Terminix

Completely frustrated. I made an appointment a month in advance since I live in Cali and get service in AZ. I also called yesterday and have an email confirming appt for today. I wait 2.5 hours for someone to show up and then call and told., I’m sorry your appt is this Saturday. Funny not what they confirmed yesterday nor the email. Now waiting for my third person and as told sorry, we don’t make same day appointments. Waiting 5 minutes now… Extremely dissatisfied.
Now, after waiting 8 minutes on hold for a manager told no manager answering phones… Really???

I would have selected «no stars» if that was an option — stay away from this company! I pay a yearly fee for termite coverage and the one time I need them to come out and treat a wall, I cannot get it scheduled. I have now been working with them for over a week. There’s a lot of confusion with the call center and numerous hold times — 45 minutes sometimes and they never come back — ever. The call center controls nothing and all they can do is transfer the call to more hold time. The Manager out of the Scottsdale office was scheduled to come today to treat a wall in my laundry room — time off of work to wait and I had to move the washer and dryer out of the way. No show — no excuse or reason, no phone call, text, or even an email. Nothing! I will NOT renew with this company. It has been beyond frustrating, has taken up hours of my time and I STILL do not have my wall treated. They do have my yearly fees though.

Update: Manager called me yesterday and it seems the call center scheduled me with a tech who was on vacation!!! He called and provided me his e mail address as well as cell # and assured me my service will be done next week «if he has to do it himself!» He also credited me my annual fee. A good response to a horrid situation!

I call them to get rid of roof rats…2 months later and more than $ 1000…the rats are still there. No return calls. This company and their warranties are worthless. Try someone else.

We have had Terminix for 10 years and pay all the money. No issues w/​bugs or Joel who is our service guy, he’s great but their customer service is TERRIBLE! They missed a scheduled appointment this morning, which I stayed home from work to accommodate; I am on my 5^th call where I have been on hold for 15 minutes each time, even after asking for a manager, I’ve been disconnected and I am currently on hold again for a manager. WTH? Pull it together Terminix.

My husband and I have been a Terminix customer for over 18 years. We have 2 homes one in Georgia, one in Phoenix. Both homes are covered in regards to pest control by Terminix. We get the annual termite inspection as required per our contract.
We received a card in the mail indicating «It’s time for your annual Terminix Termite Inspection». On the opposite side of the card identifies the appointment date and the time to expect a technician.
The inspection was scheduled for 10÷8÷14 between 4:00 — 6:00 PM PST. We waited until 6:00 PM PST no one showed up. We left thinking that we would miss the technician however would get a card indicating «we missed you» no such luck.
I called 888.209.2557 (customer service) and was on hold for a total of 23 minutes and 13 seconds. Once I finally spoke to a representative she continued to apologize for the long hold and proceeded to reschedule the inspection.
The inspection was rescheduled for the next day 10÷9÷14 between 10:00 AM — 12:00 PM PST. It is currently 3:40 PM PST. No one showed. Therefore I went online and registered my customer number to set up an online acct with the thought I would be able to see my appointment. Nothing.
I called 480.596.4360 which is the number to the Scottsdale branch. I was on hold for approx 10 minutes. I spoke with Jennifer and explained my frustration and asked what happened to the technician? She indicated that the technician went to the house in Georgia. Huh???
Jennifer indicated that she would have the branch manager Tom Martin call me within the next 30 minutes.
Believe it or not Tom Martin called within 10 minutes and promised to have a technician by today between 5:00 — 6:00 PM PST.
This is very poor customer service. We are extremely dis-​satisfied with the support we have received after all these years. There was nothing offered for the inconvenience… I am sure if you miss a payment you will be dropped faster than customer service would answer your call. I will never never never recommend Terminix on behalf of their customer service.

Thank you to Justin Martinez for the prompt service. It would have been 5 stars but the cleanup crew left lots of dust in back

I had a problem w mice so I called terminix (a name I recognized from TV).
Here’s what happened:
Called customer service (central location that books out to branches) and setup an appointment. Scheduled next day for a technician to show up during a several hour period (think cable guy business model). Took the morning off work… Waited… Waited… Waited. No one ever showed. Called customer service (on hold for 20 min while they called the branch … Told me I cannot contact the branch myself because they are «forbidden from giving out employee phone numbers»… Whatever that means) customer service then told me that the branch manager would be calling me shortly to get someone out. Proceeded to sit at my house for the rest of the day and never heard from the manager (Mitch?) who was supposed to call. Whole day wasted, never saw or heard back from anyone.
Called CS back and they told me someone would reach out in the next 24 – 48 hrs… No thanks.
Couldn’t tell you how they actually do when it comes to exterminating BUT I can tell you if you’re looking for the «we don’t care AT ALL» about your business, business model — this is your place!

When I was brand new to the homeowners’ world, I got a termite treatment done by Terminix because I had no other knowledge of what else was out there and I was terrified at the fact that I had termites so I just went along with it instead of doing my research. Big mistake, they slapped me with a $ 1500 treatment fee and still tried to push their extra warranties on me, on top of the nonstop calls to sell me more crap. Years later I am about to sell the home and want to have the home treated since I’ve seen some little buggers flying around. The other places I’ve had come out and inspect offered a MUCH lower priced and better deal, and weren’t pushy or annoying. Save yourself the frustration and annoyance and don’t use their services.