Caliber Collision

Great work, fantastic customer service.
Dropped off our SUV after a dust up. Received fantastic customer service from Jared. He is the consummate professional. He ensured transparency in the estimate and made the timeline for repair very clear.
Repairs went well and were in line with the estimate and the timeline.
The center is in USAA’s network of preferred repair facilities, so the dealings between the insurance company and the body shop were seamless. Great experience overall.

Tony, Ritchie, and John did an amazing job! Great, quick customer service and truly go above and beyond what is expected. Very pleased, although I hope to not need their services again!

After someone hit my parked car in a parking lot on post, I chose to take my car to Caliber for repairs because of their Unilocal reviews. Caliber definitely exceeded my expectations. They made it convenient and did an awesome job. You can’t tell that my Lexus was ever damaged. When I couldn’t pick up the car the day it was finished, they ever delivered my car and returned my rental for me! As a USAA approved repair shop (so the repairs have a lifetime guarantee), I would definitely use them again.

I came in while it was still the comittee collision center and was immediately helped by Ricky, he showed me step by step what was going and answered all my questions. He even went out of his way to help me get the parts I wanted for my truck. I drive an orange truck, and they still did an amazing job on the paint. None of my friends can tell it was hit before. I highly recommended going here if you had the unforante luck of an accident.

This shop is by far the best business I have dealt with in Monterey California so far in my last 9 months stationed here.
So to begin, my car was hit when I was eating in a restaurant back in March and I had been fighting with the insurance company to waive my deductible. So for the last 4 months I’ve been staring at this ridiculous large dent in my driver side door since then.
The insurance recommended the company as a local shop to take it in and get the estimate done etc. I made an appointment and was able to be seen after my duty day, which for me was a huge plus. Unfortunately the military and appointments outside of the military rarely ever coincide. But I was able to be seen on a Friday afternoon to get an appraisal of the damages. I met with a gentleman named Ricardo and he was an absolute delight from start to finish. Extremely professional, positive and really accommodated everything I needed.
They got me in the following week to drop the car off, called enterprise to let them know I was ready to be picked up, and was in constant communication about the process from start to finish.
Now, my car though old and worn in, has a beautiful shiny dent free door, thanks to Caliber. Feels like brand new!
If you have a choice in where you go. Without a doubt drop every one else you are considering going to and call Caliber, and ask for Ricardo or any one of there fantastic staff members. If anything else takes a hit on my car, you better believe if I’m in Monterey I’ll be back to see them.
Great work !

The initial intake interview and evaluation for prompt. The staff was courteous and efficient particularly Tony. Their, repair work on the front bumper was excellent. Caliber Collision communicated effectively with my insurance company, provided a rental car, and washed and waxed my car. I highly recommend Caliber Collision without reservation.

I cannot recommend this shop enough. We have had three cars worked on here and all came out beautifully and timely.
The staff are amazing. Richie did a thorough and quick estimate, arranged to drop me off at the Monterey airport so they could complete the work while I was on vacation. He called and gave me an update about the work progress and it was finished it before my return.
They then picked me up from my house and dropped me off at the shop where my car was waiting – detailed and shined to look brand new. All complimentary. Thank you so much Richie and everyone at Caliber for taking such good care of me and my car.

Went to go pick up my car after the accident and they had replaced most of the front end. We did a once over an noticed that the grill has a crack in it. So we went inside and told the owner and she sent out the service person to look at and said don’t worry you can bring it back wen we get the part. So the repairs will be done on Monday at no extra cost. Thanks guys great job I would recommend this place to a friend!