Black Crown Car Service

I used to love this company, but when a mysterious $ 9 charge appeared on my debit account, and I received no response when I emailed the company, I called the phone number attached to the transaction (not the main number listed in the Unilocal ad or on Black Crown’s website, which was disconnected.) Some poor guy, who has nothing to do with this company, has been getting calls for months because of the exact same thing has been happening to lots of other people.
I had to call my credit union and cancel my card, issue a fraudulent charge claim, and wait a week for a new debit card to be sent out. Sorry, but I won’t be dealing with or recommending this company again, not until we get some answers.

Had the same thing happen as another person that recently left a review. A mysterious charge from Black Crown showed up on a credit card. Haven’t used them for months. They had no idea either. I called the credit card company to do a dispute since it seemed shady. Please figure out how to handle credit card information properly.

A $ 9.00 charge appeared on my debit card from this company. I had not used it, so I emailed them. They got back to me and said it was a mistake, and a credit had already been issued. That was 7 days ago, no credit has been issued to my account. Stay away from this company!
*19 days later I got a credit. This place is bad news!

So this pains me greatly, because I used Black Crown once before, had the nicest gentleman ever pick up one of our important execs, on time, drop him off at the airport on time, and it was perfect. I was in administrative heaven, and thought I’d found my transportation sidekick.
Then I called them again once to get a vehicle, and 4 hours wasn’t enough notice. I respect that, so I called a regular ol’ cab.
Then I arranged for transportation of 5 execs to a business dinner, got a confirmation, and it was all fine. I tried to contact them to confirm beyond the confirmation, because I’m anal-​retentive like that, no response, no answer, nothing. I got suspicious, so I arranged back-​up transportation, which turned out to be a genius idea if I may say so myself, because they never showed up. No call, no answer, no email, nothing.
As much as I wanted to love them, if I can’t depend on them, I can’t use them. You can’t confirm a transportation appointment, and then simply not show up, guys.

Don’t ever use this service in Seattle. Made an on line reservation to be picked up at 5:15 a.m. for a 5:45 appointment. Received an email confirmation of the reservation. At 5:20 a.m. no Black Crown car. Called to find out where the car might be, but you can’t talk to a live person. Left my cell number, which they already had. At 5:30 with no Black Crown car and no return call, I got lucky when an East Side Cab came by. It is now 36 hours after Black Crown was to pick me up and I still haven’t heard from them. Worst service and customer service ever.

I have used this service a couple times and had great service until this last week I needed a car to pick my mom up for a ride to the airport. I made a reservation days in advance and when it was time for pick up I was informed they were running 10 minutes behind. No biggie. Until I looked at the map
On the app and realized they were actually 25 minutes away.
I let them know that would not work. They charged me a cancellation fee.
I emailed the company to let them know what happened and to please remove cancellation fee.
That was 2 days ago. Still no response.
I won’t be using This company again.

Just used Black Crown Car for trips to/​from SeaTac Airport. Both times the vehicles were Escalades. Very clean. In great shape. Drivers were both polite, friendly, helpful and engaging. Driver picking us up at the airport even had bottled water for each of us. Nice touch.
Pick up at airport was painless with the driver at the curb within minutes of us getting our luggage.
Pick up at the hotel to go the the airport was also seamless, with the driver assisting the bellhop in loading our luggage before we even made it down to the drive.
I’d definitely use Black Crown again.

Booked online yesterday for 6am pickup to airport today.
Received confirmation email.
6:05am this morning: no car. I called and could not get a human on the phone. Left s message.
6:10 am: called a different company. Guy said no can do, and when I cried he gave me the number of yellow cab.
6:12: called yellow cab.
6:22:yellow cab appeared in front of my house. It’s now 6:30, we’re on the freeway, and I might just make it to my flight in time. Maybe.

I travel 1−3x a month for work and usually take an Über to the airport as it is the cheapest/​most convenient option. But for early morning/​odd-​hour pick-​ups I always use Black Crown because you can put in a reservation, they are always on time (I mean to the MINUTE), and the fee is always as expected. I live on Eastlake and to the airport the fee is a flat $ 45, which is really good. I’ve had 3am pick-​ups before, and the person was at my door at 2:59a.
Really great service, cars are always clean and drivers are always nice and prompt. Highly recommend if you want a service you can reserve.

This service was as good as it gets. We used them to go to and from the airport. They were right on time both trips. The drivers were friendly and efficienct and the ride was comfortable. It really helped diminish the stress of the trip. Their prices are really reasonable too. We will definately be using them again!

Y’all are amazing! Cab Service in Seattle takes so long and y’all are on top of your game. My favorite driver by far is White Wizard. Always friendly always on time. I couldn’t ask for a better car service.

bit iffy spotty service. i could go into details but why repeat my tale of woe?
that said a few times they were great
but it only takes one messed up airport run to blow your rep.
use at own risk
update: never ever use these guys.

Excellent service! We needed it too, after a long night in the Emergency room and no car to get home in.
We will definitely use them again!
Thank you!

Consistently amazing. The only cab service I use in Seattle. And the app makes it so easy. Thanks for the ride tonight, Pete!

This may not be the typical experience, but it’s mine.
I have a medical issue that makes driving myself dangerous.
My reservation was for 12:30pm today.
My reservation was completely spaced and they had no cars in the area.
Even though I called right at 12:30, and did not need to leave until 1, so they had 30 minutes to come up with a car, they were unable to do so.
Cabs here in the Seattle area are not always reliable.
Neither is this car company.

I’d heard about this folks since they have a new dispatch app out and thought that I’d try them going home from the airport to Capitol Hill.
Apparently when my flight was running a few minutes late, that was enough to cancel my reservation and not contact me. Not fun when you’re trying out something new and have to find a different way home unexpectedly.
If this wasn’t a thing that Black Crown really does, then fine, but I didn’t get any indication that this was the case when I called and made a reservation on the phone.

They seriously have the best customer service, ever. And they’re always upfront with wait times and prices. Black crown drivers are the absolute best!!!
Fun fact: it’s $ 1 more expensive to take a black crown car to the airport than a shuttle express full of randoms.

Update: these guys are still the best! Don’t get them mixed up with Über, Black Crown is vastly cheaper.

What happened Black Car Crown Service? I’ve started to rely on your service for my business travel but no one came to pick me up this morning (after calling yesterday to schedule) and no one answered when I called (three times) to figure what was going on. Usually your service saves me time and stress so today was surprising and disappointing!

After searching hard for a reliable, safe, and convenient way of travelling to a different city, I stumbled across Black Crown on Unilocal.This is literally the only car service within the Seattle area with GOOD ratings/​reviews. Go ahead and read the reviews on taxis yourself.
Even my Asian mother was so amazed by the car, and driver himself! I thought it would be a shock to her since it’s not the traditional taxi, but she was really impressed and happy by the outcome. We didn’t get the chance to get the name of the driver, but he was very kind, welcoming, and courteous. He gets out of the car to open the door for you, parks closer to the curb so you won’t step in mud, and even asked us if we would like to schedule for him to pick us up after we were done. My mom originally planned on just calling for another ride once we were done, but scheduling a pick up was much more convenient. The rock music playing in the car was nice, and my mom felt like she was VIP being driven around in a nice car opposed to a yellow taxi.
We enjoyed our service so much, we even saved the number to our phones in case we need another ride. for the future. Convenient, reliable, safe, and affordable!