BECU

Totally understaffed. One person to help four people, and no other employees in sight. How can you do business that way.

I am concerned that I can hear all the private conversations going on in the booths, including part of social security numbers, loan amounts and other things people are saying to their bankers. Why isn’t there more privacy? The tables need to further apart from the waiting area or there needs to be more offices. I am not sure I can bank at this location. I don’t need everyone is the waiting area knowing my business. Plus I have been waiting 15 minutes for help from a banker and I still haven’t been called back and there is still someone ahead of me, I will have to leave.

Staff is very helpful and friendly. Every time I go there they treat everybody same and all look happy and joyful :)
They would work with you to resolve/​understand/​help with your banking needs.
Tanner helped me couple of times and he is super cool/​nice. Thank you.
Would highly recommend.

Have been a BECU member for almost a year and am so happy I decided to switch. BECU is always extremely responsive and helpful, and really take time to make sure they’re understanding what you need, providing you the most accurate information possible, and ensuring they’re being timely for your needs.
I recently paid off a car loan I had through Umpqua Bank, and the employee I worked with at BECU, Paul Langer, to get the cashier’s check was more helpful than anyone I’ve ever worked with. I came in to BECU with very limited information, and Paul really went above and beyond to get the additional information I needed quickly. He was also friendly, conversational and overall extremely nice and welcoming.
Paul, you were great and thanks for the awesome service! :)

Free dedicated surface lot parking with 24-​hour ATM access. I’ve come by myself after hours and felt safe getting withdraws here.
The staff here are friendly when I have spoken with them.
The only bummer is that BECU doesn’t offer some of the services that I need, such as: foreign currency exchange, cash on-​site for exchanging bills (their ATMs only give you $ 20 or $ 100 bills), and safety security boxes.

super friendly service and got me in and out really quickly. great people to work with!

I’m giving member consultant Adriana Ramirez a 5 star!!! I received the most help and outstanding customer service than i’ve gotten from anyone in the company so far and didn’t even have to ask!
I went into the branch today to do a simple task and she ended up helping me come up with an easy plan to consolidate my bills and start to make better financial choices. I’m hoping to refinance my car through BECU once i’m able to.
I feel like she helped me on more of a personal level and genuinely enjoyed giving me tools and advise.
Thanks!
Danielle

I like credit unions. I love the level of service, but they REALLY need to work on how they handle Saturday hours. Easily an hour wait for a five minute transaction. This location is the closest to me, but really irritated with the long wait.

My favorite BECU location so far! My wife and I chose BECU as our bank due to friends who have had great experiences and this location is definitely one to offer that kind of experience!
As you know, this location offers the same types of services that other locations due, but I’ll add an additional convenience star due to their own parking lot. They also offer different types of seminars such as homeowner 101 and others in this location as well!
Special shout out to Linda for being so helpful and friendly!

I love BECU! I have been a member for awhile, and I will recommend this credit union to any and everyone. Sure beats the big banks who are just awful and destroyed America.
Just recently I’ve talked to a financial adviser. The financial advisers here are not commission, they are salary so you don’t get a push to buy products you may not need just so they get that commission. My adviser listened to me, went over everything clearly, and was honest about what I can and should do.
I have nothing but great experiences here. In addition to the financial adviser, I got my car loan from BECU with competitive rates. When it comes down to it, I should just slap you if you don’t join.
Zipzap Zubidy Bop!

Big fan of BECU. Every transaction has been easy including our move from Chase bank. Love the discounts on stuff like our cellular phone account and tickets for fares and Wild Waves and especially love the interest on our checking and savings accounts. A little hard to see and navigate to from Northgate Way, but much appreciated friendly, professional atmosphere.

I’ve been a longtime BECU member (dating back to ’99) but I haven’t used them as frequently of late due to having access to USAA.
BECU is a credit union and for the most part, they are great. However, when you use another bank that’s great, it’s hard to then go back to them.
I still have my accounts as active but I only use them primarily for deposits.
I came to this location two times. Once to close an old extra account I had and once to make a deposit.
The parking is a little bit difficult as they are facing the back part of the strip mall and so you pull in to another parking lot to really get to it or have to drive around the block to get to their parking.
The gal was helpful in closing my account but a week later, it still wasn’t closed. When I emailed them for help, it turns out my account was never closed by her (seriously?)
They use the ATM’s that are envelope-​less and so they scan your check and/​or cash immediately and deposit it.
The machine was a little sensitive that day because it kept rejecting one my $ 20’s no less than 5 times. I eventually pulled out another $ 20 because it was obvious it wasn’t going to take it.
Still a great place to bank but USAA waives all ATM fees and BECU will only do that if you use a ‘coop’ Credit union ATM. Can’t find those everywhere.

We are giddy to be able to walk to a BECU Neighborhood Service Center.
We have met with the courteous member reps twice: once to replace a debit card, which was instantaneously produced instore, and once to open a Certificate of Deposit with a monthly Add-​To feature. Both times have been effortless, rewarding and satisfying. Lots of free parking available in a lot accessible from 8^th Ave NE and one on NE Northgate Way.
This BECU center has also donated items to neighborhood school auctions.