True Results of Phoenix Weight Loss Center

Hmm where to start. Ok, so I make an appointment with TR to find out more about their weight loss surgeries. Let’s just say, that was he most difficult process ever. Apparently they have a call center or main office that takes all of the appointments for every single office, and trying to talk to a specific office directly was nearly impossible.
Anyways, I show up for my appt on time and fill out the paperwork. Finish and wait about 15 minutes until I’m called back to an awkward room with a table, couple chairs and a tv and the receptionist tells me to fill out more paperwork while paying attention to an informational video to help me choose a surgery. After the video and a 10 minute wait a lady finally comes in and asks if I had made a decision on which surgery I was wanting. Not knowing hardly anything about them, I told her I needed to know more about them but that I thought the sleeve was more fitting to my situation. Since those words left my mouth, they put me down for the sleeve and would only answer questions for that specific surgery, which really irritated me. After that, they were having issues with my insurance (it wasn’t showing up, even though it was active) so they couldn’t give me any numbers on what the costs would be. So at this point they tell me what «usually» happens with insurance and that If I agree to have my vital checked, it would count as my «first trip» for insurance purposes. I checked if I would be charged for this up front and the ambassador or whatever her title was flat out told me absolutely not. So I went for it. Everything went good, they got everything they needed and then told me they would call me with numbers. 2 weeks later… Still no phone call. BUT they sure as hell billed my insurance $ 500 under a doctors name I never heard or met before.
Long story (not really) short, stay away from this scam. They all have greedy money signs in their eyes and once they can’t get it or do get it, you’re no longer important.

The staff is extremely knowledgeable and very friendly. I never once felt uncomfortable. Thank you for making it a great experience.

Sorry for the long post but I’m going to talk about my whole experience with this place just so everyone is clear on the experiences I have had here. One of the downfalls is that its way up in North Scottsdale and I live in South East Chandler, so the drive is horrendous, especially during rush hour traffic which seems to be the only time they have open appointments, don’t blame others who don’t want to make appointments at that time. Not to mention they seem to be booked up with appointments almost 2 months in advance now which is also very frustrating but I guess it could be good for them since they’re getting business. Had issues with their billing department. They billed my insurance for two surgeries which ended up costing $ 32,000 total. Not sure why they billed the insurance twice. The staff is awesome, except for one person. She doesn’t know what the hell she’s doing and should not be working there by any means. The first time I had this woman, she filled my band and then decided to RIP the hooked needle out of my stomach, causing horrible burning feeling. I am not a crier unless I am in major pain and I have to say that I cried for a good 10 minutes because it hurt so badly. Maria, is the best though! She hits my port every time I get a fill. The other gal misses every time and has to go get Maria to do her job. Last time I went, I was stuck with a needle four because she didn’t know where my port was located and then she over filled my band to the point where I had massive heartburn every day and couldn’t eat solid food at all. I just went today and this time when I went I had to get fluid removed. I asked for Maria but was denied my request and got stuck with the person I don’t like. She stuck me three times this round and still couldn’t do it so she went got Maria. Low and behold, Maria was in and out with a needle in a matter of seconds which is why I love her so much! Then I get home and find I’m bleeding out of my bandage. Every time I go, it is a hit or miss on who I get as a nurse but I would definitely recommend Maria every time you go. I wouldn’t really recommend this place, I’m sure there’s better out there. The only reason I am still going is because of Maria and the only reason why I gave this place 2 stars instead of 1.

I had my procedure through True Results of Phoenix in Scottsdale on March 1^st, 2013, I have lost a total of 123lbs. I am amazed at the process and staff at True Results. They are amazing!!! I have went on to becoming a Forward Circle Associate with them to share my story and help others feel amazing like me with the help of True Results.

Everyone is very professional and competent, but I have not lost any weight. The surgery went well, and the coaching that the health workers provide is great, but delivered in a hurry to get patients in and out as quickly as possible. Regardless of what True Results sells you, the weight loss will still be up to the individual. The lap band makes you eat smaller amounts and much more slowly, but you can make up for this with greater frequency!