Ben Bridge Jeweler

Fantastic service! I popped by today because I was already at the mall and though to ask some questions and look at men’s wedding bands. My fiancé wasn’t with me so I just wanted to see what their platinum selection was like, as that’s the metal-​type he wants for his band. Lots of other stores we’ve visited have just a handful of platinum rings for men and the rest are other metals and materials. Here there are dozens of options ranging from funky and modern to classic styles of ring.
I asked questions about the difference between various metals, I asked about customization, pricing, scuffing/​wear, and various other things. Every single thing I learned was so valuable that I can’t wait to come back with my fiancé in tow. I think Ben Bridge might be where we get his ring! So happy with this visit today.

I came here to get links taken out of my new watch. For $ 15, it was pretty standard pricing and it took them half an hour.
It was just really bizarre — I walked in 25 minutes later and the same woman who helped me didn’t recognize me at all. She asked for my name and couldn’t find my watch for a good 5 minutes until she realized she had asked for my first name and not my last. That weird experience is not the norm, I’m sure, but it was odd.

I’ve been to a wide range of jewelers over the years for various reasons. To me, one sign of a good jeweler is their attention to detail in the «little things» they do, like watch repair, jewelry cleaning, etc. This is the kind of thing that tends to build customer relationships and repeat business.
I went in to have a special watch cleaned and tested, new battery, etc. as a gift I am going to give my new stepson at my wedding.
Mind you, cleaning and repair does not amount to a big ticket sale compared to purchasing jewelry, but it still isn’t cheap – they do charge a premium for these services.
Anyway, the service was ok. I got the feeling that the gentleman who helped would rather have been doing almost anything else, but he was pleasant enough.
Then, when I picked up my watch, the cleaning job was really not good. You can still see the dust that collects between the «links» of the metal watch band – which is generally the reason for getting a watch professionally cleaned – and around the clasp of the band. Again, this may seem minor, I feel it is the attention and care to these details that makes a jeweler great – and one that I would do business with in the future.

My fiancé and I had the best experience shopping here for a wedding band. Bryan, the manager, was amazing! We stopped in a couple of weeks ago to get my fiancé’s ring finger sized. Bryan took the time to explain all of the differences in sizing for different band widths and made sure we had all the info we needed, even though we told him we were just starting to look at rings and just wanted to get sizing info. He explained the different metals and colors and let us take pictures for reference. Bryan even cleaned my engagement ring while we were looking around. We didn’t feel pressured to buy anything and appreciated the great customer service Bryan gave. A week later, we came back to order a ring from Bryan at Ben Bridge because we loved the ring we were looking at and thought Bryan gave the best customer service. The ring came in a week later, we picked it up, and Byan cleaned my engagement ring (and wedding band) again! I definitely recommend coming to Ben Bridge for wedding/​engagement rings. The customer service we received was top notch! We’ll be coming back for an anniversary band when the time comes to upgrade!

My fiancé and I had a great experience. When we started looking at rings, we had no idea what we were doing. We decided to visit all the jewelry stores at UVillage to see what was out there and BB happened to be the first jewelry store on our route. Shannon was very helpful and informative when we walked in, and she explained the myriad of different stones, cuts and settings in a way that was not condescending or overly complex.
I knew I wanted a very specific and different center stone/​cut, and Shannon did a great job of tracking some down (no easy task). She brought some into the store for us to take a look at and put them into different settings so I could see what it would look like in a ring. At that point in the process, I told her I’d let her and my then-​boyfriend figure the rest out :) With Shannon’s help, my fiancé chose a perfect center stone and setting – I absolutely love the ring!
We went into the store a week after we got engaged to ask about care and maintenance of the ring. The manager was very helpful and informative, and he also checked my ring settings and cleaned it for me, which took no time at all. It’s encouraging to know it’ll be convenient, quick and easy to take my ring in for cleaning/​check ups.
My fiancé visited several other jewelers during his ring shopping and ended up returning to BB because they were so helpful and attentive. We’ll definitely be going back for his wedding band!

Very nice location and nice people. Alexa helped me pick out a great Tissot Watch yesterday and I was happy with the price. I normally go to BBJ in Bellevue, now I know this one is also just as good!

I was looking to buy a Hamilton watch and had identified two models online. I stopped by to see them and was advised by Nadia that they were not in stock, but she could arrange for them to be sent from another store and available in a couple of days. I said fine and provided my contact info. Nadia called a couple of days later to inform me that they had arrived. When I went in to the store, Nadia was not there, so Karen assisted me. She knew the product very well, provided a full demonstration of the features of the watches and helped me decide between the two. I bought one. I received solid, professional service starting with Nadia and ending with Karen. I had been to another BB at Northgate and the staff there did not even offer to get the watches sent from another store so that I could see them. The UV BB rocks!

