Barneys New York

This particular Barneys is much smaller than the one in L.A. but the service was great. I ran out of foundation and was almost out of concealer while on vacation. They were helpful with finding a new foundation and thought that it would be better for me to wait to get back to L.A. to grab more concealer (they didn’t have the brand I wanted). I was impressed that they didn’t try to oversell me on something else.

I had just called and they have rude customer service. When an item was not in stock he just said «sorry.» He didn’t even try to redirect me to another Barney’s location or even online to which I was able to find the product btw. I just thought stopping in the store located 7 minutes away would be more convenient. But nope. Horrible service over the phone. Lighten up people, you work for retail – customer service is imperative.

Definitely one of the worst customer experiences I’ve had a high-​end department store. I’m in my early 20s and probably don’t «look» like Barneys’ typical demographic, but I make a hefty tech salary and was looking to buy myself a Celine bag or a new cocoon coat with my hard-​earned lady paycheck. I’ve been dying to go into a Barney’s for years and now finally had the cash to spare. Instead I came away crushed.
I spent 30 minutes walking around the store looking at merchandise on a Saturday morning when the place was absolutely empty, and not one of the 5 staff people working the floor bothered to greet me, make eye contact, ask if I needed a size, or anything else. I caught one saleslady’s eye in the shoe section as I was kind of loitering around hopefully next to the Loboutins, but she gave me a brief glance and went back to staring at the counter. Here I am thinking, «Christ, do I smell or something?»
Finally I went down to the bag section and just directly stood at the counter, where a gentleman at least acknowledged me and showed me a couple of bags. Bless you, bag counter guy. He was, however, busy attending to an older woman (the singular other customer I saw) and none of his comrades within view seemed to want to bother assisting me, so I elected not to buy.
I ditched Barneys, went to Nordy’s next door and immediately had a wonderful customer service experience finding a great bag. Guess I won’t be back.

I made a quick stop in to the Barneys in Seattle to sample and purchase a $$$ brand of perfume that is not available in my home state. I was told at that time about their upcoming Beauty Event and it was suggested I make my purchase a «pre-​sale», with free delivery to my home once the sale had begun.
My order arrived and I noticed immediately that this boxed perfume did not have its clear sealed cover wrap and that both decorative security tapes on either side of the box were cut apart. The perfume also «sprayed» immediate and did not require the usual one «priming/​loading» pump as is the case when pressing down on the nozzle tip of a new and unused spray bottle of perfume.
These seemingly small details are worth noting when one is paying such a premium price.
My initial thought was perhaps the sales person must have opened the box to include a sample. She said she would have another scent to try with my order (which she didnt do) .
This item has most likely been previously used which technically makes it a store «tester» .
Regardless, my main issue with this purchase is that MINUTES after spritzing on this eau de parfum, the fragrance was barely detectable and just did not last. There was the one initial scent note but no second or third layer as the scent didnt last that long! I tried reapplying and even sprayed onto paper to see if I could notice any difference and it too was the same, scent just barely there. Not at all like the one I sampled in store before ordering. That makes me think that I either received a dud (unlikely) or an old, opened and expired stock item (my best guess).
I want to return this item for another of the same but fully sealed (unopened!) replacement with preferably, a manufacture date code stamp different from the one I have (which is easily found stamped on the outside of the box). Just in case.
I feel this is a reasonable request. Problem? Trying to get any one at Barneys to follow up with customer service. I contacted the store soon after receiving the perfume and was told that a manager would have to handle this and would call me the next day. To count, I have spoken with and been shuffled to at least five different sales associates over so many days. I was supposed to receive a return shipping label and a call from the sales associate who placed my order. Carry, if you are listening I am still waiting!
I would never recommend this Seattle store though online shopping at
has been great.

These fools have the sign on their door that says they’re open until 9 but they close at 8. Just a note.

