The Home Depot

Rug Doctor 4 hour rental is advertised as $ 20. They no longer use the paper rental book instead they have it all online. Instead of being handed a contract with black ink on white paper for you to read, they are now using a statement on the charge machine screen (yes, the ones that washed out and blinking) that they describe as «a formality» «Says you wont break it and that you’ll return it». Right. Wait till you bring it back.
They bury an additional $ 2 charge that they now describe as a fee to offset repairs whether you broke it or not. So, essentially the cost is 10% higher than the sign which constitutes fraud. Please, just tell me what it is and don’t bury an added 10% margin in fine print I cant read.
I know its only $ 2 but its essentially not disclosed and they lie about it. Really bad form Home Depot ! Just call it $ 22 and grow up. Now that Bissell is renting machnes in Lowes (and not hiding fees) t

Don’t show up at 7:56 on Sunday. The store closes at 8. You’ll be turned away. Not the place to go if you’re looking for «helpful» hardware professionals.

I got the cutest key made and the person who made it didn’t seem very sure on what he was doing. Got to my place and and key failed to work both of them. Overal the place is nice but they need a better key maker due to the fact every time I get one made it never works and I always have to go back.

Great customer service!
I was looking for a chandelier fixture for my house and Lee helped us our right away. He also set us up with someone to come install it!
I was later helped by another gentlemen to find a couple storage racks immediately.
Great place and wonderful customer service. Very pleased.

First time I’ve ever experienced bad service in any Home Depot in 20 years. The initial guy who asked to help me was nice, but then he passed me to their «electrical expert.» I met up with him and told him I was told to talk to him. The guy looked at me like I had just interrupted him from saving someone’s life. Then, when I asked him for help with small fans to exhaust heat from a box with electronics in it, he made it very obvious that I was wasting his time. «I don’t have anything for you. You need to check somewhere else!»

Update! Went back to the store to complain and the manager sat with us as we explained the situation. He took notes and wrote our information down. We weren’t expecting anything but he told us to expect a gift card in the mail. We were really appreciative that he listened to us and we’re very happy that he wanted to make things right. Well guess what? It’s two months later and no gift card! Never. Shopping. Here. Again.

It looks like I reviewed Home Depot about 4 years ago so it’s time for an update. I used to blindly buy stuff here without thinking of comparison shopping but not anymore.
I called up Home Depot and talked to this guy about a water heater. This guy knew his stuff and really solidified my feeling about Home Depot. Everything turned south when I talked to the Home Depot contractor to install the water heater. I got a quote for $ 987.84 (labor and materials) whereas the contractor that I used charged me $ 649 for a comparable if not better water heater. And before we fall down that rabbit hole where it could be argued that the contractor that I used was a small fly by night type, no way. It’s a reputable Arizona company in which I will review separately at a later date. Since the water heater cost $ 357 at Home Depot and of course there are other miscellaneous expenses such as new water connection hoses and permits. So let’s just round the cost to $ 425 for parts. They basically quoted me a labor charge of about $ 563 dollars for one hour of work. Really excessive in my book. They’re probably paying their installer about $ 20 per hour.
I understand people need to be paid for their time and turn a profit. But I think Home Depot was earning a decent amount on the water heater, maybe even getting a referral fee from the contractor. If Home Depot was really an advocate for it’s customers, they should do a much better job of choosing contractors for it’s customers. So basically Home Depot also lost the sale on the water heater as well.
So I basically dropped theses guys down from 4 stars to 3 stars. They are convenient for other types of items I buy but I definitely will do my own shopping for contractors.

Worst online/​store shopping experience ever.
Inventory counts were wrong, Nichole at the Hayden Scottsdale AZ store was condescending and dismissive when I asked about the incomplete order but full price receipt. Took 2 more trips to 2 more stores and a manager 15 minutes to get it straightened out.
Won’t do that again.

