Massage Envy – Seal Beach

This review addresses the massage therapist i had on my latest visit. I am a member, i get massages very often, in different branches as i do a lot of outdoor activities, workouts and stressors that really brings a lot of muscle ache. There are good/​decent massage therapists here, not all bad, but my latest was the worst disappointment. I booked deep firm pressure, and when my session started, the therapist had long finger nails, so she could not perform firm pressure at all. It wasn’t even medium pressure. She basically just rubbed me with her elbows and palms, not at all able to remove or even provide any small relief to my muscle spasms. I was very specific with my massage, i mean, its supposed to be customizable, but she did not deliver. I had asked her 2x during the session to focus on shoulders and upper back, to do more pressure, i pointed out her long nails, she didn’t say anything. I told her the pressure needs to be stronger, the spasms need to be targeted. Oh my god. She didnt know what she was doing. She didnt. Very obvious and comparable. When it was over i still smiled at her and still gave her a small tip. But i was very upset, i let the girl at the front know, all she said was sorry… i mean… No no no. Normally, when the massage is not so great, its fine. But this particular session was bad. How do you expect to do firm pressure with long nails? Or even with long nails, maybe do firmer pressure with knuckles, elbows or palms, but no, the therapist could not do any. Lesson learned: make sure you remember the therapist names you didn’t like so it wont be the same. I think massage envy should periodically make sure their therapist know what they are doing and make sure they don’t have long fingernails at least and if they can do firm pressure. Other than my experience with this therapist, the location is nice, clean, staff are friendly. Will think twice about coming here, to this branch again. Maybe if I’m desperate.

Wow. I didn’t realize how many bad reviews are at Massage Envy. Been coming here since 2008, had a handful of errors with the front desk workers over the years but my husband and I thought it would get better as the company expands. Unfortunately, it hasn’t. The service has really decreased. The front desk does not pay attention or book appointments correctly. Hold times on the phone are ridiculous. We are cancelling as of today. Darn 8 years we gave to u guys, we were very patient and we still have many massages not used! Hopefully corporate will revamp their entire workflow and really watch their staff better to avoid simple yet costly mistakes to this company.

Do not go to this location. The front desk does not know how to schedule appointments properly, and the manager does not know how to resolve customer issues. All the manager could do is say «sorry» when she found out that the front desk goofed up. Sorry is good when you accidentally bump into someone, but as a customer a «sorry» is not something I would want to spend my money on. I’ve been to 5 other locations and this one is extremely disappointing, every other location is fine.
Update*
Not sure if the person from massage envy who left a message for me has not followed with me at all. I genuinely hope they followed up with everyone else and are not pretending like they care about resolving the issue. Still not a happy customer at this location.

I made an appointment for me and my BF to get massages at the same time. We were called the day of the appointment and were informed his appointment was being cancelled because the therapist was not available. Due to that hour being the only hour we could go for the day I called and informed them that I also would not be coming and we would just have to reschedule. The manager Briana told me she would be charging me for half the amount due to same day cancellation. I was livid due to the cancellation being their doing not ours. I continued to explain to her but she said it didn’t matter. She proceeded by hanging up on me. My boyfriend called and she threatened him and said she already charged my account. Well that’s not even allowed considering my appointment time had not came yet. I am shocked with the service we received and I will get the last laugh when they find the account is declined when she attempts to charge my account. DONT GO TO THIS LOCATION IF YOU WANT TO RELAX! Mind you I have been a member for 2 years and have NEVER had such horrible service. This won’t end on Unilocal let’s put it that way :)

EVERYONE GO TO ALMA SHE IS THE BEST!!! I got a massage from Alma and I must say it was the best I have ever gotten. She made sure to work on all my problem areas. I felt like a new whole new woman when I walked out. The front desk girl was nice.