I have never been here before but met an employee at Pacific Place who works there who was not friendly. Apparently he had a rough night before and seemed to be taking it out on everyone I was not even a customer. I can only imagine how he treats his customers. I’m sure this is a good place to shop and the. people are friendly but watch out, if Robert is having a bad day, have someone else assist you…

The buyers for this store. Do not buy for Seattle residents. I do however like the dwindling men’s section. To see what they have. Many of their brands are sold at Nordstrom.

Great merchandise, but had two accounts of horrible customer service.
1. Ordered pumps to be shipped. The heel was twisted so I called the store to have it repaired and left a message. She didn’t call back in 4 days so I emailed. I continued to email (via the address on the business card she gave me) on 3/​16, 4/​28, and ⁵⁄₄ with no response. I even cc’d customer service. Finally stopped by the store and the saleslady’s excuse was, «Sorry, my emails don’t sync to my phone.»
2. Called to order another pair of pumps since they didn’t have my size online. Waited 3 days and called again. Salesperson took down my shipping information and said he’d call back the next day. When he didn’t, I called and was told the order was placed. Turns out it wasn’t. When I called today, the salesperson said in an unapologetic tone, «Sorry, I left a voicemail saying your shoes were sold out last week.» I checked my phone bills with T-​Mobile and never received that call.
Barneys Seattle is always empty, so it’s not clear to me why they don’t spend time delivering customer satisfaction or, at minimum, getting their email to sync properly.

The worse Barneys I’ve ever been in. Makeup counter was nonexistent, shoe selection was a waste of time and the clothes were just weird.

I almost felt a need to defend this Barney’s because I feel sorry for it.
A bit of background: I’ve been a fan of Barney’s since I was a teenager (not that I could afford what they sold back then or even now :) and the Barney’s flagship store in NYC is one of my favorite places to shop. Over the years 80% of my luxury purchases have come from here. I have the Barney’s card and everything.
Barney’s tends to have snobby customer service, probably by design. The service has never been bad per se, but I’ve never felt warm and fuzzy after I’ve bought something. This place projects COOL, and cool isn’t warm and friendly by definition.
Unfortunately, cool works in NYC but doesn’t work in Seattle, especially when you have Nordstrom next door. On the plus side, the sales staff here are young, hip, urban, and extremely attractive. The jewelry selection here is decent and their pieces are stunning. But this particular store is small, the stock is generally very low, and it does not have nearly the energy the Madison Ave store has. For example, I wanted to try on a shirt, but they didn’t have it in my size, even in another color. If they did, I probably would have bought it.
All of this translates into a pretty empty looking store. It feels sad instead of hip. Still, it’s a good thing this Barney’s exists because the curation is always excellent, and Seattle would feel less like a big city without it.

I had a really great experience with Mark and Carrie today! I had never been to the location, so I called for a few beauty questions. Mark was fantastic about transferring me to the correct person, letting me know she was with a client, and even chatting while I was on hold. Once we were connected, I feel like I was talking to someone I’ve known forever. It’s clear Carrie knows not only what she is talking about, but truly cares about the customer and their needs. She was concise with her recommendations, clear about how and why they work for the skin, and considered by concerns, likes, and dislikes. I called with questions, but ended up purchasing. She made the difference.
They ship to my home from the store (free) and I’m sure once it arrives, the personal touches will be extended. Thanks for such a great experience.

Someone tried to use my credit card to purchase a large sum of goods from this store, (not the store’s fault). When I attempted to get help from the management however, I had a pretty lame experience. Long story short I called 4 times and went in person once over the course of two weeks. I literally never received one call, not even one. The only communication I received was when I called. I had to feel like a harassing pest in an already less than ideal situation. I understand people are human, the work day gets busy and mistakes happen but when someone calls four times and comes in person, you should at least take some action to let them know you are doing your best rather than making them feel like a pain that will hopefully go away.

Service is awful here. I get a weird vibe among the employees. They never greet me and give me a look like I’m not going to buy anything here. I also called in to ask some questions and the person on the phone didn’t even say «bye».

