Cal Dodge Fiat

There Service is TERRIBLE!!! My Dodge Ram drive shaft broke in half due to a Recall. I had to bring my truck to this dealership, not by choice. They have lied about parts being ordered, they don’t return calls and they have had my truck for 8 weeks. I got Dodge Corp involved and they have caught them in 2 lies. Saying Parts are on back order when they are truly not. They also refused to give me a loaner until now, 8 weeks later. And my truck is STILL not fixed!!! Letters are being sent to Better Bureau. UNBELIEVABLE! Let not forget the fact I could of been killed when the Drive Shaft falls off while your doing 70 MPH on the freeway!!!

I have tried over and over to make an appointment to get a recalled airbag system fixed on my Jeep but can only get voicemail and no person. I left three voice messages and finally received a call today (which I fristratingly missed!) I immediately called back thinking I would finally get a person to make an appointment with, but I was transferred again to the voice mail. When called back and asked if I could speak with a real person I was immediately transfered to voice mail. I called back and asked if I could please not be transfered to voice mail I was told that I would just have to wait (as I have already been doing) for a call back. I told the lady that I would have to take my business elsewhere if I couldn’t speak with someone to make an appointment and she said «ok…sorry.» Just awful. Guess I’ll drive an extra 20 minutes to find decent service.

I would give 0 stars because 1 is too generous. Don’t waste your time or money here. These people are the crooks. Have only a desire to push crappy cars with no follow up. They sold me a car with an open recall and argued with me when I told them about it. When the got around to fixing my car it took over a month! I’ve gotten a Lemon Law attorney and the state of California involved! RUN FROM CALS! There «promise» to make it right of customers are unhappy is a bunch of bologna. Do not do business with this dealership!

ZERO Stars!!! Horrible experience from this dealerships Service Department and JEEP Customer Service.
2015 Jeep Cherokee Limited (Purchased Jan15). Visited this «certified» Jeep service provider for the vehicles first Oil Change and Tire Rotation. The vehicle had never been to an auto repair provider prior to this visit.
–We set up an appointment for 10Aug, we arrived on time on the 10^th and was told the appointment was for 11Aug (Service Rep, told us 1oAug and entered 11Aug in the appt database).
–Quoted over $ 100 for Oil Change and Tire Rotation
–Oil Change Indicator not reset
–Rim damaged during Tire Rotation. We noticed deep abrasions in our Right Back tire and the outline of what looks like «R & b» in the abrasion/​scuff marks. The only conceivable explanation for this minor damage is one of the technicians removed the rim and accidentally wrote on the rim with a permanent marker to remind them of where the rim needed to mounted and then tried to remove the permanent marks.
We brought this to the attention of the Service Manager (Mr. Clifton) as soon as possible and we were told he could not assume responsibility, because writing on the rim is not part of their process. HOW ELSE DID IT HAPPEN??? I immediately contacted Jeep Customer Service, filed a claim and was told I would be contacted no later than the following day. The following day came and went… I contacted them the day after that and was told the Jeep representative contacted the dealership and determined no further action was required…
I have never filed a claim with Jeep or contacted there Customer Service line. In addition to this Jeep I also own a 2013 Jeep Wrangler. I have been a loyal Jeep customer. This experience has drastically changed my perception of Jeep.
Take your business to a different dealership and brand of vehicle for that matter. AVOID AT ALL COST!

I was on a mission to find a 2015 Fiat 500e. The lease deals on these have been insane and so finding one in the SF Bay Area was nearly impossible.
I called a ton of dealerships, and no one had a single 500e left to lease. So found what was the next closest dealership outside of the SF Bay Area, and it was Cal’s.
I talked to Richard, who had just a handful left, and was able to help me out. They made it easy and am super happy with my 500e.
The only downside is that it was the last Saturday of the month, and they had only one finance person working, so had to wait a bit to be able to get to my paperwork. But they were easy to deal with!

AVOID! We leased a cute 500e for my wife. They hard sold us a lease return damage policy, and after reading the fine print at home I cancelled within the 30 day cancellation policy. They refused to reduce our lease payments for this cancellation.
Next, we got a recall notice in summer 2014. As of March, 2015, we have not been able to schedule an appt for the repair. I reached out for help through the Fiat website, and they called the dealer to try and schedule. Hopefully, they call back now…
AVOID!

I’ve had nothing but good experience’s with Cal’s Dealership. Bought my Dodge Charger 2 years ago, always get it serviced with the dealership, Jeff the service manager always takes great care of my baby and it always comes back clean. Have referred a number of friends who have purchased their vehicles from Cal… from Jeep Grand Cherokee to FIAT Abarth. I highly reccomend.

AVOID THESE GUYS. Shopped on the Internet to find the best price. Talked with THESE guys for hours. Made a deal and drove 200 miles to get the car. When I arrived they rushed me to sign paperwork without looking at the car. Luckily my wife asked why I was buying a purple car? They tried to get me to purchase a different colored car at night with some body damage. Con artist and liars avoid at all cost

Utterly appalled at the lack of customer service! I am totally embarrassed to say that we purchased a vehicle from this business.
My husband went in to check out a new vehicle for me ten days ago. With kids in tow he test drove and even went through the pricing conversation. He shared with the salesman and finance person that he was unsure of our current payoff of our luxury vehicle but that regardless if the «deal» was to be made that the payments would have to be the same as our current payments.
After hours of back and forth and changing vehicles, phone calls, etc. there was a deal made… or so we thought!
We received a phone call today… ten days later… saying that we owe $ 1900+ more than what our payoff was. Meaning either cough up the extra money or make higher payments. When we said this was not what we were told when the deal was made (on a weekday mind you) and that we were shocked to just be learning… we were given then «oh well… tough luck for you» type attitude. I asked if we could get out of the deal as we would have never agreed to had we known and we were told no. Seriously ten days later to find this out!!! Ridiculous!
I can certainly say without any hesitation that this dealership is not honest and has horrible customer service. As most of the other reviews have shared… steer clear! You would be better off driving to Salinas, Gilroy, Santa Cruz and even San Jose (which I hate to say as I am a firm believer in shopping local) than trust this dealership.

Avoid this dealership. They sold us an overpriced car that had all sorts of problems. When we brought these problems to their attention (things like: the sunroof doesn’t close and the radio only works sometimes), they refused to do anything about them.
Also, 7 months later, they still have not provided us with the title and registration. I keep inquiring and keep getting excuses. When I finally said: enough, take this car back, they offered me 50% of what I had paid a few months before.
I liked these guys when I bought a car but I’m ashamed to say that I was conned. I’m filing complaints with the better business bureau and looking into legal action.

Had my first experience with Cal Dodge this Winter. Good Experience. AAA+++
I was a bit scared at first, taking my Dodge Ram 3500 to a dealership for service, considering I usually do my own DIY repair work.
Jeff (Service) & Marvin (Diesel Mechanic) were both professional, and incredibly knowledgeable about diesel cummins 6.7 engines… I had been thinking in my head, that maybe the Salinas dealership might have more experience with Diesel Trucks… but I was mistaken.
Marvin is an excellent Diesel Mechanic with lots of experience, expertise and patience. I confidently recommend this business to anyone and they have earned me as a customer for life.