Auto Connections Seattle

DO NOT BUY A CAR
FROM AUTO CONNECTION SEATTLE.
I’m 26 years old and after months of working as a waitress I finally built enough credit to take out my first loan. My mind was set on a Honda and my dad had found the perfect one! SO CUTE white, sunroof Honda Civic EX. I handed over the loan check and signed at least 10 documents. I demanded a copy of all the work that had been previously done on the car.
I drove the car off the lot and I wish I was making this up BUT… 30 minutes after driving the car home and I started to see SMOKE COMING OUT OF THE VENTS AND THE HOOD STARTED SPARKING FLAMES AND THEN IT JERKED A FEW TIMES AND DIED!!!
After waiting over 2 hours for the tow truck the dealership sent he finally showed up… he grabbed the keys from me and left me in the parking lot. Didn’t ask for paper work or tell me anything. I had to take a 40 $ über ride home.
The next day we get a call saying it was the radiator and they were replacing it, and we could pick it up the next day.
LIES!!!When I called they said they needed to keep it another night to test it. After 4 days with no car my car randomly shows back up in my driveway at home. they did work on my car I DID NOT APPROVE as the owner of the car now. I was excited to have it back so I hopped in the front seat to take a ride and not 2 seconds after I start driving THE CHECK ENGINE LIGHT CAME ON. And there was a lug nut missing.
He took it back AGAIN, and left me with a rental car this time. The FIRST time I drove it to work after a long 10 hour day I went to start the rental and it didn’t start. OF COURSE the wiring is bad and casing the car not to start.
Finally after a week my car comes back but get this… IT WAS MISSING A HUB CAP. Like are you kidding me? He claimed to have fixed the probables which was the transmission which they told me was new and under warranty WHAT THEY DIDN’T TELL ME is that it’s ONLY under warranty if you are the person that purchased it! Anyways he didn’t replace the transmission he just twisted a screw tighter probably. After that I turned to my best friend Unilocal!!! I wrote a review exactly how it happened, no lies but i didn’t sugar coat it either.!when my car died AGAIN a few weeks later, my mom called him and he REFUSED TO TALK TO HER OR ANYONE until I took my Unilocal review off… UM NOOOO how about you fix the shit car you sold me and then I’ll take it down!!! My parents made me take it down And he agreed to help…(after being a crybaby bitch about it) he took car back claimed to fix it blah blah same old, when he dropped the car off at my work he was snide and extremely rude saying how I ruined his
weekend bc I made him drive it to Bellevue… ARE YOU KIDDING ME?! HE RUINED MY ENTIRE YEAR. I’m struggling every month to make my car payment on a piece of crap that died on me THE FIRST 15 MIN I DROVE IT OUT OF THE DEALERSHIP. This car has caused me monuments amounts of heartache stress, time and effort and MOST OF ALL MONEY!!! I went completely broke one month because of All the stupid über rides I had to take while he took my car to fix something that should have been fixed the first time he took it back.
I have read other reviews and THIS IS NOT THE FIRST TIME HE HAS SCREWED OVER A YOUNG inexperienced car buyer, UNFORTUNATELY for him he got unlucky when mine broke down the first time I drive it.
Btw it’s died over 4 times since I wrote this review and I’ve had to put over 2000 into it for car repairs that were already supposed to be done

Sold my car to Jim today and he was fair, honest, and easy to deal with. If I’m in the need for a used car in the future, Auto Connections will be on my short list of places to shop at. Thanks!

