Teavana

Wow. Who knew tea was so great? Peter made us the most amazing tea and we loved it! Definitely stop by for the tasty tea.

Don’t know why this gets bad reviews! Tea is GREAT and yes it’s a little more pricey, but it is the GOOD STUFF. Nicole is always helpful and friendly, and genuinely makes the right recommendations. Love it!

I love coming to Teavana for great teas and accessories. The store is always clean, well organized and stocked with the latest teas and accessories. The salespeople are pleasant and very knowledgeable of the merchandise. They will try hard to upsale, so man your purse!
It seems that Teavana have something new each week, whether it’s a new tea or brewer. And the samples gets me every time!
Spend $ 50 and receive a FREE drink! Plus, if you purchase so many ounces of tea, you get 10% off. Nice deal considering I drink a cup (or three) of tea a day. I take home a new flavored herbal, black, and green tea each visit. I mix and match the teas to get more of a variety and not subject myself to the same thing each day. :-)

This Teavana is great! They remember my name and are always happy to suggest new teas, they will happily brew a cup and have some convo. Very knowledgable staff as well.

I really don’t know why this teavana has low ratings – it seems like people think it’s too expensive? Tea is expensive, that’s a fact. Either buy the good stuff (from places like Teavana) or buy the cheap stuff from the grocery store and don’t complain.
I love Teavana because of the free tea samples, the end of the year sale, the ability to buy a cup or bulk tea, and the fact that you can use your starbucks rewards!
This Teavana is always filled with friendly staff and is so conveniently in the middle of kierland! I really can’t complain about any aspect of it! LOVE it!

I’m usually not a huge fan of Teavana, but as an avid tea drinker (and being fairly «stuck» in Kierland) this was my one and only choice for a weekend trip… Wow, I was blown away — mostly by the service. The staff that was working, during the 3 trips in I made there, were all so friendly, super helpful, funny and warm. They suggested different blends I could do by mixing teas (something I do at home often). They went above and beyond to make sure I got the perfect tea for the time of day and circumstance: Morning wake up, evening pick-​me up, hung over detox-​me-​up! They also had 4 or 5 different teas brewed in the store to try while I waited for my tea to be expertly made and when they handed me my tea it was always double cupped, told me exactly how many minutes to wait before taking the tea bag out, and even let me know that if I brought the bag back (promotion for the holidays) I could receive a free tea! WOW! This Teavana has changed my opinion of the entire chain… not an easy feat!
Pinky’s up!

Great tea, ridiculous prices and the most blatant attempt at «up selling» you will ever come across. You will be asked if you have tins at home «ready to receive» your tea, if you have enough rock sugar, etcetera.

The reason why I have a problem with Teavana is because of the lack of customer service as well as lack of acknowledging their faults. They oversold on Tins during their sale this past December, with that my online order was not completed to its entirety. I was never made aware that my order could not be completed due to overselling (a flaw in their system). I had to contact them because my order actually was confirmed via email that it was all going to be shipped but on «my account» on their website said it was on «back order» so that is why I had to contact them. Back order to me means the product is delayed, so when I asked about a shopping date — That is when I find out that it is actually not getting shipped and oopsy «sorry for the inconvenience». So I said I bought 7 Tins to fill my 7 new teas that I purchased. That is when the truth comes out, Teavana said they ship the teas in an airtight bag and the tea will stay good for 6 mo. No need to buy Tins when they try to add them on to your purchase in the stores!

Going to Teavana was one of the worst retail experiences of my life. The sales staff are incredibly rude and pushy. I had to ARGUE with them because I didn’t want to buy a $ 10 tin to store my tea in. Another tactic they use is to weigh out too much tea, forcing customers to buy more than they asked for. The tea is also overpriced. If you want high quality tea, you can find it online for much cheaper. I am never going back.

