Visionworks

I was treated so rudely here, by Dr. Lehman during my exam and a male employee whose name I didn’t get, who I asked to adjust my glasses as long as I was there.
During my eye exam, I couldn’t get two words in without being immediately interrupted by the doctor, who also repeatedly asked me if I have any questions «because all this information must be confusing.» It really isn’t, and that is terribly condescending. I’ve been nearsighted for 20 years, I get exams every year, and I understand what’s going on at this point. He actually explained to me at length what nearsightedness is and how I can tell if I am, among a whole host of other lessons in Things I Already Know, Because I Have Had My Eyes For a While. At some point I just stopped responding and let him talk until he got tired, since he obviously just wanted someone to lecture for a bit. I just needed an eye exam and a prescription, not a series of condescending lessons, including why I shouldn’t sleep in my contacts (I don’t — but he didn’t ask so he wouldn’t know). He said again at the end that he didn’t mean to overwhelm or confuse me, asked if I had any questions and finally took a breath long enough for me to reply «nope» and get the heck out of there.
The employee adjusting my glasses made sure I knew how low quality they are, and repeated it several times even though I replied, «I know they are not nice. I don’t make a lot of money.» I finally left with my glasses unadjusted — he seemed to believe he was incapable of adjusting my basic plastic glasses, which I’ve had adjusted twice without complaint or lecture at much nicer places.
I could not believe the way they spoke to me, and because of it, I did not buy contacts or glasses with them. I’ll take my business elsewhere, and I’m extra sorry that my usual optician was booked up during my time in Scottsdale, so I was stuck with this place.
There is one employee who was particularly confident, competent, kind, and professional. I think her name was Sarah, she was quite young and had blonde hair.

I went to see the eye doctor here to get fitted for contact lenses. The receptionist guy at the front desk of the optometrist, was very unprofessional, and I saw him digging at the bottom of his shoe then after handling everything without washing his hands. I did not want this guy checking me in or giving me a eye exam at all! It was a sure sign for me to walk out the door. So I did.

First time I came, doc was about 15 min late due to traffic… Second time for a follow up, no one even acknowledged me for 10 minutes. No one was behind the optometrist desk and the sales people didn’t offer to help or go back to get anyone who could help. I finally talk to the receptionist and she informs me the doc is with a patient… At the same time as my appointment?
At my second appt I had a different doctor who had probably never even heard the phrase «bedside manner.» He was extremely rude and unprofessional, talking badly about the doctor I saw the first time because my stigmatism wasn’t properly addressed. It’s true though, I couldn’t see anything out of the new trial contacts they provided with my new prescription…
I have serious doubts about this place being able to provide quality service and would not recommend to anyone. Ever.

I have been here for 40 minutes and still waiting to be seen while the employees are just chatting away up front. I guess they only have one doctor? Probably will not come back again.

Really bad experience here, still not addressed. Either the company has a policy if adding expensive, unwanted, extras or they encourage their salespeople to do it while they turn their head.
Have spoke with General Mgr and corporate. They’re NOT denying it but, so far, nothing. Next up, area supervisor, regional director, tv stations that advocate for consumer.
Guys, I’m not buying a used car, just some eyeglasses.
⁷⁄₂₉. Received a call this morning from one of the best local consumer reporters promising a looksie and some mystery shopping of this chain. Only problem, they are 2 – 4 months out. I can wait.
In the meantime, I am working on getting a commission schedule. If you can help with that, please let me know. Ty.

I went to Visionworks last year to get my prescription so I could get contacts and possibly some glasses. After calling for my appointment the front desk was very rude and seemed like they wanted to rush me off the phone.
Yesterday, I went in to get my prescription so I could order some glasses online and when I got home they didn’t fill out the prescription fully so I couldn’t order them. After calling today, the lady who answered the phone was extremely rude and said I needed an appointment to come and get the rest done. After asking if I could schedule an appointment, she said, NO. That’s it. When I asked why? She said the front desk people needed to handle that… I thought to myself, what do you do there and why did you answer the phone?
If you need a prescription or any eye wear needs, definitely avoid this place and save your time and money.

I do not recommend seeing Dr. Chiles at this location. She was rude abrupt when my husband and I walked in to make an appointment. I would think a doctor would welcome a new customer not scare them off???
Monica the receptionist-​however was pleasant and informative. Unfortunately, the dr. scared us away from Visonworks.