I was interested in a 2002 Saab and tried to do the right thing by asking if a Safety Mechanical Inspection had been done. I was told by my sales lady Jann that all their vehicles had this completed. When I asked to see a copy I was told Jim the owner had those reports and then later emailed that there was no report available. I decided to drive the car anyway since no matter which vehicle I choice it was going to my mechanic for inspection. I test drove the car taking it from Seattle to the east side with no issues. I asked if my mechanic could complete his inspection the following Monday of which the dealership had no problem. I picked the car up 2 days later and upon my drive home decided to take it to Snoqualmie Falls. My mechanic told me most people drive their potential purchase around the block before making their decision and all used vehicles should be driven for a distance on the highway; he runs his tests from Kirkland to Marysville looking for issues and then also puts it on a computer. So I saw no issue with running the car to Snoqualmie Falls. Well getting there was no issue, but when I got back into the car upon start up an engine light problem showed. I called Jim the owner to ask him what he wanted me to do with his vehicle since I was not the owner. He asked if the car was over heating? I informed it was not and he told me to drive the car and call him if there was any other issues. He was not happy that I had driven the car to Snoqualmie Falls and again I asked him if there had been an inspection completed and he said yes and I felt he really meant how dare I ask this question even though I knew he did not… what a lair and he owns the business. I felt if you trusted me with the vehicle I had a right to test drive the vehicle I was going to purchase and was glad I had done so. When I got back home I immediately drove it to the mechanic for his early am inspection the next day.
It took my mechanic less than 1.5 hours to call me and inform me of the condition of this vehicle. The front tire on the inside rim had a big bulge and he was surprise that a dealership would give me a vehicle in this condition. The rotors and brakes were bad. There was an oil leak behind the starter (which may explain why sometimes the car would not turn over), the car had a turbo which was not kicking in when going on a climb. The mechanic stopped after this and called me to say «this is not the car for you» and he hadn’t even gotten to the transmission inspection. I was surprised to hear all the issues but most upsetting that I was allowed to drive their vehicle with those tires on it… putting my passengers and mine safety at risk. I refused to drive the car back to the dealership leaving it up to them to get their car back.
When you are looking for a used car these are things you would expect from a private party never did I expect this from a dealership. Because of this experience I’m continuing to look for a reliable dealership and car. I now have this experience to know what to ask for and if a dealership has no Safety Inspection Report walk away… better yet run.
I write this review because I would want to know the dealings with this dealership and hopefully it helps anothers. So I caution those that drive a car off this lot. It may look pretty but how does the dealership feel about your safety and the type of car they are selling you. Buyer be ware when looking here!

We purchased a Volkswagon Passat Wagon with low miles and in great condition. Jim went over and above to make this a great purchasing experience. I would highly recommend Auto Connections Seattle to anyone looking to purchase a high quality used vehicle at a fair price.

Purchased a Mitsubishi evolution 9 from this dealer it was way under blue book and the dealer found me a bank to give me a loan @ 3.9% interest when my bank turned me down. The customer service wasn’t the best but they were great at the things that mattered.

Had a great car buying experience with John when we bought a 2005 Scion xA. John was very easy to work with, relaxed, no pressure, very personable.

Purchased a vehicle that started spewing transmission fluid a month later. Took it to the ford dealership to get fixed to discover that it had been tampered with/​temp fixed to stop the leak. If you can’t trust their word and mechanic then how can they run a business? Had high hopes and thought I had finally found a decent used car lot but to no avail. Extremely disappointed, do not purchase any vehicles from this lot.

Nothing worse than buying a used car, right? Nope.
These guys were great. They had the perfect wagon for our family, but I was pretty picky with some questions about maintenance history. Jeff was up front and honest about the car’s history, addressed items that their own mechanic found during the tune up, and really straightforward in negotiating price. Overall just very easy to deal with; five months later, we really love our wagon.
I highly recommend them — we’ll certainly start with them when we need to replace our other car in a couple years.

I have bought and sold quite a few cars in my time and of all of the dealerships that I’ve dealt with Auto connections Seattle is unquestionably the best. They keep their word, stand by their cars and treat each and every customer with respect. Their sales person Jeff G. was truly stellar and provided us with customer service above and beyond expectation. A five star recommendation from me.

Had another opportunity to work with these guys and just wanted to reiterate that they are honest, sell a quality product, and stand by their word. The ONLY downside is that parking is at a premium around their shop. They are open every day of the week, which makes my Sunday a fun day when I get to buy a new (used) car!

My first car buying experience went very smoothly as Jeff was low-​pressure, knowledgeable and accommodating. These guys will go the extra mile to make sure you are comfortable with your purchase. Would highly recommend.

Jim and his helped me break a lease early and save at least a couple grand. He provided a loaner car at times when I was in need of a vehicle and was a complete saint in terms of customer service.
There were times when it was difficult to get a response from him, but he always kept me in the loop and I would use them again if I were looking to let go of an existing vehicle, his team took care of literally all the work and marketed my car so it was sold right away. THANK YOU.

