Bob Byers Ravenna Volvo

always helpful and courteous, and i appreciate the car wash each time

I am looking for a new place to take my 2010 Volvo v50 as the dealership service has gone downhill. Any suggestions?

Just went in for my 2 year service on my S 60 sedan. I was promised that the car would be ready 1n 1:45 hr. It was ready, washed and cleaned in 1:30 hr. Nice experience.

Their service department is the worst. Besides being rude, disinterested and unhelpful, they are not customer centric. Before you buy here, look at the service and go to bmw in Seattle. The price point for mid level car is not that far off, but the service is like night and day! I would rather be treated as important versus being an after thought! I’m done with Volvo forever after this car

If it was allowed, I would give them a negative 5. I am shocked by the inability of their service department to listen to my concerns. I repeatedly told the same employee about an issue and I was treated as if I was imagining things. Several months have passed and another mechanic, not at a dealer, listened and discovered that there was a serious problem. When I complained to the manager at Bob Byer, he was cold and dismissive. I hate to think I was treated as if I was imagining that there was a problem because I am a woman, but I see another review by a woman who was treated in a similar manner. Respect, good communication, honesty, the ability to admit mistakes, and civility will actually build your business up. Give it a try.

15 mins spent looking at models in the showroom with no sales staff on the floor. As someone considering a Volvo purchase within the next month, my first impression of this dealership has made me consider other brands selling SUVs at similar price points.

I purchased a 2015 Certified Volvo wagon from Bob Beyers. As part of the deal, a factory backup camera was to be installed by their service department. The install price at $ 1300 was ridiculous enough, but the farce that has so far occurred should tell you what you need to know about this place.
The salesman and finance guy both told me that the parts would be ordered and I should get a call in about a week to schedule the appointment. After 3 weeks and not a peep from them, I call and inquire. Of course, nothing has been ordered and it takes them a while to figure out that they do indeed owe me a backup camera. Fine, they say it will be ordered and in house in two working days. On the fourth working day, I have to again call them and it has not yet arrived, but they hope it will be there today. Later that day I do get a call back saying it is now in stock and that I need to call service to make an install appointment. So, I call service and make an appointment for the next week.
I take the car in and drop it off. That goes well, although they have the most run down service area that I have ever seen in a Volvo dealer, or well, any dealer of new cars. That would be okay if it translated into low prices, but that is not the case here. I get a call back that the car is ready and go to pick it up. I get the car back, dirty, not washed as their banners promote. They also apologize about breaking a button on the dash and promise to repair it once they get the part. Okay, crap happens, but now I have another return trip to deal with. But then I get in the car to test out my fancy new $ 1300 backup camera, but it is fuzzy and distorted. It looks like someone installed a Playskool kid’s camera and hooked it up to my dash and pocketed the cash.
So, I walk back into the service department to discuss the quality of the camera and wait for 5 minutes standing there and no one even acknowledges that I exist. If you are busy, fine, but at least let me know that you know I am waiting and when you can help me. So, I walk over to the sales department to let them know what I think of my first post sale experience with Bob Beyers. Some poor sales guy tries to help, but I gave up and left after he disappeared after saying he was getting a business card.
Big mistake buying from these guys. The one plus was that generally everyone was pleasant, so I gave 2 stars.

