BMW Seattle

Worst customer service ever. I have brought my X5 in several times for the same repair and it is still not functioning correctly. The car collapsed to one side and we had to replace the airbag. It still continues to lean to the side on occasion and they will accept no responsibility for it. We have brought the car in for the same oil leak repeatedly and after spending around $ 6,000 it continues to leak. Each time we are assigned to a service provider with nothing but lies and smiles. We are never provided with a loaner car and have to rent a loaner out of pocket. We have been loyal customers for over 15 years as well as the rest of our family members and I am shocked and astounded at the lack of care, efficiency and professional service we have been given. They will roll out the red carpet if you are a prospective customer, but once the «courtship» phase is over and they have you look out! They are only there to take advantage of you in each and every situation and take your money! $ 500 to replace a headlight-​seriously? Our last bill was $ 4000. And the car still is leaking and does not run properly. They by no means guarantee their work and will tell you it is a new problem with a whole new set of costs. I once picked up my car and did not even make it off the premises before it broke down again! I had to continue renting my loaner out of pocket. When I went to the Bellevue office to see if they might offer better service there, the service advisor spent the entire visit trying to convince me to buy a new car-​that the X5 was not worth repairing and that it had run its course! Isn’t their main selling point that these are quality cars that are an investment? Well I assure you they do everything to jeopardize that so they can keep making $$. and lease or sell you a new one-​unbelievable. Buyers seriously beware!!! I have several friends who have had similar experiences. So sad because otherwise we love the cars-​it is the dealership and service that destroy or for us.

Karl was my sales representative and this was the best car transaction I have ever had. He is not a typical car salesman. He is very genuine, truly wants you to be happy with your purchase and does not pressure you or make you feel uncomfortable. I was very leery because my husband couldn’t come with me and I was by myself to buy a car, something I swore I would never do again after a terrible experience years ago. I have hitchhiked alone in Africa and I truly felt more vulnerable when I walked into this place. But I can’t tell you how much I appreciated Karl. I am truly happy with the entire experience and got the car I wanted for a fair price.

Compared to other BMW showrooms in area they gave me the best deal and had the best customer experience.

I have owned many high end vehicles and the service department at Seattle BMW is the most professional I have ever dealt with! I must say that Nathan is on top of his game, no matter the issue he has a car ready and the problem gets solved fast.

Omg… I can’t believe this place… you come to expect more out of dealerships with names like BMW, Mercedes, Lexus… but this BMW dealer has let me down twice on service. Even after arranging for pick up 6 hours ahead of time and again 30 mins prior to pick, they still didn’t have my car ready. Still had to wait 30 – 40 mins and eventually told them to just bring my car down. They said they were sorry and gave me a Bear Car Wash certificate.

Had a fantastic experience here and always have even when I haven’t bought a car. Between John and Andrew I’ve had awesome customer service and they did my best and took a lot of time to show me the cars especially comparing the M3, M4, and 235i M Sport! With so many options it was a lot of deciding and Andrew was running all over the place with me looking at cars throughout their building. Financing was quick but explained extremely well and car was show to me by Andrew and was spotless and ready to go. Thanks Andrew Werner for your time and I have to say John Leal is an awesome salesmen as well. Hope to buy another M from them in the future.

I ended up cancelling our appointment because our airbag vendor was able to help us but I wanted to leave awesome feedback for BMW of Seattle’s customer service representative, Christina-​she is excellent on the phone and tried her best to accommodate our business needs today. Thank you, Christina! Adrienne S. from Carstar Hammer Auto Rebuild

I bought a 2012 BMW 535xi from them in April of ’15. The sale was smooth, the people were very kind. My one complaint would be the fact that my GPS maps were never upgraded. My car can’t even find the street I live on… Its pretty much useless in the city so I have to use my phone to go anywhere. I tried to have them address this while I was at my first service apt. but they told me it’s an additional 250 $… I’m sorry, but that’s just B.S.