Came in tonight and approached a male rep and said «It’s very cold in my room…,» and before I could finish my sentence, he laughed and replied «And what would you like me to do about that?» I haha-​ed along and asked if there was something at HD that I could insulate the windows and doors with, to keep the coldness out, and I mentioned that a friend had told me about window treatments (plastic sheets)** that she and her husband had bought and used about fifteen years ago where they used a blow dryer to apply them. He said that there’s really nothing to do except to install double-​pane glass, and perhaps to use thermal strips to weatherproof doors and added that the treatments my friend told me about sounded «like an old wives’ tale…» I thanked him for his help and moved on. I looked around the windows and doors dept. to see if I could spot those thermal sheets, but didn’t find any.
**My friend texted a screenshot of a flyer advertising said thermal insulation sheets from Ace Hardware. Will try to look for them tomorrow.

Aweful customer service, I had to bug Joan just to take my check at self checkout. Not attentive at all.

Johnaton Morano helped me fix my wheelchair arm that was needing nuts and bolts he installed them for me right there, this is the type of employee im glad H.D. is hiring good job! and thanx again Johnathon.

It always seems like they are understaffed at the registers. Today was the topper, when they had a person that said «I am totally new here» handling the self check out lanes and all the other lanes (except contractor lane) were closed. It was a mess, but typical of what I have come to expect from this location.
I usually go to the Shea and 101 store even though this one is closer to my house. I have had other issues here and probably average a 75% disappointment when it comes to service issues. Funny though, each time I start to forget my last experience I get reminded of why I dislike it so much by yet another bad experience.

Lots of product to chose from, too bad the manager on duty took 15 to come to the register to authorize a return.

What can you say it is Home Depot. Just awesome for any home improvement projects. You cannot beat the price availability and selection at the store.

Time for a review update. Since we moved here a few years ago, this Home Depot location has been our ‘go to’ store. The employees here are very helpful and willing to take the time to help us find what we need.
From making keys to buying air filters on a regular basis, we are able to take care of our home improvement needs here. They’ve consistently delivered good service and should be recognized for it. We’ll keep coming back.
Return Factor — 90%

Great layout with friendly & helpful employees!!!

Very nice home depot, even for Chandler. This is loads better than the only one I have available on Thomas and 40^th Street, so I make do with what I got. I came in for gardening supplies and found all sorts of shovels and picks for 88 cents, which was a screaming deal. Got a hose for $ 5.00, and some weed killler, and called it a day. Quick service, got offered help out even though they were busy, and I would definitely come back.

Friendly staff and never have waited in a line!

I had to make a few extra keys for work and this was the closet place. It was a little difficult trying to get into the parking lot, but there was plenty of parking. The greeter was friendly and directed me to where I needed to go to get some keys made. At the kiosk, an employee (elderly man) was closing up a box and ignoring me, so I politely waited to catch his attention as another employee (elderly woman) watched me from the self-​checkout lanes. A few minutes had passed and another customer stood in line behind me waiting for keys to be made. Finally, another employee (another elderly gentleman) appeared and was able to help me. The first employee seemed to be upset another employee came to help me, but I really was in a hurry and grateful for any help I could get. As I waited for my keys to be made, I looked around the store and I realized all the employees were 70+. There is nothing wrong with that, as anyone can be helpful and give good customer service. However, as I said earlier, I was in a hurry and it took over 20 minutes to get a few keys made on a Thursday at 11:30am. I probably won’t be back, but it’s good to know where a Home Depot is close to work.

We’re in this Home Depot at least once a week!
Actually, it seemed as if we were in here two or three times a week for Christmas items and to compare prices of stoves (and microwaves). Ours died just after Thanksgiving. Other stops along our magical mystery journey were, Lowe’s near In ‘n Out, Sears Appliance on Northsight and Best Buy.
Propane refills, Christmas trees, pool chemicals, water filters for the refrigerator, plants for the yard and a 240 watt three prong electrical plug and plate, are just some our recent purchases.
Oh, and along the way we continued to browse for stoves and ovens. It seems to never end.
Er, enjoy!