Urgent Care Extra

Waiting iover 45 minutes is annoying, only 1 provider, however once I was called super fast and efficient

Went in with a respiratory infection that just wouldn’t go away. I have asthma and it had gotten so bad that my asthma inhaler wasn’t even helping me be able to get a full breath of air. The wait wasn’t too long and most of the staff was nice but I was not a fan of the doctor who saw me at all. He completely dismissed everything I had to say and lectured me for ten minutes about how I was using my inhaler wrong. Look, I know you’re probably tired of people coming in with chest colds this season but it takes a lot for me to go to the doctor and if I say something is wrong, I’d like to be taken seriously. Still though, I got the medicine I needed and I’m already feeling better so it wasn’t a horrible experience overall, I just would have appreciated a little more compassion.

I usually get pretty good service at this Urgent Care. Even when busy, I’ve never waited over 45 minutes to be seen, and they usually spend the necessary time with you to try to figure out the source of the issue you are there for. I gave this place 3 stars, because when I was there last week I waited longer than usual (and only 1 person was in the waiting room), and the PA only saw me for about 5 minutes and wrote me a prescription for some antibiotics that didn’t work. I was back yesterday, and they actually spent the time needed (taking X-​Rays) to really figure out what was going on (what I’m used to with them), and they usually have medicine stocked so you don’t have to go to the pharmacy (can just buy it there). Overall I’m much happier with this Urgent care than others, so I’ll drive a little farther to go if I need to get in somewhere last minute.

Went in with stomach issues. I have insurance, but it apparently doesn’t cover urgent care (I didn’t know this at the time). Doctor ran some tests, he was great, staff was great. It only took me about an hour total. My reason for two stars: A nurse called me a few days later, VERY concerned with the results of one of my tests. Said I needed to come in right away. Of course I was worried, so I came in shortly thereafter. The doctor said it was’t an urgent issue, the nurse shouldn’t have sounded alarm bells, and I could have waited to see my PCP (it takes a few months to get an appointment with him). Doctor runs another test anyway. Long story short, I felt deceived because I was VERY upfront about my concern for my insurance not covering these expenses. Nurse sounded alarm bells and made me fearful of not seeing a doctor right away. The doctor ran additional tests even though he said I could’ve waited to see my PCP (where I know the tests would’ve been covered by insurance). Thanks for the extra hundreds of dollars of medical bills.

Just went in with a horrible ear infection. The friendliest, kind staff what’s more than accommodating. I was referred by a coworker we work in the area great way to handle a problem without having to make a doctor appointment. No problems with my insurance plus they had great prescription rates. I was in and out of there in less than an hour. Hopefully I won’t be back but if I do I know I will get great service.

Brought my father and waited for over 1 hrs in the waiting room, then over 3 hrs in the back for the doctor to arrive. When complained office manger said that doctor is new and not familiar with the process… The worst urgent room experience ever.
Not a place for people that value their time.

If I had an option for zero stars that is what I would give. I arrived at 8:20pm and at 10pm inquired as to how much time additional time I would need to wait to be seen and it was at that time that a nurse came out to let all of us know in the waiting room know that there would be an additional one to two hour wait. We all agreed in the waiting room that if they had only let us know that they were so busy that we would have gone else where. I admit I was annoyed and asked the nurse additional questions as to how much longer it would take to be seen. She was very rude and to prove her point I was the last patient to be seen even though I arrived prior to a few other patients. I will NEVER come here again!!!

Horrible! Do not take kids there! They have no clue how to deal with kids. Doctors have 0 bed side manner and the entire staff are unfriendly. They must make money off of tests because they just start running all these tests for things that dont make sense… without even asking if you agree. It seems like a place more interested in making money than treating patients. They even told me they dont have the flu rapid response test because they cant bill for it.