Got a used Volvo in another state and have gotten it serviced here for the last 4 years. I’ll be honest with the good and the bad:
GOOD: they really know Volvos, and if you wait to get an oil change in the spring, they usually have a good discount that comes out in April or May.
BAD: when they service your car, they will tell you almost everything is wrong with your car and then charge a million dollars to fix it. Outside of an oil change, their service department is NOT to be trusted. They lie and overcharge (see below).
DETAILS: they got me a few times in the early years when I forked over $ 1200 and then $ 900 for only a few of their at-​the-​time recommended repairs. They usually give you about 6 things to repair totaling $ 1500-​$ 2000. They must know that most people will balk at any amount higher, but this must be some «sweet spot» for repair quotes, so they make up a bunch of stuff and tell you the top 2 things are most critical. Granted, my car is old (2001), so I’ve come to expect some expensive repairs every year. However, this last time I wised up, and I’m done having them do anything but an oil change.
Got a multi-​point inspection on my car a few weeks ago and they said the following needed repairing (parts + labor price quote in parentheses):
Faulty code in the alarm siren ($ 580)
Leaking radiator replacement ($ 910)
Left rear sway bar replacement ($ 157)
Hood struts replacement ($ 312)
Transmission torque mount replacement ($ 180)
Further diagnostic investigation on leaking rear differential ($ 62, with subsequent quote once the problem is identified)
A faulty alarm code to be fixed somehow costs $ 580? Replacing the little hood struts, which only serve to hold the hood up by itself when you pop the hood up, costs $ 312? Umm, I can hold the hood up myself, or prop it with a stick. At the very least, fixing that shouldn’t cost $ 312…
But the most insulting of all was the replacement radiator for $ 910. I followed up with an email to the service desk asking if they could break that down between parts and labor (because I know the replacement part only costs $ 280). They never responded, because they knew it was an inflated price. I then emailed the service desk AND Scott Fausset, the service director, asking for that information and NO ONE responded.
A few years prior they had given me a similar list of recommended repairs, including replacing some worn-​out control arm bushings in the suspension for about $ 800, which I never replaced. Mysteriously, they didn’t quote me for that anymore (???), just the sway bar, at least in terms of the suspension. So, I took the car to Les Schwab in Ballard and they said everything in the suspension was fine (!!!), and told me to go to Bay’s Auto Garage to get the radiator replaced. Several other places had quoted me $ 780-​$ 1000 to replace the radiator, but Bay’s said they’d replace it for a whopping $ 580. I couldn’t have been happier.
Never trust a word those crooks say at Bob Byers Ravenna Volvo. You can get your oil changed there when you need to, but they’ll shaft you with anything else. Stay away. It’s honestly made me HATE owning a Volvo, because my perception is that everything just breaks down and costs a fortune to replace. In that light, they are greedy, short-​sighted liars who are shooting themselves in the foot.

The service team at Bob Byers has taken good care of me for 18 years. I started with them at the old Capitol Hill location and grudgingly followed them to the (significantly inconvenient, for me) Ravenna location when Capitol Hill closed. They never push service on me that’s optional, and they help me find practical solutions for my 1997 Volvo (where I don’t always want to sink big $). They’re generous with loaner cars, which has helped ease the transition to Ravenna. I’ve become a loyal Volvo owner in large part to the excellent and reliable service I’ve received from this team over the years.

This is about the service department which I guess I would otherwise give 3 or 4 stars (they’re fine… not outstanding but fine…) except that I had two situations that made me give lower review stars and ultimately stop having my car serviced here.
First time I had a «waiting» appointment for an oil change. I brought the car to service and said I would walk to UVillage with my daughter and be back in the hour they said it would take to do the service. When I returned an hour and a half later they hadn’t even started! I waited 45 minutes with my toddler in the waiting room. Awesome, thanks. A nearly 2.5 hour oil change for a «waiting» appointment? But thought I’d give them another chance.
Fast forward a couple of years… no further issues until another oil change with a drop off appointment… they call to tell me that my car is ready but that they need to do something to the tires/​wheels and do I want to come get it and schedule another appointment or have them do the work today. I asked them when it would be ready and they said 5 pm. I said go ahead. So I show up at 5:15 to get my car. It’s not ready. I say that’s ok, I’ll make another appointment, I need to be home for my kids. They say the wheels are off, you can’t take it. It will be another 30 – 40 minutes. Uhhhh… really? It was supposed to be ready at 5! They just kind of shrugged and said they’d do it as fast as they could. (ended up being another 45 minutes). I ended up begging my nanny to stay for an extra half hour (which I had to pay her for and make her late for her evening class!!) I complained and they offered a free oil change but I’m out of forgiveness and won’t return.
I feel like it’s not that hard… overestimate the time things will take and you won’t make people wait…