Karl Enemark was our sales representative. I’ve bought a few cars in my life and I have to honestly say this was the best car buying experience ever. Karl is not one of those typical sales guys. He was honest and he whole heartedly wanted to make us happy. He went out of his way to give us the best deal possible and quite frankly he may have gotten in trouble from his managers for doing so. «Sorry Karl if you’re reading this.» Aside from getting an amazing deal from Karl he made the purchase so easy. He coordinated everything over the phone and email. It was so simple. Having a three year old this made life easy. We were able to simply walk into the dealership and met with Karl while sipping on a hot latte he made for us. He had all the paperwork ready, the car detailed and waiting for us in the bay for inspection. He spent a good hour with my wife going over the entire car and adjusting everything to her needs. At no point did we ever feel pressured and/​or obligated. He simply made the whole entire experience relaxing and fun.
Some of you may think well duh you bought a BMW. He should make you feel like royalty. Well I also bought a Porsche and currently own two Mercedes. Lemme tell you my experience buying from Karl was unmatched. I will definitely send family and friends his way and will buy another car from him again.
Thank you again Karl for everything you did for us.

If I could give this place zero stars I would. I purchased a used vehicle from this place, which in turn, is part of the Lithia Auto Corporation. I was assured by the Used Car Manager, London Agrawal that the car was «safetied». I brought to their attention that the car was pulling to the left on the freeway, thus, it was out of alignment. No big deal right? Wrong, after the deal was finalized I come to find out that the steering needs a full replacement and that the car had front end damage. This place gives a used car lot on Aurora a good name. They are liars and mislead people. Be wary of London Agrawal because he’s a liar and thief. They only care about profit instead of seeing your family in a safe vehicle. If you have to deal with Steve Bates who supposedly runs the show, good luck in dealing with that a-​hole. All he’ll give you is «I’m sorries» with no solution, hence, all the shit reviews of the sales department. I’ve already contacted the BBB and Olympia directly.
You’re better off purchasing your new vehicle in Fife or Portland. I’m spreading the word around my office that this place is an absolute joke and to take your business elsewhere. I work for a large tech firm and have already posted and spoke to many people about this shitty establishment. By the way, they’ll offer you below auction value for your trade-​in and expect you to pay above retail for their car. I Watched it happen live when I returned to speak to Steve Bates. Miraculously, he wasn’t available to speak with AGAIN. Bates, you’re a coward. London Agrawal, it’s obvious why you’re nothing but a Middle Eastern SOB that plays the part. Every «Good car dealerships» should have one of your kind. Seriously, fuck this place!
Caveat Emptor,

WORST CUSTOMER SERVICE EVER. Unbelievable. I drove all the way from Tacoma to look and test drive a vehicle and some Asian man had the audacity to ask me, «are you really thinking about purchasing the car?» … Is it because I look so young that you don’t believe I can afford to drive a BMW? Or is it the lack of your customer service and not being able to acknowledge customers properly if they don’t look like they own a five start hotel?
Yes BMW of Seattle is a mighty fine place but the salespeople not so much. They are stuck up and arrogant with their noses stuck up their behinds, I’d like to say YOU WORK FOR BMW not own the company. So quit acting like a bunch of pricks. So be warned, don’t come dressed up like a normal person, be sure to wear your most expensive jewelry (all of it) and flaunt your money. Then you’ll be greeted with respect and decency.

Service call:
I brought my baby in and the service rep (Denise Shutter?) Was very nice and professional. Told me how long it would take and told me of a place to hang out that was close. She was shot on regarding how long it would take. Getting your car worked on can suck, but Denise made it cool. Thanks Denise! !!!

Was in the market for a new car and decided I wanted a convertible. A mutual friend referred me to Seattle BMW and Mark Harrington. I set up an apt for a test drive and the rest is history!
Mark was awesome to work with. He understood what I was looking for, helped educate me about BMW, and did it all with no pressure. He answered all my questions and seeing that I was still crunching numbers suggested I think things over and call him when/​if I made a decision. I called that same evening!
Mark coordinated finding the perfect car in the perfect color and I am now zipping all over Seattle in my M235i. Andy in finance made things quick and easy. Met with Cameron a few weeks after taking delivery and he helped me learn even more about using my car. Everyone in sales has been great!
Never thought I would recommend a dealership, but think you are in good hands with Mark and Seattle BMW!