Do you like being cool guyed by a zitty shitty dressed 10 bucks chuck?
Always like to shop at Barneys when I get the chance but couldn’t believe how brutal the staff were. Friday night and not soul around in the store. Saw a tumbleweed roll through the coat section. Only staff member in the was just smashing a 6 inch sub getting mayo everywhere. Finally he came to and then followed a pack of Hypebeast wanabe kids around like a lost dog looking for his owner.
Trying to buy a 900 dollar jacket and getting cool guyed, like are you serious? Ugh I need a size, what are you doing?!
Great clothes, staff needs to be beaten like a shitty step kid.

I don’t know about other departments but their beauty department is one of the best.
I get my Sunday Riley skincare products here and William is the best. He’s always kind and considerate. Their beauty events are a lot of fun too! He’s great at letting me know what events are going on like their facials or the beauty bag events and he’s so generous with samples. Those samples have been life savers on trips!

Let me start off by saying: B**** please, don’t be looking at me like I ain’t gonna buy s***. Customer service here is disgusting and thats why I shop at Nordstrom.
I was in the area for a bachelorette party (and yes flew my ass across country) and we wanted to do a little shopping as we girls do. We stopped in here and wanted to try on their Louboutin shoes. As we asked the lady to get our sizes, she said «Oh we don’t have that in your size.» Then I asked if I could try another pair and she said «they will not all fit the same,» I said its ok I would still like to try them on to see how they would look. I mean come on, who doesn’t try things on before they buy something, unless you have been buying that brand for years and know how they fit.
Since it was my first time, I wanted to make sure I get the right size that fit with the right heal high that wouldn’t kill me. She then rolls her eyes and just shakes her head and pretend to ignore us. But then, my other girl friends asked for their sizes and she kept saying no each time. Granted, I know these shoes are limited, but really you don’t have a size from 6 – 10 in women in any other color shape or form, but not only that, didn’t even help us find another store that may have it to send to us.
So we decided to walk our asses to Nordstrom next store and although they didn’t have our sizes, they brought out another colors in the same shoe that did, we tried those on and had them send us the ones we wanted to our homes, next day shipping by waving the fee. This lady missed out on 3 sales. Sucker!
I should have known better… Nordstrom always has the best customer service. Yes we are Asian, yes we may look like we are 15, but don’t judge a book by its cover when all of us are doctors or soon to be.

The irony is not lost on me that Barney’s staff are working as sales clerks and snubbing people who can actually afford to shop there. I judge a store by its customer service. Barney’s has the worst I’ve experienced in Seattle. I will not shop there nor will I recommend the store to anyone else. Management: Pay attention.

Stopped by this Barneys after getting horrible customer service at the Nordstrom shoe department across the street. I had actually never been in a Barneys before so I had no idea what to expect but I had been saving for my first pair of red bottoms and was really excited to look around!
Zack in the shoe department is an excellent salesman. He was funny, helpful and not pushy at all. I didn’t feel like he was just trying to make another sale. He answered all of my questions with a smile and gave me great suggestions on how to care for my new Loubs and where to take them to get the zip soles put on. I had never even heard of zip soles (I suck at being a fancy person) so this was a much appreciated suggestion. I even had to call the store today because I had forgotten the information he had told me and he was just as friendly and helpful then.
I will definitely be recommending Zack and Barneys and they definitely have my future business! Thank you for such a great experience!

Review for the shoe department. Came here looking for a particular Christian Louboutin shoe, the lady at the shoe department was very sweet and looked up shoes in the system. She had me try on a few other pairs but they weren’t what I was looking for. She was very helpful and kind and enjoyed my experience even though the shoe I wanted wasn’t available in my size.

I’ve shopped online at Barneys plenty of times, always hassle free and no problems. I had my first in store experience a while back when I went in to do an exchange.
Customer service is great. They returned my shoes and rush ordered another pair in the correct size for me. Zach, the women’s shoes sales associate, even called me after the fact to see if I had received my shoes on time, if they fit, and if everything went smoothly.