The upside: Really impressive and well-​blended tea, bursting with flavor. Beautiful teapots and accessories. Technically awesome and sleek-​looking brewing products. Great fresh– brewed samples of several blends of teas.
The downside: Nice tea is really expensive — like $ 12 for 2oz on average. They say you can re-​brew 3 – 6 times, depending on the type but filling a canister can cost like $ 70. Extremely pushy staff. They’re always trying to sell you fancy brewing equipment, weighing a little more tea than you asked for (at $ 6/​oz, that’s a big difference), and just generally acting insistent beyond the norm.
We have a few favorite teas but stopping in to stock up can be a hassle.

I was so glad to see it was in Fashion Square because I was tired of walking around there. I stopped to get a sample of their tea and I was hooked. I think I hung around quite a bit to drink as much Free tea that I could. I had a group of kids with me though and they were following in suit. I asked questions about the tea and what to put it in. They gave me a lot of information. I informed them I was going to order tea online when I got back home so they were pushy on me and I didn’t want to stay in the store to long because there were a lot of breakables in there. Over all it was cool in a nice petite setting.

Well, it’s worse than I thought. One of the teas ended up being over $ 100 a pound! And even though I immediately returned everything, the money has not shown back up on our credit card account. The charge is there; the return is not. What a lousy way to do business.

The employees here are absolutely crazy and overly pushy. No matter how good the tea is (and it’s amazing), I will never go here again.

I wanted to get a small bag or two of loose leaf herbal tea to add to my mom’s mother’s day gift (a teapot.) I had walked by Teavana in the past, and figured that I would go inside for once! I glanced at the Unilocal entry on my phone, saw the low star rating, and figured that everybody was probably complaining about the prices. I know that loose specialty teas are expensive, and that for the uninitiated, those prices can be shocking and off-​putting.
I walked up to the store and was greeted before I even entered. I told the employee my mission, sampled a few teas, and then made my selection. I was then treated to the most high pressure sales pitch I’ve encountered in a long time. It was what my husband and I always call «upsell hell.» It turned out my selected tea (from samples) was actually two teas, so I had to buy both to get the flavor I wanted. I then had to say no to a sampler pack, a thermometer, three types of specialty tins, a gift pack, a timer, tea to go, and more. When I finally convinced the lady that I just wanted a small bag containing 2oz of each of the teas I had selected, she filled each bag with nearly 3oz and rang me up before I noticed. I was in such a hurry I just paid and left, but I regret not making her take tea out until it actually weighed 2oz.
The teas do smell wonderful, and I think my mom will be happy with them, but they’ve lost me as a customer. I hope the extra $ 8 they made by going over weight on my teas was worth it.

Where to begin?
I came here yesterday to purchase a cup of tea, but what I encountered was a high pressured sales experience!
Recently I noticed that Starbucks bought Teavana and I decide to give it a try. Teavana is located across the street from my office in Kierland. I went inside and asked about their Rooibos or other white teas. It was too late in the day for a Oolong and I wanted something light.
When we lived in Seattle, I use to enjoy stopping at Peet’s Coffee & Teas in Fremont.
Their selection was outstanding and I had high hopes for Teavana.
I vaguely remember hearing stories of the hard sell employed here. Sadly, they were all true.
I came in and asked if they sold hot tea, or were they strictly a bulk outlet. No, I was told they did both. Great! I asked if they carried any Rooibos, or other white teas and I was shown some strong black teas and Oolongs. «Danger Will Robinson», I thought. I corrected the salesperson and said I wanted something lighter, that didn’t have as much caffeine.
Well, this went on for a while, but I finally purchased a Grande size cup of one of their teas for $ 5.45. It took ten minutes, after several false started. As I was leaving, I tasted a samplers outside and decided to get some tea for home. The tea I like, Samurai Chai Maté wasn’t sold in a bag and I was informed that I needed to purchase one of their tins for $ 7.00! Hmm, okay I thought.
I asked for a small amount to take home. They filled the tin and I was told that would be $ 56.00. I said empty half the can and then it was $ 34.00. So I asked how much was it an ounce and was told $ 6.30. In the end, I paid $ 19.53 for 3.1 oz and along with my $ 7.00 tin including taxes it came to $ 27.57.
I’ve skipped the blow by blow dialogue. In sales, these tactics are called the «Assumptive Close». It’s where the salesperson, assumes you want the largest amount, or a fully loaded car, er tea — until they are corrected. It can be exasperating and somewhat annoying.
In the future, I’ll pass and stick to Starbucks. I never thought I would ever say that!