I’ve had a top-​of-​the-​line experience with BMW Seattle so far!
I worked with Dale Oakley throughout who took me on my test drive but carefully and thoughtfully answered all of my questions throughout my purchase. His follow-​ups have been excellent and his personalized client service expertise is much appreciated.
I received my plates on time as promised and a super-​friendly BMW genius quickly installed them for me (no wait time) and took time to go over all questions I had about my driving experience so far.
Thanks to BMW’s Alternative Mobility Program that came with my i3, I will be swapping it for a traditional, fuel-​powered BMW, free-​of-​charge for this weekend’s SEA-​PDX trip. Let’s see how it goes!

It’s not Lexus of Bellevue, but it does have free wifi, soda, business printing and a relatively quiet area to hang out. The sales people are generally welcoming yet not pushy. It’s a way better experience than BMW of Bellevue. I live in Bellevue and have actively avoided buying a BMW due to the Bellevue dealership. I thought they were all arrogant twits. If you’re looking for a BMW, it’s a great choice. I used the Costco auto buying and the USAA auto buying programs. was happy with the cost of the car.

I brought my ’01 330Cic in to service for the passenger air bag recall, and roughly 4 hours later was out the door with a new (and presumably safer) airbag. The trouble is I also had a new crack in lacquer coating on the wood trim that sits beneath the airbag, as well as 8″ of fresh curb rash on my left rear wheel rim.
To be honest it is possible that the wood trim was already cracked when I brought it in, but I hadn’t noticed it. On the other hand, the tech who removed and replaced the piece should have made a note of such a crack but did not. So from my perspective I can only conclude it was broken during the repair.
As for the curb rash, it just added to some previous damage I had done trying to navigate the parking garage at Swedish Hospital so I wasn’t that bothered. Still, my service advisor’s first response was «but we don’t have any curbs here». Which was false, and I pointed out what was very likely the curb that caused the damage, not 5 feet from us. Later, when talking to the service manager his first response was «there would be yellow paint on it, all our curbs are painted yellow». Again I pointed out the curb, which is not yellow. To BMW of Seattle’s credit, the service manager offered to help me find a good price on repairing the wheel but only after carefully inspecting the other rims for damage and finding none. How good a price I cannot say, because I declined his offer.
At the end of the day it was a disappointing service experience. The tech should have a) made note of the broken trim or b) not broken it (!). And the false assertions about «no curbs» and «yellow painted curbs» were a bit disconcerting. But call me crazy, I would probably let them work on my car again, though they won’t be my first choice. After all they offered to help with the wheel repair and everyone was polite and professional

Service Department Review
I always have good things to say for Seattle BMW. This morning the new gal at service desk was not talking the Seattle BMW language. No smile with stone face.
«We asked that you waited here for your car.»
Learn how to speak professionally and show some appreciation to your customer. Service department is one of your bread and butter area at BMW.
«Please wait in our comfortable lobby as we service your car. Thank you. » How hard is that! The pixie hair gal is always so friendly and coutesious.
Long straight brown hair gal May 29 2015 820am ish

Great service and amazing experience during the sales process of buying a new car. Dealership overall was an A+ and even better was my salesperson, Karl Enemark. Straight shooter with no games on pricing, and completely transparent throughout the whole process. He even corresponded through SMS with me with questions I had during the ordering phase on options and the final lease numbers.
If you’re in the market for a car, talk to Karl, he’ll make sure you’re taken care of and you won’t have fears of that stereotypical «shady» car salesman.