We purchased a Jetta with the understanding that the drivers seat would be replaced due to a faulty heated seat. It took awhile for them to acquire another seat for us and although it was at times difficult to get a call back, they did eventually stand by their word. We were even given a loaner car while ours was being corrected. We are happy with our car and the price.

Definately a nice crew of guys, but the quality of the automobiles they sell is much to be desired. We bought a used Jeep here less than a year ago, it was a 2002 with 112k miles. It started burning oil, and now less than a year later and only 8k miles more a bearing is blown and essentially a new engine is needed. The Jeep mechanic stated that looking at the underside of the hood there was signs of antifreeze spray, he suspected that the car had a signficant overheat before we bought the car, thus causing the downward spiral of what is now an $ 8k pile of really pretty looking metal in our driveway. Make sure you take you take any cars here to a mechanic first!

I got a strange feeling about this dealership before I even went down there in person. About six months ago, I saw a nice-​looking used Scion they had listed on one of the local automotive dealer Web pages. It might have been their own actual Webpage, I don’t remember. This page cleverly omitted their actual location or hours, so I was forced to call them for more info in advance. I called about 8:30 in the evening and virtually the first thing the saleslady said was something like, «Oh god, you’re not coming *now*, are you? Even though she did use a partially humorous tone I still thought it was a pretty weird way to talk to someone who is interested in doing business with you. After we got that straightened out and had discussed the vehicle a little, I asked her when they were open in the morning. Instead of just telling me, she acted like she was giving out some kind of secret information and kind of fumbled around the issue, finally stating, «Well, there should be someone there around 10:30.» Based on her initial comment and her evasive manner overall, I decided that these were not people I wanted to do business with. If they’re going to be coy and withholding even about their business hours, what else will they withhold from me? Never did go down there. I ended up buying a nice used car at another dealer a few days later.

I spent months being patient (so unlike me) and looking for just the right car. I stumbled upon Auto Connections and purchased a Jetta. I was so excited until the car started falling apart. A few months after the purchase I e-​mailed the owner to express my concerns. I felt there were some easy repairs a mechanic who had done a «safety inspection» should have caught and fixed before selling. I didn’t expect much but at least an apology for my dissatisfaction and perhaps they would take my comments into consideration for future customers. Instead, they said nothing. They completely ignored my e-​mail. A year later I emailed them a video from CNN reporting on the many deaths of drivers who had experienced the same mechanical defects that I had. This was their response:
«What am I suppose to say? If you are unhappy with your purchase I cannot do anything that will make you happy. Sorry !!!» That was from Jim Jahn, Owner.
So, if you’re looking for a luxury car that looks great but might kill you, or if you’re lucky like me, will cost you about $ 5000 in repairs (I’m sadly not exaggerating), or you really just want terrible customer service, then I you should check them out.
In response to the post below:
The car needed immediate attention. If you recall, I followed up promptly afterwards and you ignored my e-​mail.

Hassle free for purchasing new or used cars. Stands by their word. Great bunch of guys! Jim and his crew sells cars with integrity. I recommend them to everyone.

Just bought a used RV from these guys, what a wonderful experience!
I work with a guy named Jon Koidahl, what a gem he was.;Nice, down to earth, sincere, sweet guy. Loved working with him, knew he wasn’t trying to screw me over as so many guys will try to do when they are working with a woman who is in there by herself.
The whole group of guys who worked in this small, small dealership where very nice. When I was trying to to get my loan all worked out with my credit union, these guys were telling me ways to try and get my loan guy to come down on GAP insurance! They just were so sweet and always looking out for me.
Since I had to come across the sound to pick this rig up, I could not have the rig looked at by any mechanics I knew, (I was sure I didn’t need too because this rig was in such great shape), but never the less wanted the piece of mind of knowing that someone I knew would look at it. Jon was fine with that and told me if anything was found wrong he would make it right!
True to his word, I learned the cab air conditioning was not working as I was driving the rig home. I called Jon, he said «Get it fixed, I will pay for it» and that is just what he did!!!
Go figure, a salesman who stands by his word!!! The air conditioning cost more than Jon was expecting, I know, but he still made it right and I was on my first camping trip in just a couple of days!
I LOVE MY RIG, it is perfect! Everything went wonderful and I would recommend any one interested in a used vechile of any kind, go to Seattle Auto Connection.
Be sure to ask for Jon and tell him Sandy sent you!