Aerating Thatching Co

I’m not sure how I missed the poor reviews given to this company… I should not have contacted them.
Not only it took a while to make an appointment (just like it did for almost everybody else who wrote a Unilocal review) but they came earlier this week for a lawn tune up and they did a VERY poor job…
They used a hand aerating tool (not a core aerator,) poked a few holes in my lawn (most moss is still siting there,) probably fertilized (I can’t see the difference but that was part of the job/​contract), and PARTIALLY seeded.
I had spent days (prior to Aerating Thatching coming to my house) getting rid of ivy and cleaning weed so they could seed grass in the open soil… and not ONE seed was left in the recently cleaned area.
I wasn’t at home when they came to do the job but it probably took them 15 – 20 minutes to do what they did… I’m NOT HAPPY.

I am really surprised at some of the comments left by other people about their experiences. I feel like they’re referring to another company. Our experience was COMPLETELY different!
We would definitely recommend Lawn Tune ups! This is our second time using them and we’ll be having them come back out in the Fall, too.
Stewart is incredibly knowledgeable about different lawns and what it will take to get your lawn looking good again. He also takes time to listen to your concerns and inquiries. He doesn’t push the use of chemicals if you’re partial to an organic yard and lawn, but he does advise what will work, won’t work, and about how long alternatives processes take. His team is very efficient and quick once they start working on your yard. Aside from the very reasonable price for all the work they do, we were equally pleased with the customer service.

No service. No explanation. No response.
I attempted to schedule an appointment online starting in mid-​March. I received a response via email with three scheduling options and I chose the last available appointment time available in April. This appointment was confirmed by the company via email.
The day came and went with no one showing up. I emailed to reschedule — the reply was some excuse related to a new phone system.
I asked for a new appointment and was told to stand by. I never heard back from anyone.
The owner clearly does not value his customers’ time. What a huge waste of time and effort!

Poor response.
Finally got scheduled after several attempts. Today waited 4 – 6 pm as scheduled and no one came. I used Stewart before but now I rate him as poor.

We’ve used the company for 3 years. Stewart has always been responsive and our grass has progressively improved each time we’ve followed Stewart’s recommendations. His costs are reasonable as I’ve rented equipment like his in the past & done the work as well… it’s not cheap, a big hassle to get the equipment transported and tough work.

I wish I had read the reviews before scheduling this company to thatch my lawn. I cancelled several appointments to have them come to do the work on a Thursday. Like several other reviews, no show and no phone call. Try someone else.

No show for their appointment and did not call to say they would not make it. Called me the next day and I said come over. I used this company a few years ago and they did the thatch job for their advertised price. Now it’s bait and switch. They said to rake up the thatch it would be an additional $ 80 on top of their advertised price of $ 120. The price to rake is not reflected anywhere on their flyer. I would not do business with Aerating Thatching Co because they make appointments and don’t show and their prices on their flyer are not reflective of the true cost.
This is no way to do business. After reading some of their other reviews on Unilocal,there is a pattern here. Stay away from Aerating Thatching Co.

Had a good experience with these guys aerating my lawn. Not sure if the seed that was thrown down will take but that could be up to Mother Nature
If u need aerating adap give them a call

I am so disappointed. I have previously had good experience with Stuart. Now, $ 100 to thatch a tiny area, and I mean tiny, with no reseeding or anything was a terrible rip off. Just like someone with a truck coming to my door to offer «help.» I am so sad that this business used to be seemingly upstanding and now just money grubbing. How awful.

Business must be good because previous customers are treated like an inconvenience. Made appointment and no show… no call, no nothing.

I have used this service in the past and they were great. But the last three years, they have either completely ignored requests for appointments or failed to show up.
I finally got a hold of the owner on the phone and his reply to me was: I don’t have time to service your area so maybe try me again later.
Don’t advertising on your website and flyers that you service more than the Eastside to show that you have a larger than actual service area.

I have been using the Aerating Thatching Co. for 3 years and I am extremely happy with the service that they provide. Stewart Armour is a pro! He is very dedicated to helping the customer get the best looking lawn possible. He also makes recommendations on products (that he doesn’t sell) to help keep your lawn looking awesome. His prices are fair, he is passionate about grass and I would refer him to anyone.

i have used this company for the last 4 years and find Stewart, the owner, returns my calls quickly and i get schedule for service within a couple of days. he comes when he says he will and gets right to work and does the work i require on my lawn. Its nice to have a name in your contact list that is there year after year and performs the work required so well. the nicest thing is my price has not gone up in the 4 years i have been using him. i recommend this company, aerating and thatching very highly.

i have called a bunch of times and emailed and text for two weeks. he has not returned any of messages at all. I guess some people are not into customer service anymore. I saw his truck at my neighbors house but did not want to bother him while he was working, so I called the number on the side of his truck. No response at all. Would not recommend

Stewart replied quickly to my e-​mail inquiry. He came out the same day and aerated my lawn. Great service.

I live in Lynnwood, and had Stewart aerate and thatch my yard. He did a good job, but when I wanted him to come back and aerate again, it was hard to get a hold of him. After a couple attempts, we finally spoke, but he never returned my followup calls, or showed up to do the work!

Great service! I called on Friday at noon, and Stewart was at my house on Saturday morning at 9:00. Yard is aerated and ready for my seed and fertilizer.

I have used Stewart for several years. He is always prompt. His prices are very reasonable. He has dethatched my lawn and aerated. And my lawn is looking great!