Kelly Mazda

I purchased a brand new CX 5 and I couldn’t be happier. My sales representative Sean Dolphin was extremely helpful and informative which guided me in choosing the right car for my specific needs. If you’re looking for a new car, I highly recommend Sean at Kelly Mazda.

I am a 2 time Mazda owner and most recently purchased a 2014 Mazda CX-​5 from Wyoming valley motors in March 2013. 7 months after purchasing it, I started experiencing clunking noises in the rear of the vehicle. It was almost like my rear tires were locking up and causing me to spin out. With only $ 8K miles on the vehicle, I called Kelly Mazda who initially told me I needed to take it to the dealer I purchased from (WVM). Funny thing is they did the same thing to me with my Mazda 3 a few years prior when I called to get an appointment to correct a recall. Needless to say, I demanded an appointment.
Brought it in — «Unable to identify the problem.»
A year later I move to philly and the issues I was experiencing were becoming more frequent so I take the car in to John Kennedy Mazda for the same issues. They were able to identify the problem as soon as they backed my car out of the parking spot. I was driving this car for a year with a broken tie rod and out of whack rear differential. They were shocked that the tie rod didn’t completely fall apart leaving me stranded — terrifying to hear as a female who drives through south Philly every day. They also told me they couldn’t understand why Kelly Mazda wasn’t able to identify the issue that year prior as a service bulletin for my make and model had been sent out regarding possible rear differential issues.
On the sales side, there’s a reason I purchased both my Mazdas from WVM — great service, super helpful. When I went to Kelly, I was left to roam the lot alone and was simply handed the keys to test drive alone. Being a 24 year female at the time, they didn’t take me seriously. Well that ignored 24 year old drove herself afterwards to WVM and purchased a vehicle that same day…