Radisson-Lackawanna Station Hotel

Beautiful hotel. So much charm and comfort, hubs and I return here whenever we can!
Rooms are clean, prices are super reasonable, beds are comfortable and we enjoyed our stay. This hotel was an old railroad train station and the history and architecture still reflect that. We stayed here for Christmas Eve and it was the perfect holiday stay.
Check out Trax Lounge for yummy food! I had the brisket tacos, and Josh had the Mediterranean hummus plate. And of course a few beers.
Thanks, Radisson!

My girlfriend and I took a weekend trip to Scranton for some R&R. I’m a train enthusiast, so I was thrilled to be able to stay in a hotel that had previously been a rail station. It’s a beautiful building, both inside and out. The staff was friendly during check-​in and cheerfully greeted me as a I came and went. Trax, the on-​site bar and lounge, was a great place to end the night on both Friday and Saturday evenings.
The rooms were large– perhaps too large for the amount of furniture that was in them. I was also charged $ 5.30 per night for parking, which I was not informed of upon check-​in. The booking website that I had used also indicated that there was complementary parking at the hotel. There was also a lingering musty smell in the room, although it dissipated when I ran the air conditioning.
All-​in-​all, it was great for what it was. I’d go again, provided that I was able to get the great rate that I got during this stay.

Hotel is pretty on the outside and I like historic buildings, but the room was dark and not clean at all. The check in area is very small. Free parking was nice, but if work had not paid for my room, I would’ve walked to the Hilton and stayed there!

Staying at this hotel was such a cool experience. While the rooms are definitely dated (although they’re apparently starting to re-​decorate at the end of 2015) and the mattresses aren’t particularly comfortable, the lobby and the history behind the building make it worth checking out. I’d particularly recommend it if you have elementary school aged children, since it would be an educational experience combined with reasonably-​priced accommodations. I’d be excited to go back and experience it after they upgrade.

The outside is gorgeous! Friendly staff too. Inside is a dated. Has a musty spell to it as well. Has signs that they are updating in 2015 but I have stayed there 3 times so far in 2015 and never was in a new room.
Most rooms have beds that are lumpy and wall paper peeling off. No fridge or microwave and the price of food in the restaurant is high for what your really getting.

Came here a couple of times for seminars. It is a historic place, however it needs updating. The conference rooms are old, the chandlers are broken and dirty, vents on the ceiling are dirty and wall paper is peeling. The food was ok and the staff was nice. This place could be so much better if updated.

Found ants in bed, front desk not helpful and would not change rooms or give roll away bed. Not ghost ants, I’m talking real ants. Freddy came to room and said he didn’t think more ants would come. Then we found four more.
Three star hotel? My ass!

Historically interesting but outdated and in need of a makeover. We stayed here for about a week so we can give you all the pros and cons. The first impression of the lobby is beautiful and definitely speaks to the era of time in which the hotel was a pivotal bustling and grand train station. The station used to receive 12 trains a day in its prime. Now as a hotel, it highlights those historical moments but unfortunately has become a little bit forgotten in today’s world. As a hotel it needs some TLC. At the check-​in counter, you see a huge board with décor samples of a new upcoming trendy and modern makeover the hotel is supposed to receive. However, the sign underneath says COMING IN 2015… I don’t know if the Radisson is aware but we are almost half way through 2015. When we checked into or suite, we noticed the curtain valances were really crooked, the couch in the room was noticeably stained, and we found a loofa likely from the previous tenant in the shower. The housekeeping is NOT the most reliable. If you stay here prepare to only have one roll of toilet paper and never properly really be stocked on soaps unless you leave housekeeping a note and a tip right before you leave your room for the day. The beds are very comfortable however. The headboard, outdated and dusty. I can’t speak about the room service because we did not order any but for the most part everything else was fine. The food at the hotel is very impressive quality and quite good. They serve breakfast coffee and little pastries in a café lounge near the elevators which is incredibly convenient. They have ballrooms for special occasions. They have a pretty big hotel bar area. Overall due to the luxury appearance that the lobby portrays and the charming history that surrounds it, the Lackawanna Radisson has a lot to offer in this town but currently falls short. It would be nice to go back whenever it DOES get renovated to see the improvements, including the Tiffany crystal window panel that shattered in the lobby’s arched ceiling.

Creepy hotel to say the least. Very unpleasant smell in the room, and the walls are so thin I can hear everything the guests in the room next to me say. Plus there’s a constant plumbing sound coming from the walls that sounds like I’ve been listening to a bathtub drain for the last 20 minutes. Going to avoid this hotel from now on. The left elevator wouldn’t even take me to the fifth floor, so I had to go back to the lobby to ride the other elevator.