I’m that guy that doesn’t take his Volvo to the dealership. Am I cheap? Probably. Do I think I can get it cheaper for the same service? Probably. But, I have to admit that after taking my Volvo to another dealership AND two non-​dealership service providers that I ended up being referred to Bob Byers. Why? Because they do a good job and treat their customers well, I was told. And, I believe they did a good job.
I was having some intermittent electrical problems with my Volvo. Over the 18 months I paid $ 1500 or so to Swedish Automotive in West Seattle, but they honestly didn’t solve my problem. I took it in there again, mostly because I believed they would have some obligation with the warranty of their work. In the end, they got me to replace my battery for $ 350 or so, just so they could look at the problem. I was not happy, but went ahead. I got fed up and took my car to three other places and Bob Byers really took the time to diagnose the problem. Their guys called me a couple time to better understand the problem and tried a couple ways to trigger the problem over a whole day. In the end, they helped fix it and I’m super thankful. Cars are expensive, but the get them fixed the right way, I can recommend Bob Byers.

Let me start this review by saying, I did not buy a car from Bob Byers Ravenna Volvo. Sadly at the time I was on the market, they did not have the particular car I was looking for which is not their fault. However, the staff, namely Sales Manager Tom Schroeder, are incredible and they deserve to be at the top of your dealer list if you are considering a Volvo.
To me, a good car dealer is not one that puts you through a «process» to sell the car to you. One that won’t ask you, «what do I need to do to get you into a car today?» A good car dealer is one that provides an atmosphere of honesty, knowledge, respect and excellent service that makes you want to work with them to buy the car. One where the thought of going to buy somewhere else is a painful decision to make. Bob Byers Ravenna Volvo is one of those good dealers.
If this tells you anything, I honestly considered not purchasing the car with the options I wanted so that I didn’t have to work with another dealer. In the future, this will be my first stop for service and that next new car.
Thank you Bob Byers Ravenna Volvo for the experience! I will be back!

I was super impressed with their service department, they saved us aproximately $ 600, by fixing our S80 without making us buy new parts. When we needed a dealership to be honest they came through for us.
When a company has great service, they are trust worthy and honest, I will buy from them, and these guys are simply the best, we can’t wait to buy our next car with them, and highly recommend them over other dealers, one of which was not as honest.
Thank You Bob Byers for being honest and going above and beyond!

I bought my Volvo XC60 because of the service department here and tell everyone how amazing these folks are for service. I had used the old downtown location once with terrible results and heading over to Ravenna Volvo is almost a joy to have work done on my vehicle. Truly outstanding work! They just worked with me to fix multiple items on my car all the while providing a loaner vehicle for a week. Amazing work done here and I hope all folks buy their volvo from Ravenna Volvo and come back for life.

This is hands down the best service place I have ever visited. My ONLY complaint is that they can’t service my other cars.
My first experience with Bob Byers had me hooked for life.
A few years ago I bought a used XC90 from an independent dealer, and 3 months later, it went into limp mode. We had it towed to Bob Byers. A day later we got called with some good news/​bad news… The bad news was there was about $ 8k worth of stuff that needed to be fixed… The news was is the service guy told us that a Volvo shouldn’t break like that, and covered the ENTIRE repair for free… Now, our Volvo was not under warranty, and this was our first time at the location. Amazing!
We’ve had other great service experiences with them, and I really wish they would service the Jeep I own as well (I asked, they said they couldn’t)
Most recently my check engine light kept coming on, they said there were a couple possibilities, one of the fixes they could verify needed to be done, and the other was more expensive, so we went with the repair that could be verified, knowing that it might need the other thing fixed too… So two weeks later the light came back on, so we took it in for the final fix…, a few weeks later the light came on again! Ahhh, so they gave us a loaner car, and figured out there was a third problem… But here is where the story gets good, they refunded us the other repair, and applied it to th final fix.
Time after time Bob Byers Volvo shows reputable, reliable, trustable service… All of the things you don’t find in other places.
Sure do you pay a little bit more than going to the corner shop? Yes, but I know that they will take care of me and my car, and won’t take advantage.