Massage Envy, don’t stress out your long time customers on the way out the door demanding that they stop in their tracks to fill out paperwork! (Think about it). And if you have to, at least do it nicely, with courtesy and apologize for the bad timing and inconvenience. Geez, so many have no idea about customer service these days…

THIS IS A WARNING to anyone who has originated their account at the Seal Beach location. These people are STEALING your money! I cancelled my account back in December and was told because it hadn’t been more than 30 days in advance I was going to be charged an additional month. I agreed to this as I had 8 unused sessions to go through. I was told by a former employee of the SB location to «check my account as they will charge you even after you cancel your membership.» I didn’t think anything of it until I randomly checked my account and there was another charge for $ 59.99. And this is where the NIGHTMARE and LIES began.
I was charged 2÷8÷16 despite my account being closed out 2÷6÷16. I called the location and was told by Breanna that there was «no guarantee I would get refunded my money.» WTF??? I was told I had to prove that there was a charge. On 2:/16 I went into the location with a copy of my account showing the charge. The manager then Tanya said she didn’t understand how that could have happened and my money would be refunded within 7 – 10 business day and that she would personally call me the following day. NO CALL and MONEY NOT REFUNDED!!! I called an additional 4 times to have the receptionist take my information because the «manager was out to lunch.»
Call again on ³⁄₁ to speak to «manager in training Brianne» who says she’s only been there for 2 weeks and would have the manager/​owner Wilma call me back. No information about my account has been passed on to anyone. I get a call back (finally!!) from Wilma who tells me that none of her staff had made her aware of my situation and she needed «time to review it but would call me the next day.» Not only did she not call back for 2 days, but when I called the SB location the girl who answered the phone (Renee) told me that Wilma was there and put me on hold. A minute later she came back and said that the «manager had stepped out to have lunch.» I laughed at these deceptive, juvenile tactics and left my name and number again. Needless to say she never called back.
It turns out the only way for you to get your money back is to contact your bank and tell them you have an unauthorized charge. I just came from my bank and told them that the Massage Envy in Seal Beach is stealing money from its customers. They have made a notation in the system as this is likely to continue happening. Please check you bank accounts with these people because they CANNOT BE TRUSTED!!! They (Wilma and additional managers) should be ashamed of themselves for taking advantage of their customers in this way.

Oscar is phenomenal. Great with pressure points and knots — very knowledgable. I feel amazing & will be back soon!

This place is the absolute best. I’ve been a ME client for about two or three years now. When I moved to the area I was a little hesitant because I had grown SOOOO attached to my therapist back home, but the therapists here are absolutely awesome! I’ve tried Alma, Zoe, and Karen and they are all absolutely amazing! I had a facial with Marianna, and it was absolutely lovely! Will definitely be back!

Not even worthy of one star. The owner possesses no customer service skills. She has no business in the customer service industry. Many of her employees are not very well trained and some of the managers do not call back when there is a problem. And trust me, there are problems.
If the owner gets wind of a customer having an issue, instead of addressing the actual issue, the owner will cancel your services and fire you as a customer.
Instead of addressing the issues brought on by the employees and managers, she gets rid of the customer.
That is NO way to treat the PAYING customers who keep you in business.
This is not the way to represent this company.
This lady also owns the location in the Long Beach Towne Center. I’ve heard of problems there, too. FROM EMPLOYEES!
I’ve had massage therapists agree with me about the issues at this location. I’ve heard from therapist about other therapists who have quit becasue of the drama at this location.
There’s usually someone new at the counter almost every time I go in and they don’t always know what they are doing.
I have yet to hear of a therapist say something positive about the mangement, or owner.
Yet, the owner doesn’t care.
I do NOT recommend this location. Very poor customer service and the company should be embarassed by her.

I’ve been going to this location for over 6 months. The desk staff is professional and courteous. Sara is the best facialist and is HIGHLY recommended. It’s their job to sell so if they offer the membership, don’t freak out. They kindly call me if it’s been awhile since I’ve been, and I appreciate it.

I usually go to the Orange Town and Country ME. However, I decided to try this location out because it’s close to home. The receptionists were friendly and the waiting room was relaxing. The massage therapist Keisha was very customer service oriented. She continually asked if the pressure was OK. I came there in pain, but came out feeling quite relaxed. I will be coming back.

Total mismanagement and poor customer service. I arrived for a 2:30 appointment and was sat in the tranquility room. Where I sat for over 30 minutes before they told me that I would not be seen! I was with a friend for a «spa day» and after she went in her therapist stated my therapist was running behind with another client and I was understanding. But then as time passed I told the front desk on 2 occasions that I was still waiting. They assured me I would be seen but then at 3:00 they said I can’t be seen until 4:45!

