Bosone’s Automotive

Service? Condescending, they tell you «I’ll call you at the end of the day.» I ended up calling to find out the status the next day. After 3 weeks I finally got my vehicle back, drove 100 miles and my check engine light came back on. I requested and paid to have whatever was causing the light to be on repaired. What I paid for was a clearly NO repair. The main issue was my transmission, there are 2 possible transmissions that ate in my car. After quoting me a price, I asked which speed, 4 or 6, did my car have. Their response…“I don’t know”. This is AFTER a price is quoted.
My vehicle was dropped off on Wednesday and I heard nothing at all until the following Friday. Seems to me they have been there for so long they count on that more than actual honest, good and reliable service.
Less BS and actual honesty along with REAL customer service versus marginal attendance would have done wonders regarding this review.

I have been using Bosone since I move here in Clear Lake @ 2006, real close to my apartment, I can walk when I drop off my car for repair, Labor and parts are not that cheap,(still cheaper than the stealer/​dealer) but they will fixed your car right, If you get lucky to see the owner Chuck who is usually at the shop especially in the morning, you can pretty much tell and feel that the shop will take care of your car, the only issue I have is when you pick up your car and you have to deal with the employee’s where you pay, they are not organized and not that friendly oh well you can not win them all.
I would like to thank Larry the repair shop supervisor/​service advisor for a timely repair on my car’s rear bearing replacement.