I have had a great experience at BB U-​Village… Manager Karen has treated me excellently over and over.
From big purchases to mundane requests, the staff has been great.

Oh, my, RIDICULOUS. The staff had NO idea what they were doing. I felt like I had entered some kind of weird, awkward warp in the folds of the universe, that’s how bad it was. I brought in a new rubber band I had purchased for my T-​Touch to replace the worn leather strap. I needed a new clasp to fit the rubber band. The sales associate took the watch and the clasp as I explained to him what I needed to have done (easy, get a correct clasp and put the rubber band on) and he looks at me blankly and says «so you’re saying that this clasp is broken?» Arghhh.
Then he takes it to the back room and returns 10 minutes later with the correct clasp (almost $ 50). Then I give him back the watch and explain that I want the rubber band put on with the new clasp. He takes it back and returns 10 minutes later with the new band on the watch. Obviously it’s way too big as it hasn’t been sized at all. I say, «I need this sized». He takes it back to the jeweler again. I ask, can the jeweler just come out here to size this? He says, «no, she won’t come out of the back. She’s comfortable back there». REALLY? How about «she’s f’in lazy»???
Another girl steps in (most likely the manager). She runs the watch back and forth between me and the jeweler a total of (no joke) 8 times until it is sized correctly.
In short, I won’t return. The entire staff needs to be terminated and they need to start over with some competent people including a jeweler who will get off her ass and actually do some work.

I too have to agree with the other reviewers. The people who work here don’t seem to know much about customer service.
I have purchased several items from the other Ben Bridges and have gotten pretty good service but I felt totally ignored when I walked in to get my earrings fixed here. I stood there for several minutes and a clerk walked out of the back room with her lunch bowl, right by me without acknowledging me. What about looking at the customer and saying «Someone will be with you in just a moment?». She walked out of the store and then returned a few minutes later and walked right by me again! I couldn’t believe it! It took several minutes before I was helped. I don’t think I’ll be shopping there.

I have to agree with other reviews– this particular Ben Bridge is staffed with people who treat customers with little respect. I don’t know if it is because of my age, but I have always felt that they were focused on making me feel inferior. (Especially when three sales people felt like they needed to chime in, and insist that I was wrong about a particular detail…)
I think it’s too bad that I felt compelled to write this review. A few years ago, I had enjoyed my experiences, and believed that they did good work. However, with my last two visits, the customer service alone is enough to make me never come back.

I recently bought my husband his dream watch as a graduation present from Alvin Goldfarb in Bellevue. It was ‘only’ $ 4,000 which is probably not muchfor that store but was a lot for us. We ordered the Omega watch in late December. They told us the Omega distributor was closed for the holidays and they would order it when they opened and let us know when it came in. January came around and we called to check in on it. They’d forgotten to order it. A week later we called them again to check on the status and they estimated it would be a couple of weeks. Finally the watch came in. My husband was very satisfied with it and all seemed good.
A week or so later my husband decided the watch was a little loose for his taste so he took it back to see if it could be sized (we live in Seattle and obviously, this store is in Bellevue so it was a drive). They told him that they didn’t have anyway to size it and, I kid you not, that he should eat something salty or drink a margarita so his writs would swell. Seriously?
A couple of weeks later we received an Alvin Goldfarb baseball cap as a ‘thank you’ for our patronage. Wow.
On a lark, he took it to the Ben Bridge in the University Village. They used to sell Omegas but had discontinued the line. The watchmaker there first tried to adjust it by taking out a whole link and then put two half links on the watch and took out a whole. It now fits perfectly. There was no charge and they were gracious and helpful. The epitome of good customer service.
Needless to say, we won’t be going back to AG and will be talking up Ben Bridge. And any purhcases we have to make in the future will be through Ben Bridge.

I will tell you why I didn’t like this store: THeir attitude is SO cocky here and you feel so uncomfortable from the moment you step inside.
We were greeted by Melissa G and she was NOT very friendly. I hate to point people out, but, I am very honest so I will tell you the TRUTH.
I think if you are going to help a couple find their engagement ring you should be open to helping them find the ring instead of not being helpful and acting snooty.
I will NEVER go to this Ben Bridge because I don’t like the rudeness.

I’ve never felt like more of an intruder in a store than here. I walked in to an empty store of customers with 4 ladies standing around doing nothing — NOTHING. They couldn’t even take the time to greet me with a simple hello? I asked nicely if I could have my rings cleaned and a mere few minutes later the girl returned with them. I’ve had my rings cleaned enough times to know that she just did a quickie job and probably didn’t even inspect them. Did I mention that I bought my wedding band from this company?
Never again will I visit this location. Props to Alderwood and Northgate who have all been great with the inspection of my rings and thoroughly cleaning them.