Horrible customer service. Management was horrible. You wait on hold for ever and then management never calls you back. I got billed twice several times when i was stuck in the year contract and had to deal with the horrible management every time. Beware.

I’ve been a massage envy member for years. I just moved to Seal Beach so after all the work of moving, I needed a massage. The receptionist was super nice and helpful as I had to call back and reschedule for an earlier time. My therapist, Terrance provided a great relaxing massage. He was very customer focused and frequently checked about pressure. My mom had Moné for a relaxing massage and loved her too. Will be going back for sure!

I normally go to their Cypress location for massages but I ended up booking a facial with Mariana because their Cypress location was fully booked. I am so glad I did. Mariana knows a great deal about skincare. They use Murad here but she also gave me recommendations on essential oils I could use on my face. I told her that I was into oils and natural stuff. Mariana is so personable too! I came in as a customer but left as one of her friends lol. I will be back!

Deedee for massages. And Mariana for facials. They’re a must.
Medium pressure never felt so relaxing and necessary! Everything from head to toe made my stressful wedding planning days come to a halt. She took the time to give a great scalp and face massage. If you need to just get away from it all, give yourself this gift.
Mariana, Grazie! She is knowledgable, well spoken, and soft with extractions (thank god). She left me glowing with a fresh clean face, which usually I come out a bit red and with residue mask around my hairline from facials, so this was a pleasant surprise.
I’m hooked. Keep up the good work ladies. And for those hesitant to book, you won’t be disappointed.

Levi their «head manager» is ridiculous.
My husband and I signed up with massage envy because one of their reps was very pushy about it. We wanted to think about it to see our financial budget but ended up walking out with it. Not knowing they DO NOT HAVE A CANCELATION POLICY, I called a week later to see if we could cancel because it does not fit in our financial budget and we can not afford it, but apparently & i quote from the manager «we don’t have a cancelation policy, we have a 3 day grace period but NO CANCELATION POLICY you just have to continue with it and theirs nothing we can do» how are you going to have someone sign up for something and NOT HAVE A CANCELATION POLICY that makes no sence!!!
Levi, the manager just didn’t care and was doing nothing to help us or trying to get us options so I asked to FREEZE my account but apparently I’M NOT ALLOWED TO DO THAT EITHER I have to pay for a service I don’t want in order to freeze the account & I’m still NOT ALLOWED TO CANCEL WTF !!.
I called a different location and they said I was able to cancel since I haven’t gone in for my second appointment which would have sealed the deal & that I should call corporate to complain about the manager and location because they SHADY for another location to say they are SHADY and that ima have problems with them tells me so much about the seal beach location they will not get ANY of my money since I canceled my card will be getting a hold of corporate & want their district manager to contact me ASAP before they get a law suit !!
If you have a monthy payment service to where you have to sign up and have a contract THEIR BETTER BE A CANCELATION POLICY !!

i recently had a facial by Stephanie and she was brilliant! she massaged my face with layer upon layer of healing elixir until my skin felt firm and like new. I will be back, a very uplifting experience from a kind, caring, sensitive person. great service.
thank you

This review is not about the location or the people who work there. My wife is a member and loves the staff. She receives 5 star services and would have nothing but nice things to say, however, this review is about my cancellation of service.
In short, I signed up for the monthly service and never went. I decided to cancel my service, which, contractually you can do. Mind you, I am not trying to cancel early!!! You obtain the paperwork, fill it out, fax it in, and bam, you should be cancelled. But Spa Envy keeps charging my account. I have sent the paper work in several times, and yet, they keep withdrawing and never confirming my cancellation. I am currently trying to track folks down to remedy this, but I feel it’s a lost cause because I have read SO many other complaints of this nature. I can certainly say that after this, my wife will NOT be receiving another years’ service at Spa Envy and I will ensure that I tell EVERYONE NOT to give them access to auto withdrawals from your account!
It’s a big city and there are message places all over… much cheaper ones too. I would advise against any business that won’t cancel your service when you are entitled to.