Chili’s

Place was not busy and no one greeted us for at least 5 minutes. Ordered our food from a haft interested waitress. The food that came out was cold and actually heard another customer complaint about the same thing. The fact that my sons kids meal didn’t come at all was even more frustrating. Not asking for the 5 star restaurant experience but come on… at least show some effort.

Ugh. We have always wanted to try Chili’s, I wish we had tried it somewhere else besides Searcy. They were busy but the host cleaned a table for us pretty quickly. Too quickly actually, there were CHUNKS of food still on it. I’m pretty sympathetic to busy servers and bussers so I wiped them off with my napkin.
Our server was really friendly and got our drink order right away. My hubby ordered the Sirloin medium well and I ordered the Rib Steak medium rare. Then we waited, and waited, and waited.
About 35 minutes later we got our food. The server said she would be right back with a missing side dish of mashed potatoes, then left.
The first thing I noticed was my husband’s plate. It had obviously sat on the cook line for a long time. Juice from his steak was dried on the plate and the Broccoli was wilted and dry, the steak was shriveled and dry… yuck!
Then I looked at my steak. The cook committed a cardinal sin, he had made a big cut in my steak to check the temp. This is the mark of someone who shouldn’t be on the broiler. You never cut a hot steak to check the temp, send that guy back to training!
Because the steak was cut on the broiler, it bled, then the server left our food sitting forever. What I got was a well done, dry, ruined $ 18 dollar plate. Hot lights on the line only keep food warm for 5 minutes, our plates were probably in the window for 15 minutes.
We let the server know when she finally came back with our missing side dish. She apologized, sent the manager over (all this time the mgr was on the floor bussing and didn’t notice a table waiting that long for food???). The manager offered to replace the dishes but we were so hungry we declined and went to Sonic, got a couple of dogs and went to our hotel. The managers approach was super smooth, like she’s so used to saying the words, it’s automatic.
The cooks here need to be trained, they’re cooking with no clue. The server who also messed up was very quick to blame the kitchen. This place is a hot mess, I’ll try a different Chili’s sometime, but never again in Searcy.

My wife and I were greeted quickly. They sat us without a wait because they were only about half full. We waited almost 10 minutes without a server coming over. Another couple was seated and had a server right away. So we left… This is my fourth trip to this place and had a bad experience. Done with this one.

This Chili’s is terrible… my last visit there until big changes are made.
The food is average at best and management is non-​existent.
I ordered my non-​alcoholic drink and asked the waitress if management was available for 5 minutes to answer questions and she stated he was. When the waitress brought me my drink, she stated management was notified. Then when the waitress delivered my food, I mentioned again that I still wanted to speak with the manager. I was in the restaurant for 70 – 75 minutes and the manager never visited me.
Recommend you do a Dionne Warwick, «Walk on By» or Train, «Drive By».

For the Most part Chili’s is not fine dining, but should consistent with the rest of the chain. This one is however horrible, sorry guys, our food was lost, then burnt to a crisp, on our fajitas. Just yuck all the way around. And seriously are there really still dry counties? YES, Searcy, so keep on a rolling to the next town. I so needed a drink Bahahahaa

There are so few choices in Searcy for decent food we bit the bullet and came back. Either here or McDonald’s. I have never been to a Chili’s anyplace in the US that has such consistent poor service and poor food. A lesson learned finally. Drive the 45 minutes to another city. Even the free chips and salsa for a foursquare check in wasn’t worth the price. The salsa is straight out of a can. One extra star because this place was closer than Little Rock or Cabot

The food is typical standard chilis fare but the service was great. I will say that the waitresses needed some help not a manager or busser in site!

Passed over the Chilis on my roadtrip from Nashville, TN back home to Los Angeles. My girlfriends sister works there. Pretty much the same quality of food as all the Chilis ive been to.

Pass over this Chili’s. We’ve been coming to this restaurant for about a year now, since we’ve moved to Searcy. There isn’t much else to do in Searcy besides going to Chili’s. The food has been getting progressively worse, and finally, we decided that it is worth the trip to Conway or Little Rock when we go out to eat. The kitchen carelessly overseasons, and you cannot find a good plate on the menu. The manager is great, and he gave us a coupon for the next visit, but it just didn’t get any better. The service is a mixed bag. There is one waitress that is perfect, while the rest are far below standard. I’d advise skipping past Searcy to eat in a larger town with more options.

Always good love chips and queso