**This review is for car sales through the European Delivery channel only; I haven’t dealt with the service department (yet) as of the date of this review.
Bottom Line — I had a fine experience car-​buying and was referred to Karl Enemark by a friend. Buying a car is never a «fun» thing to do, but my experience went pretty smoothly overall (did most of it via email).
Earlier in 2014, I was deciding between an Audi A3 sedan and the BMW 228i. I previously had an Audi A4 for 8 years, and it was time for something new. I wanted to stay with Audi because, partly, I had been so pleased with University Audi’s service department. Reading BMW Seattle’s service department reviews really scared me. However, the difference is the product, and after driving the A3 sedan and 228i back-​to-​back, it was the product that made the difference.
I did not test drive at BMW Seattle; however, on a friend’s recommendation of Karl, I sent him an email. I was set on doing the European Delivery program, since I was already planning to go through Munich in the autumn. You can read more about European Delivery by googling it.
Anyone looking to buy a car should definitely research everything from the car to the price others have received (carbuyer, forums).
In the end, the information below was my European Delivery Program 2015 BMW 228i build (the MSRP and Invoice pricing can be found on a combination of BMW’s and Edmund’s websites):
***DISCLAIMER*** My transaction pricing is based on European Delivery for a vehicle that did not come out of the dealer’s monthly allocation. I am pretty sure that I would not have been able to negotiate a similar deal for a car already on the lot or if I ordered one from their allocation. The dealer also told me that they no longer receive a 2% kickback on European Delivery cars, so the deal I got may no longer be feasible. You should definitely shop around.
US MSRP ED Invoice
228i Base…$ 32,100…$ 29,530
Metallic Paint…550…50­0
M Sport…3,000…2,730
Cold Weather Pkg…700…635
Driver Assist Pkg…950…865
Lighting Pkg…900…82­0
Premium Pkg…4,050…3,685
Tech Pkg…2,150…1,955
Anti-Theft…400…365
Auto High Beams…250…230
Destination…950…950
SUBTOTAL…$ 46,000…$ 40,250
My negotiated price was $ 375 over European Delivery invoice, and I ended up paying $ 40,625 before sales tax, title/​licensing, a $ 75 dealer documentation fee and a manufacturer $ 500 promotional credit. In total, I saved approximately 12.8% off US MSRP. My deal was finalized in August 2014.
Note on shopping around for European Delivery — In the end, I just decided to go with BMW Seattle based on convenience and a referral from a friend even though it was not the lowest offer. I had also shopped around at 2 other dealers, and also David Aviles of Steve Thomas BMW in Southern California… David does a lot of European Delivery internet sales to bimmer enthusiasts around the country, and he gives a no-​haggle, no-​negotiation price, which was actually very competitive. Do your homework regardless of where you purchase your vehicle.
European Delivery Experience — It was awesome; I would totally do it again! The only downside is that it takes about 2 months for re-​delivery.

Service failed AGAIN!
My 2011 BMW X5 was brought there due to an accident and BMW Seattle replaced the rack and pinion and right front suspension.
Three weeks later while driving northbound on I-​5, I heard a loud crack, then clunk, then grinding. Immediately pull over on the shoulder, as smoke started billowing from my hood and looking back you can see oil all over the freeway. The engine then shut itself off in a safe mode.
Towing the car back to my mechanic — found out two things… 1^st was there was a power steering hose flailing around in the engine bay (reminder BMW Seattle replaced rack and pinion). 2^nd was that the front drive line on the car had snapped and threw itself around busting a hole in my oil pan.
Calling BMW Seattle multiple times attempting to get a hold of the service department is harder than winning a radio contest as they seem to ALWAYS be busy and despite leaving messages you don’t get a call back.
I then call BMW Bellevue to speak with their service department which I’m able to connect to right away and I find out there was a recall on the drive line as well as my VANOS system — TWO recalls that BMW Seattle neglected to tell me about resulting in serious damage to my vehicle also causing me to miss all my plans over the weekend because of not having to deal with this mess.
Unacceptable and unprofessional. I will now make the extra commute to BMW of Fife or BMW of Bellevue just to avoid BMW of Seattle at all costs. As I will NOT let this happen to me a 3^rd time.
p. s. if you disregard this message and take your car there anyways… REVIEW YOUR BILL. Last year when I had a 2008 BMW X5 it was brought there for service and they some how managed to add an additional 2.7 hours of labor on there and claimed it was a «mistake» they ended up refunding the difference to me but had I not noticed that was an additional $ 300+ of charges that didn’t need to be there.