This is about service at Bob Byers. The sales department is actually pretty good.
I’ve had two negative experiences with the service department. Both began when using their website to schedule an appointment. Each time the website returned a confirmation email and yet each time no appointment was made. The first time I showed up and… no appointment. I received a less than apologetic explanation that the website was not functioning properly. Then 6 months later I scheduled service through the website again. it returned a confirmation but I received no followup call so I called them to check before I showed up. Again no appointment was made. I really needed my car serviced so I explained to the «customer service» person and asked for their flexibility. The response was to tell me in a very curt tone that «I should have known better than to just trust the website». WHAT? Don’t trust the website? Why even offer the opportunity to schedule service on your website if you shouldn’t trust it? Very disappointed in the service. Someone from the dealership emailed me after and said they could get me scheduled in a week — I didn’t even respond. You don’t deserve my business after treating me like that.
I’ve found their prices to be among the highest among Volvo shops and even high for a dealership. With the kind of customer service they deliver I can find someplace else for my cars in the future. I will definitely look to other dealerships first to buy my next Volvo as well.

From top to bottom, the friendliest, easiest and most willing to help car dealership I have ever been to. We started with our first Volvo in 1999 and just bought our 5^th from these wonderful people. From their loyalty programs to their mechanics, everything is geared towards customer satisfaction. We waited to get a new car until drove our last Volvo all the way up from Los Angeles for our Summer vacation; that is how much loyalty they inspire in us. I cannot say enough good things about this dealership, and it’s employees, past and present.

I’m truly shocked that people have written such negative reviews about this dealership, our experience with Bill has been nothing short of exemplary. He took the time to examine with me every detail of the C30 T5, making sure I understood the vehicle’s pros and cons. My partner and I were never once pressured into buying our car, and Bill was kind enough to address every email I sent him with consistent professionalism and genuine attention.
Before we went to Bob Byers Ravenna Volvo (whew, that name), I researched cars for three months and dragged my partner to six other dealerships. We met our fair share of salespeople that make you wonder why there aren’t as many car salesmen jokes as there are those that feature lawyers – «What do you call a lawyer buried in the sand up to his neck? Not enough sand.» Bill and Bob Byers Ravenna Volvo are both top drawer, really top drawer.

I leased my S60 from Ravenna Volvo last week, and I have to say that the crew at Ravenna Volvo was by far the easiest to work with. I visited 10+ dealerships over 3 weeks, and Vic, Bill, and JC were definitely the best. They made the entire process pain-​free: they got the car I wanted, negotiated fairly and quickly on a final price, and gave me a great deal on my trade in. Simply put, these guys love to sell Volvos.
If you’re in the market for a new car, visit Ravenna Volvo.

I brought my S40 in today for 22.5k maintenance and was helped by Steve.
The whole process was perfect:
*When I first called last week, they scheduled me an appointment with a loaner and they had multiple available to choose from.
*When I got there this morning to drop off my car, they checked me in under 10 mins.
*I got to take a brand new S40 T5 as a loaner, and I didn’t even have to fill up the tank when I brought it back.
*When I returned at the end of the day, everything was ready for me and I was in and out in just a few minutes.
*They didn’t mess with my seat settings and they didn’t leave the protective paper in my car. THANK YOU!
I couldn’t be happier, and Steve was great. Am I just used to shitty service from Putnam Volvo in San Mateo? Maybe. Whatever the case, I’ll be back for service here as long as I’m in Seattle!