Universe Appliance Repairs

called them after a competitor gave me a quote for over $ 2 grand and three days of work. It ended up being a little over $ 200 and 30 minutes of work. Polite, professional and honest. I will always call them for any issues in the future.

Once again Universe to the rescue! Heat went out, called them. Thankfully I got the service contract, they were at my door within 90 minutes! Jay was a delight and fixed the problem. Wish everyone was like them!

We had a leak in the heating system last week and thank goodness we heard it around midnight because if we had not heard it until the morning we would have had a flood in the basement. Universal came within an hour and replaced a valve that was part of the heating system. The guy was super nice and did not charge us anything thanks to our service contract! He left around 2:30 in the morning and as my husband was thanking him he said we would have been in lots of trouble had this leaked all night. Universal is always in call and very prompt for repairs. We are pleased with their maintaining out heat and water systems for the past
20
Years!

Their price was lower than the 5 other companies we checked out, and by a significant amount.
The two technicians that came by were friendly, courteous, and knowledgeable. They completed the job in a fair amount of time, while fielding the million questions that my wife and I had regarding our new boiler.
Top notch service, will ABSOLUTELY use them again.

If you don’t have time to take off for work, do not get the service contract. They are not available anytime after five or on the weekends, except for a service call. When you call for service they try to troubleshoot so that they don’t have to send anyone out. To receive preventative maintenance which is stated in your service contract you must call within a stated amount of time, if not you’ll be put on a wait list and never called back. In short, service is not high on their list so they should remove the word service from their service contract and just call it a plain contract. I will not be renewing my service contract next year.

Universe replaced my existing Furnace/​A Coil system. Professional, fast and timely. System appears to be running fine. Their pricing was in line with other quotes i received. I recommend them.

I am a long standing customer of Universe Appliance for at least 10 years. Saturday my refrigerator broke. I called Universe as I have a contract with them for heating and central air conditioning. Irena answered the phone and I told her my dilemma.
She was very aloof on the phone and told me the service availability was only Tuesday. (4 days without a refrigerator?)
I explained that I had a freezer filled with food as well as the refrigerator. I also asked if there were any available emergency hours for the customer who just experienced
an appliance breakdown. «No» Irena answered, «shall I give you the appointment Tuesday?» No thank you.
I am extremely disappointed in the customer service from this staff member and she needs to be reminded that if it wasn’t for the consumer and broken appliances, heating, air conditioning SHE WOULD NOT HAVE A JOB.
I will not refer any friends nor neighbors to Universe. It would be too problematic with their response to the public.
Take heed.
Kathleen

These guys have done an amazing job, from fixing our dishwasher to fixing HVAC problems that were caused by another company. Always on time and professional.

Had a hot water pipe burst in this 10 degree weather. With no heat or hot water I called a dozen plumbers. 8 said sorry we are too busy, one said see you tomorrow and that will be $ 375 to just come, the other one was $ 325 and see you in 9 hours. Called Universe and they said see you within 3 hours and $ 125 fee! They get my vote!!!

Universe’s thermostats replacement job was quick. They replace one for us. and charged us $ 390. After the installation, I checked the brand online, its «White Rodgers». People can buy it typically at Home Depot for $ 50 bucks. so their service charge is $ 340.

Save your time and money and call someone else! They install appliances, which then break repeatedly, and after your «free service contract» — of a whopping 12 months — expires, you’re expected to pay $ 110+ tax just to have them diagnose the issue. I’ve had a water heater, boiler and ductless a/​c installed by them, all of which I’ve had major, major issues with. They seem to make good money off customers whom they install appliances for– since they all seem to break down. Nice business model!

Very professional. Exceptional service. These guys do an amazing job from start to finish and take pride in their work. I wish everyone were as good as they are and made calling contractors to your home such a delight. For everyone considering an oil to gas conversion… Call these guys.

Excellent service! I was in a bind when my washing machine failed me after 20 years of continually good function. They were able to squeeze me in for a service call on the same day a that I called, within a few hours! The serviceman, Rob was very knowledgable and professional. Within 5 minutes he knew what the problem was and had it repaired within 15 minutes, & I was up and running again!!! Thank you so much!!!

The previous owner of the house we bought had a contract with Universal and since we bought mid-​year, she was able to transfer it to us till the annual expiration date. We have been very happy with the service ever since. It’s affordable, the appointments are easy to schedule, and the guys who come know what they are doing. I have recommended the company to many other friends who have gas heat/​central air. It’s amazing to find such honest and hard-​working company these days!

Cant say enough good things about this company.
We had a oil to gas conversion this week and every step of the way Universe provided great service!
From the initial estimate from our salesman John P, to the scheduling by the office staff, the install of the liner, tank removal, oil burner removal and installation of the new gas boiler, they were fantastic.
If your thinking conversion, these are the guys to do it, you wont be sorry!

I had an issue with my refrigerator not getting cold enough for a few days. I found Universe Appliance Repairs through the Better Business Bureau and decided to give them a call. I called at 8 am and by 10:30 the same day the service man was at my door.
He diagnosed the problem and gave me a reasonable price and fixed it right away. The replacement part is guaranteed for a year, so if it breaks a few months later, they will come back and fix it for free. He even threw in a free service contract for a year, which I was told is a 75 dollar value, which includes all labor and parts should anything else go wrong with our fridge.
I’m definitely happy with their service and will not hesitate to call them for future repair needs.