Woolston Wellness Center

This Practice uses a very poor business model and provides a bad service. They lure you into the initial consultation and then into further appointments by saying they will use special pricing/​coupons or wait to bill your insurance. For example they offered a $ 10 special fee for my first exam and then later billed me and my insurance company over $ 600 for that initial consultation that was only to be a $ 10 charge. (That is called double billing). Then they bill you $ 1000’s of dollars for the following appointments by reporting you to a collection agency to collect without showing what services they are charging you for and inflating those charges. AND I only had a couple of appointments with them. They do not even warn you by billing you or calling you first. they just send you directly to collections. They did not give the collections agency a detailed billing either, just a total amount you owed them to be collected or reported to your credit report. When later asked by the collections agency and me what services they provided, they literally made up services that you know were not performed on you! (When they billed my insurance, they billed for services not performed and the reason for this they explained to me when I questioned the charges and services performed was… «they had to do this in order to be paid by insurance companies what they should be paid. because insurance companies will pay so little to chiropractors and they deserve more money than what the stupid insurance company will pay them» (a direct quote by the (Dr.).yet they agreed before they treated me that they would take what my insurance would pay them.)
I stopped going to them because they hurt me. I am having surgery in January to correct the damage that was done to me. When I complained about services that were being done, they said I was crazy and irrational. I am over 60 years old and I think I know what my body is telling me and I am very seldom irrational in my life or decisions and I DO PAY MY BILLS. Also, (Dr.) Woolston I was not looking for deals as you accused me. I was looking for a good Chiropractor to treat my pain without me or my insurance company being cheated and abused or hurt. I DID NOT find any satisfaction from You in any of these areas. I am sad to report. The (Dr.) does have a lot of fancy equipment that needs to be paid off I was told and maybe that is his motivation for corrupt business practices. but, I am not sure why that became «my problem» as well.
I am certain that this review will receive spiteful remarks (from so called Dr.) Woolston because all my correspondence from him has been hateful, threatening and dismissive. My insurance DID pay him (they paid him usual and customary fees for his charges) and now he wants more money for the damage and pain his treatments have caused me. Stay away from this business. for your sake PLEASE!!! Do not get sucked in by their initial offers/coupons.they are bogus. Not to mention the treatments that they do provide have caused me more pain and damage than I could have ever imagined. I know that «stuff» can and will happen in life. but do yourself a favor and do not let this «stuff» happen to you by this (DR.) or the business practices of this office.

I signed up for the Massage program and was not happy with the quality of the massage so I went in to cancel my membership but continues to get auto deduct for over one year. Total rip off, they said they remember me canceling but I didn’t sign a paper so therefore we continued to charge me. Stay away, don’t give them your cc info, very rude and after I went in to talk to Dr they offered me 6 massages of the 15 that were charged after I cancelled. What a scam, are they that desperate, I think so ! stay away !!!

Amy gave me a massage. I could swear she has Magic Hands. Got rid of my tension headache…
Dr Jeff is checking out my back! I didn’t realize there could be a correlation with headaches and back pain! Ding ding ding. What an Aha moment! Hope this régime works! ;)

I had great service with the massage therapist, but dr Woolston is unfriendly as well as his reception staff. Their membership is a scam and I tried for months to rectify my cancellation and was repeatedly ignored. Terrible customer service and business model.

I’ve been going to chiropractors for the past 35 years. All used manual manipulation which I thought was the «best» way. My husband had used Dr. Woolston for several years and loved the Pro Adjuster method he uses. So I thought I’d try it — once. Now, 2 months later, I continue to go and have had amazing results.
Since I use a chiropractor as my primary physician I have asked Dr. Woolston to address things that one would not usually think of as chiropractic. He has worked on my hands and knees and both have improved. I have considerably less swelling and pain in my knees and can now stand and walk for much longer periods. I was having trigger finger issues in my hand and that is improving as well. I can only say that I am more than pleased.
Dr. Woolston believes in the whole body working to improve conditions. I share that belief. He has given me stretches and exercise so that I can assist in achieving my optimal health. After all — if I don’t do anything to change or improve my habits how can I expect the doctor’s efforts to work as well as I want them to. Do I expect results in 1 or 2 visits? Absolutely not — it took many years for develop an issue, how can I expect it to go away in a short time? I’m not looking for symptomatic relief, I am looking for a return to a natural state of well being.
Dr. Woolston also shares his ongoing research into the latest developments in healing through chiropractic, nutrition, weight loss & exercise. I love his passion and burning desire to help. He truly cares about his patients.
I see that there are some reviews about the massage therpists. This is a separate part of the business. They do indeed have a «rub club» and you prepay for your monthly massage. My husband is using the rub club and loving his therapeutic massages. So the rundown is that if you miss 1 month then that massage rolls over to the next month — however, if you don’t call for 60 days you will lose that missed massage. They tell you all of this up front so it isn’t the fault of the office if you don’t pay attention. Like all «club» types of things you get a discounted rate for prepayment but there are «rules» that go along with it. All responsible adults realize this and accept this. If you don’t want to go by those rules, pay by the massage and make your life easier.
I personally love the Pro Adjuster (or «thumper» as I have nicknamed it). I never thought I would say this but this method works better than any manual adjustment I’ve ever had!
Big Kudos to Dr. Woolston — a truly passionate & caring man!
BTW — go to the bottom of the reviews and click on the (9 filtered reviews).

I bought a Groupon for a massage a few months back and finally booked an appointment (they had a long wait list). I was having some pretty bad lower back pain that went down to my ankle. My masseuse gave a great massage that helped stretch out the painful areas and release tension on my lower back. Although it was a little painful at times, I expected it. The pain has since gone down quite a bit and I left satisfied with my visit. They were all very helpful and professional.

This place is a joke. Their hours are horrible and the memberships are a scam. When I went in for the my first massage of the month. they insisted I only had 2 left. Now after speaking with them 2 months later, they said my massages couldn’t «roll over» after 2 months so I was out 70 bucks. Untrained staff, and horrible customer service. Try hand & stone massage.

Im very impressed with the work I have gotten with Dr. Jeff.
Nucca knowledge and Pro Adjuster work is the base and this stuff seems to have mixed well with massage and stretching.

I have been a patient since 2003. The first time I went I was skeptical about chiropractors but I had been dealing with gastrointestinal issues and nothing was helping, so I decided to give it a try. Within 2 visits I felt a difference and I have been going to Dr. Jeff since.
He helped me throughout my pregnancies and I never had any back pain (an I made huge bellies) and now he even takes care of my kids.
I have taken advantage of the massage services as well and I got to say I really like them and they are very affordable!!!
I will definitley give Woolston Wellness Center a 5 star!!!

The only thing I have to say is «AMAZING». Aubrey really knows what she is doing! It is rare to find a true therapist who works to understand what is bothering and takes the time to explain how to fix it. I highly recommend trying her out for yourself, you won’t be disappointed!