I visited this hotel recently and would not recommend it to anyone. The elevators and hallways had a strange smell but it was somewhat expected since it is such an old building. When we got to our room (424) the smell was absolutely terrible. It smelled like a mixture of urine and something rotting. Since we checked in so late (around 11:00pm) we decided to just go to bed and hope that we adjusted to the smell. Unfortunately I never got used to the smell and it woke me up several times in the middle of the night. Also, one of the beds had a reddish brown stain on the duvet cover and the other bed didn’t have a duvet cover at all. The wall near my headboard had something sticky all over it.
I do not have any complaints about the bathroom. It was what I expected and was nicely decorated with plenty of towels. I didn’t realize until we got there that the rooms do not have refrigerators or microwaves. I realize that I probably should have read the room descriptions more carefully before reserving a room but I just assumed that there would be a refrigerator.
When we came back to the hotel for our second night, I asked a woman at the front desk about the odor. She seemed puzzled but offered to switch out room. She was helpful and I have no complaints about the service I received. The next room (624) still had an odor but it was much more tolerable and my nose adjusted after being in there for a while. The bedding also appeared clean and both beds had duvet covers.
Overall, I would not go back and would not suggest it to anyone. This hotel needs to make whatever changes are necessary to deal with the smell. I also think they need to be more diligent with their housekeeping because the condition of the first room was unacceptable.

The still magnificent headquarters of the famed Lackawanna Railroad is a fantastic architectural sight to behold. The mosaic panels placed about the permimeter of the repurposed waiting room depict scenes along the former route from Hoboken to Buffalo and are beautiful reminders of old world craftsmanship.
I have had both drinks and dinner here and it has always been great. I particularly enjoy the bar in the former ticket area with its dark wood, dim lighting and comfortable chairs. The selection of adult beverages is very good and the prices are reasonable.

Staff was friendly. The hotel sucks. DINGY, OUTDATED. Needs a complete refurbishment.

Went in March, We had a party of four.
There was only one chair in the room and one water glass. No table.
When we called the front desk, to report that furniture was missing, we were told that was the standard.
After making no progress on the phone. I went downstairs, and got the manager to agree to supply 3 more chairs and 3 more glasses.
When we left for dinner 20 minutes later I heard an employee arguing with the manger that one chair was standard! She told him to get them for us anyway.
We were given the kind of chairs they use for stating up meetings, straight back & metal frames.
Love the lobby & history. Hope they get it together & make it as nice as it could be.

Ahh Scranton — I knew its representation from «The Office» wasn’t quite accurate, nor did I think it was quite as depressed as the media made it out to be. However, I think the latter might not be that far off — the Radisson’s building had the feeling that it was something grand at one time, and had been ‘demoted’ to a chain. That being said, this place is a great deal. for under $ 100 you get a virtual suite, with plenty of towels and sheets — and even enough outlets for those who like to remain plugged in. Additionally, the elevators are speedy, the gym has plentiful equipment, and the breakfast was well worth the $ 7.99 we paid for it. My only complaint was the fact that we had to pay $ 5 for a rather dreary parking space — that seemed overly petty.

My flight was canceled so US airway set my boyfriend and I up in this hotel. The lobby and staff seemed really nice. We went upstairs to our room and that’s where things went horrible.
We got to our room with two beds. Odd since we’re obviously a couple, but only one of the sleep number beds worked. We looked on the other side of the bed and there was an empty used glass, a family sized bag of eaten Doritos, and a note that said «can we get some service.» We opened the drawers and there was wings and a pizza box with rotting food FROM FOUR DAYS AGO. I’ve never seen anything like it.
The manager Lauren was actually very nice and helpful, she upgraded us to a nice suite and gave us some free drinks and appetizers for the restaurant in the hotel.
But even in our upgraded room there was trash on floor, bobby pins laying around, and something sticky (I’m hoping syrup and not something else) on the coffee table. The manger said she would do an investigation and have someone clean the room while we were at dinner.
Btw if this review was for the food only, I’d give it at 5. My salmon was amazing.
We get back up to the room and it was all clean. Just as things were looking up I decided to take a bath. After I spent some time trying to figure out the rusty bath I filled it up and went into the other room to come back and see the water IS BROWN! I’ve never been so disgusted in my life. When I was on the phone telling them about it and the long black hair in the bath they suggested the hair might have been mine. I have blonde hair.
I do a lot of traveling and this is the worst hotel experience I’ve ever had.

I am used to pictures overstating the beauty of a hotel a little but when I walked into the hotel I thought I was in the wrong place! Don’t get me wrong the building is cool and at some point I’m sure it was amazing but it is in need of some major TLC!
Pros: friendly staff, clean rooms, parking and a gym (very very small but it’s there)
Cons: the halls smelled like kitty litter, the place looks dated, room service never picked up the phone and the food was horrible in the restaurant and overpriced!
I called room service for a simple salad and no one answered day 1 day 2 same thing so called the front desk and they said they were short staffed and day 3 the same thing lol. When I finally did eat something at this hotel I went down for breakfast and was handed a dirty menu with food stains on it! I the food was BAD did not even finish it, not that any one asked me how the food was or even came to refill my coffee.

