Jack In the Box

This was my first visit to this location. I had the munchies and was about to go grocery shopping, then another 35 minute drive home — so I needed something quick and tasty — but not too heavy. I ordered a single egg roll (quick and not overly greasy for fast food — faster than you’d get at a Chinese restaurant and where on earth are you going to find a drive-​thru for Chinese in THIS area? You can taste the cabbage and garlic flavor in there — not the best eggrolls I’ve ever had, but tehy beat the heck out of frozen food variety… and they’re relatively cheap.
I also ordered a taco without cheese. Yeah — I know, I’m a freak. I don’t like cheese on tacos — or most things, actually. My husband was with me and both our orders were prompt and correct.
My only complaints:
The order taker was unintelligible. This was not a speaker malfunction — she could not talk. I would not have an employee who spoke so poorly be the ‘face’ who communicates with my customers. I couldn’t figure out what on earth she was saying, and it still appeared that English was her mother tongue. Go figure. The only way I could figure out what was coming out of her voice box was by reading the receipt. Let me emphasize — she did not appear to have a speech impediment — I am not making fun of someone for having a problem… but even if she did have a cleft palate, she still shouldn’t be the ‘ambassador’ for a business that relies on accurate communication between order taker and food preparer and customer. She seemed to be simply too lazy to do anything other than mumble. There was no effort in her speech at all, even when I asked her to repeat what she said face to face in the window because I couldn’t tell what one word could be. I turned to my husband in the passenger seat to make sure I wasn’t having a stroke or something — he just gave a big smile and shrugged and said, «Don’t get me lying.»
I ordered an eggroll and a taco — my husband ordered 3 tacos. All are greasy finger foods. Guess how many napkins we got between us? ZERO!!!
I don’t like that. Dining in might be a ‘serve yourself’ option for napkins… but when I’m half way down the road and my hands are dripping with grease, I’d prefer not to use my pants or my upholstery as a napkin!
I worked at Jack in the Box in Dallas (at a very busy intersection) for over 2 years over 25 years ago. We’d get construction workers coming through ordering things for everyone on their team at the construction site… we’d get drive thru orders for 75 tacos, 100 super tacos, 200 jumbo jacks, etc… all in one order… and we still managed to get their orders correct AND put napkins along with their order. With orders that big, we usually threw in an entire unopened package of napkins. Why? Because the owner wanted repeat customers more than he wanted to think about how many pennies per order he might be losing by ‘giving away’ napkins.
Either the staff was too incompetent to include napkins, or they had management tell them not to dispense them unless requested. Sorry– greasy foods should get napkins. I understand not handing out a stack of napkins when someone just orders a drink — but seriously. This really ticked me off.