Had a deep knife cut on a finger. The Physician Assistant, Chantelle, and Medical Tech, Mark, were personable, competent, efficient and caring… had a couple of stitches that were expertly applied and a tetanus shot.
The receptionist was new and not up to speed which took far longer than its should. She tried hard but was clearly learning. Otherwise a 5

Just moved from CA and developed a sinus infection after having the flu. Came here since I have no doctor in the area yet, and had an excellent experience. From the incredible receptionist, to the nurse practitioner who took my vitals and finally to Joy the PA who tended to me. They all were so sympathetic yet professional, listened and addressed all my concerns and needs. I had another assistant administer a shot and he made sure I was okay afterwards and monitored for any reaction. I am so glad I went here for help. They are amazing and I will not hesitate returning here when the need arises. Not any time soon, I hope! :) PS — I waited maybe 5 – 10 mins. max! I was the only one when I arrived. WOW! Love it! Thank you Urgent Care Extra Staff!

This place is not so great. The nurse practitioner spent no more than one minute with me and prescribed something that didn’t even work and I ended up gong to ENT a month later for the same issue that had turned into a chronic issue. They’re also trying to sell some kinda weight loss program that is not covered by the insurance.

Went in because I saw the office had some pretty nice reviews and it’s close to my house. I was having breathing problems that were causing me back pain. I don’t have insurance because I’m a bartender so the visit was $ 125. After asking just a few questions the doctor told me it was a muscle spasm, acted as though she undeniably felt it, prescribed me muscle relaxers & sent me on my way.
I left unsure of her diagnosis and did what she told me to do, as the day passed, it only got worse. Meds did absolutely nothing. The next morning the pain shifted to the front, it was unbearable and I had even more trouble breathing. I called in and the front desk girl said I’d have to pay another evaluation fee of $ 125, even though it’s the same issue I was there for less than 24 hours ago?
I asked to speak with a doctor or nurse and she put the nurse on the phone, he said there was nothing they could do about the fee and I’d have to pay for the X-​ray as well which I expected. I went in and he sat on top of the desk while I stood in the lobby, asked me where the pain was and without even listening to my lungs or considering the X-​ray he said «You need to go get a CT.» Wouldn’t you do the X-​ray before the CT? Plus, I DONT HAVE INSURANCE which is why I was there in the first place.
I ended up going to the emergency room and had a real doctor who actually gave a sh*t help me out, which I should’ve done in the first place. Highly unsatisfied with this office, will not return, ever.

Glad they have X-​ray machines. Weak that they only look at the pictures and not the patient.

I am very satisfied with the level of care I received. The PA-​C was professional, warm, and thorough. The nurse was efficient. The receptionist was the only drawback. She was neither friendly nor helpful. Not unpleasant, just not warm and not in any hurry. She never communicated other than saying Good Morning in a monotone voice. I really liked the convenience of the in-​house pharmacy. Overall, a positive experience and I would visit them again.

This place is our hidden gem. As a working professional couple with two kids and very busy schedules it’s nice to have a place that is near our house that is very good with customer service getting is in last minute working around our schedule instead of having to wait for the next available appointment at primary care physician.

Traveling thru visiting family and got super sick. Staff was awesome and took care of my quickly. I was able to get all my scripts there which was super convenient. Hate being sick but love the superior service I received just now!

I was seen here on a Saturday afternoon. The visit was quick, I was in and out the door in under an hour. the doctor who I saw was absolutely amazing, understanding and and attentive!
I’ll definitely be using only this urgent care in the future.

They took my insurance and kindly agreed to bill for copay. The dr was fast, friendly and to the point. He valued my opinion in my care. We discussed meds and work. Even offered to fill meds in office, although my insurance is a bit better deal. I will be back for medical needs!

It’s 8:45 pm on a Friday night and my daughter who’s never had an asthma attack — ever — suddenly can’t breathe. Urgent care is open for another 15 minutes so we rushed out our door and into theirs within 5 minutes.
Once we found the place, I was surprised by how nicely decorated it was. Clean and cheerful. Seemed more like a physicians private practice office than a late night urgent care — it is for this reason I am giving it a star.
I know we walked in at the last minute and I get that they want to go home but I have a little girl that can’t breathe!!! They are dead silent — hand me paperwork and honestly didn’t say a word. The girl that called us back and took her vitals — equally rude. They both acted so put out. The doctor was very nice — a woman — very sweet to my daughter. This is why they get the second star. She had the breathing treatment and we are on our way in a few minutes. I won’t come back — I’d probably go to the ER if I had to choose between the two.