Jack Rabbit Roadside LLC

I live in South Florida and was stranded on a mountain in Scranton, PA.
I drove in on a rode trip and had lost my car keys after a weekend of camping. It was at least 100 degrees with no water. I thought I was going to pass out (after a 2 mile hike in the heat to my car). My phone was on 8% or so because my charger was in my locked car… go figure… I called my insurance company and they sent Jack Rabbit Roadside. I told them over the phone that my phone would likely die before they got there, so to keep an eye out at the entrance for a girl sitting down by the side of the road (there were maybe 3 people total, this should have been easy). I get off the phone and got a text confirmation right away that the ETA was 12:15pm, and it was around 11:30am. Great. I sat and waited at the only entrance to the parking lot where my car was at when I receive a text message at 12:16 that my service was cancelled because I was a no show. At this point, my phone was on 4%. I tried to call the driver’s number that was given to me in the text message, but it was an outbound only phone number. I called the dispatcher’s number and asked her what the where the car was. She said because I never showed up the driver went home. 1 MINUTE AFTER ETA! What??? I was fuming. I asked her to have the driver turn around. I was stuck in 100 degree heat, no water, no one around that could help, and my only link to survival at this point was a phone that had 4% battery life left, and it was a miracle it had lasted this long already. She said in order for her to get another driver out there I had to go to through my insurance again, which was a process all on its own. I asked to speak to her supervisor and she REFUSED. She claimed she had no supervisor (really??). I asked her to direct me to the person who gives her her paycheck! Once again, refuse refuse refuse. I explained my situation and she sat on the other line like a stone wall. Would not give me any information on the driver or who was in charge at the company. Sketchy to say the least. I ended up taking a 15 min walk in the heat to a hotel near by and had to put myself up for the night. In the end I was grateful not to have to wait around in the heat any longer. The driver even tried calling me an hour later to ask to pick me up again. I guess they could use the business. I said no and then next day went with a different company. It was worth not having to deal with them or give them any of my business. If you’re stranded or in a bind, Jack Rabbit will only make things worse. There are other companies out there. If you’re insurance company gives you Jack Rabbit, I would ask for a different one or hang up and roll the dice on a different company.