Alan’s Auto Glass Of The Monterey Peninsula Inc

I wish I could put negative 3 stars. A total rip off. I waited 2 hours for the wrong glass installed in my car while another petson came in an hour aftet me and his truck was completed. Rude customer service. No discount for their mistake. If anyone asks me about this place I will tell them to stay far far away. I went here because of the good Unilocal reviews. I seriously don’t know what these other people are talking about. This place is the worst.

Customer service at its best, as far as i am concerned. Ashlee exemplifies everything that I look for in customer service — prompt, very friendly, knowledgeable and extremely helpful! I had a rock chip and made a mess of my insurance claim. She repaired the chip and handled my insurance issues like a pro. The repaired chip still has a little visible mark, but it was a vast improvement from the original chip. Overall, very impressed.

This business is excellent. I called and they found my windshield and all my parts. One day repair and wonderful work. Everyone was very professional. I’d never take my glass business anywhere else

It is rare to find an honest and trustworthy company these days. I was fortunate to meet a great company today at Alan’s Auto Glass. I came in for a rock chip repair and they sent me away because it was just sap. Thank you. I am sure I will be back

I’d been putting off getting a new windshield for a while but the crack had finally gotten to a point where I couldn’t ignore it anymore. I called around and this place was reasonably priced and the girl on the phone was really nice. I made a next day appointment and was told it would take an hour and a half to two hours to complete. I went and had lunch and when I came back about an hour later they were just finishing. It looks great I couldn’t be happier!

So this Texan comes to play golf on the Monterey Peninsula… no, this is a real review… and I drive past him yesterday at 5:10pm. The Texan drives his golf ball straight onto the street and shatters the shatter-​proof glass at the back of my Lexus SUV. At 8 this morning I drive my rear windowless Lexus over to Alan’s Auto Glass. They order me a new window and tell me to return at 2:30 today for he installation. The Texan paid $ 730 for my new window. Alan’s Auto Glass is an amazing service based business. They rate more than 5 stars from this local Realtor.

Fast service and cheap prices. I went in for a window replacement because somebody threw a rock through my window. Made an appointment the day before at the time that i wanted. I was referred by one of my friends that was a mechanic and my mother and i was glad i did. This place was substantially cheaper than where i was planning on going and they were able to replace the window and clean the inside door of the broken glass in an hour. I would definitely recommend this little shop to anybody who needs a window replacement

The woman who helped get the part for my Corolla and have it along the window seal was great. She was quick to check if it was the correct part, got to work on it right away, and called me right after the job was completed. I would recommend this place and definitely come back again if necessary.

I took my VW in to Alan’s last week. The service was prompt and courteous. WHAT a great business… windshield replaced in an hour, price lower than other quotes!
I’d certainly use Alan’s Glass again and recommend them to anyone looking for glass replacement.

Here after chip or star repair if the window cracks they take the price of the repair off a new window. Very courteous and quick. Repair in one hour.

Porsche recommends this place for any glass replacement work and they are terrific. Had a rather large chip from a rock on my front window and they replaced it at a time convenient for us and it was ready on time.
Everyone there is awesome and efficient — plus you get to look around at the collection of old-​time vending machines, jukeboxes and the like. It’s a great place! Thanks so much.

My explorer had a huge crack in it and I called all around to find the best price. I found it at Alan’s Auto Glass Repair. They answered every question I needed answers too, while giving me more info that was very helpful. They defiantly know what they are doing. I felt that it was a very friendly environment and family owned and run which is so refreshing now a days. I have actually recommended the company to a couple of my family and friends and they too had a great experience. I would absolutely continue to recommend them. Take my word for it!

Once again I had a great experience! They are always friendly and helpful. The work is always done on time if not before!

This place was awesome great customer service, great prices and done in a timely manner. I had backed my van too far back and broke out my whole rear window so I called the glass shop pretty frustrated because it happened to be raining that day also. Ashlee told me she would get on the phone and order the window and just bring it down and they would make sure it was covered so no rain would get in my car. The window was there at noon and I was driving away at 2 with my van at an extremely good price. They even got every bit of glass out and cleaned it up very well. I recommend this business to everyone I know and would definitely go back in the future.

I had planned on editing this review to add that the shop had been willing to work something out with us, but I later received a phone call wherein I was yelled at and called «a liar». This was the absolute worst customer service I have ever gotten, and it really is a shame. It seems that everything could’ve been worked out if the communication hadn’t been so poor.

I needed a quick front window replacement for a car that was being returned to the dealer – it had a very small chip that was not acceptable under the return terms. Alan’s office assistant got the glass ordered immediately, and got the car in the very next morning for its repair. The work was expedient. There is no fancy waiting room, but they make up for that with good service. When there was a problem with the insurance information that was given to them, they got on the phone and got that issue resolved immediately also, in less than 24 hours. I have not encountered this level of customer service in this area at any of the car places.

This place SUCKS. Awful, awful customer service. It should have been a red flag that they took negative 10 seconds to put my windshield in… but I was blinded by their cheaper pricing.
Maybe two weeks after their «warranty» expired, my mechanic pointed out I had a very small crack on the bottom of my windshield. He said, I should check with the guys who installed it, b/​c it was definitely not a rock crack, but how it was installed. I took it back to Alan’s where he told me that it was not longer their responsibility, it wasn’t a big deal and definitely would not spread. He said, if for some reason it did, not to worry, they would give a me a «great deal» on my next windshield.
A few weeks later, a huge crack appeared on my windshield, starting from the bottom. I took it back into Alan’s and he of course, took no responsibility for any of it, and his «great deal» was seriously like five dollars off the original price. SO WEAK! To top it all off, it looks like 3^rd graders installed it the second time, it’s totally crooked… the VIN number looks like it’s sideways and the rubber things on the side of the windshield stick out.
I don’t know much about cars, but I do know that this place SUCKS ASS and I’ll never go back.

Alan’s was recommended to me by my body shop guy (who I trust…), and who takes his own cars and trucks there.
I needed a rock chip repair, and I just drove over and they took care of it immediately. The whole process takes a little over an hour.
They have a guarantee that if the crack gets worse after the repair, they’ll credit the cost of the repair toward a windshield replacement.
I would not hesitate to recommend them.

Heard that this is the best place to get auto glass repaired from several locals. We took a friends car in a couple weeks ago to ge tthe front shield replaced. A little pricey but couldn’t find a better deal that at Alan’s. I scheduled an appt. for next week for rock chip repair. Price isn’t bad and the service so far was lovely. I’d definately recommend this place to anyone that need a quick fix.