All Services Pro

All in all an unhappy customer. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!
When I called to make an appointment they said they were fully booked for two weeks and the only available time would be a Saturday at noon. I didn’t want to give up me weekend waiting but I needed the service so I believed it was a worthwhile use of my time. Then on the day before my appointment they called, leaving a voice mail to cancel saying the technician would be unavailable, but they would call on Monday to reschedule. The call never came (strike one) and when I did call on Tuesday to reschedule they offered me for a mid week 5pm appointment a week later. On the Sunday before my Wednesday evening appointment they called to confirm the appointment, I thought this was strange so far in advance but was happy we were moving forward. Tuesday night at about 8pm before my Wednesday appointment they called to ask if we could move the 5pm appointment to 9am. I was taken aback at the late notice and declined. The scheduler asked again saying if we did not move the appointment they would not be able to provide the full service due to time constraints. I said I thought it was strange they would call with such short notice and I asked if we could just reschedule. The scheduler said that she was just trying to help and it would be fine. It was also noted in our conversation that they had recorded me for a different than requested service. I was concerned with the quality I would receive but figured with all of the hassle I had experienced already I was better at some service than no service (strike two).
Wednesday morning rolls around and I receive a call from the technician directly, he informs me that he is in my area and asks if they can come by early (10am) to provide the service. I say that I am at work and I will not be available to assist. He says not to worry and will see me at 5 for our original appointment. About 5 minutes later I receive another call from a central office saying they are moving my appointment to noon as the technician will be in the area. I say this will not work and again offer to reschedule as it sounds like their schedule is cramped. The scheduler becomes angry, but not abusive, and says they were just trying to be helpful. I say a little more notice would be nice and this was the second call I had received in the past 5 minutes. Again I received an angry tone insisting they are just trying to be helpful.
Finally 5pm rolls around and the technician calls again asking for me to answer the door. When I answer my front door no one is there, when I confirm my address he realizes he is at the wrong address. Half an hour later the technician calls back informing me he will not be at my house until after 7pm. Thankfully he arrived just after 6, good thing I didn’t go out assuming it would be an after 7 arrival. When the technician began working he informed me that there would be an additional charge for every foot over 14′ at7.95 a foot, so an extra $ 50 dollars OUCH, talk about a surprise as well (strike three).
When it comes to settle the bill I ask if they are going to clean up the debris they left from cleaned up from the chimney, they say that will be an extra charge of $ 25. This is where I drew the line and say I can maybe understand the extra height but another extra charge for cleaning up after themselves that is utter insanity. The technician says that its not his business but a company and he can only do as he is told. He also says they should have informed me about the extras when I called to schedule my appointment and I need to talk to them about it, there is nothing he can do (strike four).
All in all an unhappy customer. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!