Disaster Kleenup Specialists Monterey Bay

When I had a serious plumbing problem, my plumber called DKS to drain the water from under my house. They in turn had to subcontract to another company to do the pumping. I was very unhappy with the way the pumping job was handled and the charges. DKS was in the middle, but took responsibility for dealing with the pumping charges, and I suspect even lost money in the process. I am giving them a good review because of the way they do business – making sure the customer is treated fairly. I am sure I can trust them to do the right thing if I need them sometime in the future.

Stay away from this company. We had water damage from a hot water heater. They came in quickly and got our stuff out (that team actually did a good job). Then, when the construction part started things went bad to worse. You could see that they rushed ripping things out and damaged a lot of wood (but assured us would be repaired). The project manager came in once, made a bunch of promises, told us it would be an easy quick job, etc. The only other time we saw him is when we basically cornered him when he was at another job site nearby. We ended up getting a sub working on our house, but it was clear that he was working multiple jobs at once and they had him stretched way too thin. He would literally show up for maybe an hour a week at the end of the day and rush through what ever he was trying to get done. They showed up with a moving truck filled with our stuff before construction was even finished. Meanwhile, we were out of our place for 3 months and now we have sub par looking finish and paint. Avoid them at all costs.

When your carpet is soggy and you’ve got a wet bedroom wall – who do you call? I totally recommend Disaster Kleenup! These guys were Johnny on the spot-​they lifted up the carpet, got the dehumidifiers going and found the problem. Before we knew it, my daughter’s bedroom was functional again. Seriously, these are people to know in an emergency. Everyone was professional that we dealt with – Jesse is amazing but the entire team was great!
That Diamond Certified rating says a lot so go with the professionals.

I cannot recommend Disaster Kleenup. We were advised through our insurance company they would be coming to board-​up broken windows and to clean up debris. The boarding up job allowed a lot of wind to get in and didn’t even cover (2) two of the windows to the edges. The cleanup was such that there was still enough glass to have a shard go through my shoe and hurt my foot. Upon inspection I found many shards they missed.
I advised the insurance company about the sloppy workmanship, The agent then (after the fact) offered to compensate us for having to get the job done right.
It is of course subjective — but for a charge of almost $ 500 to have the three windows were not boarded up correctly and it was still debris from glass.
Find someone else!

I’m new to being a landlord (cottage came with the house I bought) so I had no idea what to do when we had a sewer backup, and my regular cleaning people refused to do the cleanup due to «health concerns». fortunately I found Disaster Kleenup. Jeremy came out right away, and estimated the work. Then, when I had to resolve issues with my tenants, he went away and came back the same day and did the job when I was ready. Jeremy did a thorough and professional job of sanitizing and deoderizing. Everyone I talked with at Disaster Kleenup was both professional and nice. My tenants are happy. It was expensive, but not more than other companies charge for the same service.
Both Jeremy and the rotorooter guy also suggested a sewer popper: that is a cap for your sewer cleanout that pops off when a backup happens so the bad stuff flows out of the sewer cleanout into your yard instead of into the tub and the bathroom floor. Still awful, but you wont have to sanitize or tear out your bathroom floor.

This is the same company as Ream Construction, so beware of this company. I just wrote a review under the Ream name outlining most of the issues we had with them. Don’t use this contractor either!!!

They did do the work they shouldn’t have done (cut out drywall and base boards), they dragged their heels for two weeks (they dropped the ball multiple times), we had the problem at thanksgiving and they couldn’t finish by 31 Dec. DON’T USE THIS CONTRACTOR IF YOU ARE MILITARY!

I did not appreciate this company. They did not finish in a timely manner, tried to charge for services not done, and called for payment three weeks after they cashed the check (they were asking for).
They painted the attic access closed, didn’t clean the smoke damage they said they would, and tried to charge for cleaning the carpet in a room that had laminate flooring (not even an area rug).
Poor company in my opinion.

I am a property manager in Monterey, had an emergency due to fire and then flood resulting from the sprinklers in an apartment. Called disaster kleenup, they were there in minutes with five guys, two trucks, blowers, fans Etc. They did what was needed to prevent further damage and secure the unit. Afterwards they handled everything with the insurance company & tenant. They worked with our office to get the unit repaired and habitable quickly, resulting in happy owners ! We have since used them multiple times and have been very pleased.

I have watched the staff in action and I couldn’t compliment them more about their professionalism and attention to details. From the looks of it, they can handle just about any size clean up job and can be there when you need them most (including 3am) .
Thanks guys!

Di$a$ter Kleenup$! (your money that is)
Home Flood from water heater. The technician was prompt and helpful. However, he did not properly turn off the water and it resulted in a 2^nd flood causing much more extensive damage (along with a 2^nd deductible & claim for me).
Throughout the process they were a bit too eager to tear into the ceiling & wood floors, saying «It’s going to be repaired anyhow.» (Which they also happen to do. Conflict of Interest?) Thank goodness I didn’t let them tear up my floors. Ugh! Anyhow, this all happened at a very difficult time for me (off work, surgeries, totally underwater). They said they would work with me about the deductibles ($ 250×2). Plus, they were promptly paid Big $$$ by my Insurance company for setting up fans/​heaters. Keep in mind, they were several glitches… their machines blew out my Electricity so I had to hire an Electrician. The technician backed into my car (I let it go). Plus I had to shell out for the water heater.
Since i didn’t contract with them to do the repairs, they began hounding me the next month for the $ 500 deductible. They gave me the run around, changed agreements and took no responsibility for the 2^nd flood. I offered to pay $ 250, but No. There was lots of blaming, and threats of Collections & putting a Lien on my House (all for $ 250), I paid the $ 250 with my credit card in hopes of reaching a compromise. A few days later another Invoice with Late Fees & Interest. Sheesh! For a company that is supposed to help people with disasters, they have little compassion for the Homeowner.

Pros: fast initial service after hours, staff personalities are all very nice, even though they let my indoor cat out and didn’t say anything, I know it was an accident and all the people I spoke to in person and over the phone were very nice. Fritz I especially was impressed with and heard great things about.
Cons: I felt very confused throughout the process and I was being told different things by different people which gets frustrating. I left my house key out so they could go in and inspect the machines while I was at work and they said they would go in the morning and then called me at 6pm saying they hadn’t gone by yet when I’m now at home, that happened twice. My washing machine was moved and stopped working and although I was told it was «unlikely that moving it is what broke it» the fact was it was broken immediately after. They said someone would come out and look at it, no one got back to me so I didn’t know anyone ever came (which I found out later they did — but no one fixed it).
They also didn’t work with my insurance company well like I was told they would. They hadn’t been contacted, no assessment guy was coming to evaluate the damage, the insurance company was totally lost and so was I and wondered why no one and evaluated the damage or been contacted at the insurance company. I’ve never been through an insurance claim for a disaster, but the experience was a disaster in itself when I thought that would have been the easy part to all of this. For this reason I didn’t work with their sister company Ream for my repairs either. I usually do business with people I am referred too, but this whole experience was overall negative, and nice people can’t fix that.