I had a great stay at this hotel! I booked my room in the car on the way, spur of the moment trip. My finger must have selected the wrong date, because I was not due to check in. The front desk agent, I can’t recall her name, a really nice girl said it was not an issue. I forgot my phone changer and she let me use her personal one :) Our room was clean and comfortable. As was the lobby, hallways, and elevators. We had 2 sleep number beds, both worked just fine, felt like I was sleeping on a cloud. In the morning we had a really good breakfast, our server Barb was a doll! Had us laughing all breakfast long. The food was great, I had french toast, it had an orange glaze yum yum! And the home fries were so good! At check out the front desk agent was again very friendly. I will be staying at the Radisson next time I’m in Scranton.

You know how sometimes you might be married to someone for an extended period of time, and then they just start to let themselves go? Like they stop doing things like brushing their teeth, or putting their laundry in the hamper? Yeah, that’s the feeling you get when you experience the Radisson Lackawanna Station Hotel. Which is really unfortunate, because I think that this hotel used to be a real hottie, but now she’s that girl you see and think «man… if only she didn’t smoke a pack a day, and go to the all-​you-​can-​eat buffet all the time.»
The good: As other reviewers have noted, the hotel is housed within an old train station. That, by itself, makes the cool factor go through the roof. Trains do pass by, sometimes relatively early in the morning, so be wary of that if you are a light sleeper. The lobby area is beautiful and guest services are friendly and try to be helpful.
The bad: Parking is $ 5 a day, unless you’re an Elite member of the Club Carlson club. Now the $ 5 isn’t too bad, but this is absolute horseshit because downtown Scranton is about as busy as a Burger King during a vegetarian convention. The streets are completely empty. Completely. Oh, and the water pipes in the hotel are so loud that it sounds like your room is underneath of a huge indoor wave pool. Which might be awesome, if there actually were a wave pool (there’s not), or if you wanted to stay up all night (we did not). Apparently the hotel is aware of this issue, which begs the question — why haven’t they done something about it?
The ugly: As previously alluded to, the hotel is in dire need of a TLC makeover. Like some serious nipping/​tucking. We’re talking the Real Housewives of Beverly Hills level of plastic surgery. Once you set foot off the elevators onto the floors, you can see the age of the hotel showing. The carpeting looks dirty, and the walls remind you of the Motel 6 that your parents dragged you to when you were 11, and didn’t know any better. The rooms are much of the same. Saggy beds, and old furniture that would have appeared dated during the Nixon administration. Also, apparently the hotel is haunted. Not kidding. WTF?
The Radisson Lackawanna Station Hotel looks good from far… but is far from good once you get close up. If you’re hotel management, please convince Club Carlson to shape up the property. There is so much potential here for the hotel to be something so much more.

I find it hilarious that the manager Megan P wrote the above email and when I called her (as requested) to explain in detail she couldn’t take my call, I was put into voice mail and she never called me back… seems like she really cares! guess the above response from her is just her standard response she sends everyone. Since I couldn’t speak to her over the phone I’m doing so on my review and to everyone else!
The furniture had the wood finish scraped off it like a dog had scratched it for days and was purchased at Goodwill (desk top and edges, wish I hadn’t deleted my photos) stained desk chair to the point that my coworker and I wouldn’t even put our handbags on it, and the two broken sleep number beds and that smell… That horrible smell in the corridors, the thick dust all over the stained glass ceiling & trusses that is absolutely visible from the corridor. The rooms looked as though the last time they were renovated was 1982… It’s in that bad shape. The lobby is gorgeous its such a shame that they let the place go… Such a shame…

I came to this hotel last weekend for a friend’s wedding. As for wedding receptions, this place is very nice. It has great old city character and a grand feel to it. The cocktail hour was lovely, with a baby grand piano playing and quite tasty hors d’oeuvres. The ballroom was adorned with beautiful chandeliers, and it was spacious. However, my lack of a 5-​star review is a result of the guest rooms.
The room my boyfriend and I stayed in was on the smaller side, and it had a pungent odor to it. We arrived to the thermostat set to a frigid 60 degrees, perhaps because that might cover the musty smell? I feel like the room (Room 226, by the way) needed a de-​humidifier. The worst part though? The paper-​thin walls. Never have I ever stayed in any hotel where I could literally hear every word of conversation from my neighbors. No, they were not yelling; on the contrary, they were having just a normal conversation. Thank God they went to bed at the same time that we did, or else I would’ve been an unhappy camper. We could hear every door slam and elevator open. It’s these little details that overpower an otherwise nice stay.