realized on a recent drizzly day my 18 month old wipers just weren’t cutting it anymore, so I swung by their shop. They had the wipers, and they even put them on for me (I can do it myself, but they were so much faster, why not?)!
They are also honest as the day is long. I was all ready to buy the most expensive wipers I could get (more profit for them too, I bet), but the counterman told me that the basic grade did just as good a job for half the price! This kind of ‘customer comes first’ candor is very rare these days, and shops like West Seattles’s Carquest Auto Parts need to be rewarded for their superior business ethics.
THE VERDICT: Small size is trumped by customer service that is sans pariel! If you need something for your car, make CQAP your first stop!!!

These guys are Great! Ed and Erik helped me out big time. Erik came out to my van graciously, which I had partially disassembled in the parking lot, and looked at a hose which was faulty, went back to his computer and talked with Ed, and between the two of them they were able to find the special hose 90 that I needed, and they let me put it back in in their parking lot! These guys are great, with a good attitude, and you can tell they are pleased when their customers are pleased.
This is a great place to get auto parts; between the customer service and fair pricing, along with their ability to tolerate irritating customers who take their vehicles apart in the parking lot (me!), I know exactly where I will go whenever I need parts.
Thanks guys!

Sorry my pictures suck, I hope to make them a bit better in the future. This store is pretty good in terms of auto parts stores. Prices aren’t bad and each time I’ve been by they’ve had pretty good customer service. They are light-​years better than O’Reilly’s in White Center. I would happily stop by here again next time I need some parts.