Ahhhmazing teas but pricey and they come with quite the sales spiel to bring home the whole store. The teas are gorgeous and amazing tasting. The flavored teas you can buy from the grocery store don’t even begin to compare. The flavors are so nuanced and strong without being bitter or sickly. Sometimes flavored teas make my stomach hurt but I don’t have that problem with Teavana’s. Also they are pretty enough to be displayed and they smell heavenly.
I bought some bulk teas to take home. The earl grey crème smelled intoxicatingly good and is very pretty. The amandine tea smells even better and is also very pretty. If you like the flavor of marzipan, you must get the amandine! I thought the raw teas were really pricey but you can get 4 big pots of tea out of the 2 oz bag (the minimum amount). I got talked into getting a cup of something they were sampling, and my mouth dropped a bit when I found out it was $ 6. Six dollars for a cup of tea to go is pricey but it was one of the best tea I’ve ever had.
The lady who was helping me tried to sell me everything — an airtight tin, special sugar, another strainer, a teapot, etc. What could have been a lovely trip to a special tea store ended up being sort of exhausting and I just wanted to get out of there. Teavana is a wonderful place to get tea for a special occasion or to treat yourself, just be prepared to say a lot of no-​thank-​yous.

The tea is absolutely phenomenal! Wonderful aromas, dried fruits and some amazingly unique flavors like the Java Mate’ and Raspberry Lemon Riot, make Teavana a great place to buy amazing tea.
Great quality tea has a higher price. This is nothing like what you buy in little boxes and steep by the cup. The flavors are bold, smooth and delicious. When you break down the price per drink by the ounces of tea you buy, it is still less than $ 1 a cup and much cheaper than Starbucks with a supremely better quality than Tazo teas.
However, just like others have said, the sales push is incredible. If you have the ability to be firm and know what you do and don’t want and what your budget is, then head on in. Otherwise, a great option is to purchase from their internet site and avoid the high-​pressure sales tactics.

I left with a baaaaad taste in my mouth and it had nothing to do with the tea. The tea itself was very tasty — but because of the sales push, I never want to set foot in that store again.
It was the tea store equivalent of a car dealership. Every step of the way was a battle against the sales pitch. All I wanted to do was buy some tea. Yet, I found myself having to say no repeatedly, deal with the salesperson’s manipulative speech and attitude because I didn’t do what she wanted… it was very unpleasant and annoying. I was so put off by it, that had I not already promised my daughter that we would get the tea, I would have just said «Forget it!» and left.
I see that you can buy online but you know what? I don’t even want to do that now. I don’t want to buy anything from them because that just supports their nasty, manipulative approach.

Yes, the tea is good. Great even.
But as I explained to my husband after trying a sample from a Teavana employee, «Tea is inexpensive, let’s just check it out.» The tea I tried was $ 12 for 2 oz… which I found out after I asked for 4 oz. I changed my order to 2 and the female employee seemed put off. I mentioned I brewed my loose-​leaf tea in my coffee maker and she was appalled, and then tried to sell me every loose-​leaf tea pot in the store. When I said no to one she whipped out another one, all the while my husband was sitting back and laughing.
The sales associate was telling me how to do this, that and the other like I’ve never prepared tea before in my life. Hello! If I’m in a tea store, then I drink tea often.
$ 34 and 4 oz of tea later, I will not be returning.

The tea is good. And that’s what’s important, right?
Well, I would agree if the staff were only vaguely annoying but the fact that they are so infuriatingly, shamelessly out for commission that they have entered my head during the hours I’m supposed to be sleeping is just unacceptable. Walk in and you’re fawned over. For about 3 seconds, until you say you’ll only buy one item, and without the overpriced tin. The tall guy’s face (you know who you are) dropped, he looked at me like I had offended every standard of decency, and then proceeded to take my money. Pah. I’d rather drive to California and hit Chinatown.