Soundwerks

Don werks! His results are amazing! Year after year, visit after visit. If you will consider all the plusses it has to be the least costly of any provider. Cost in dollars, sound advice, honest straight forward answers, alternatives, solutions, service after sales, diversity. The workmanship is second to none be it an economical system or truly exotic. His patience, humility and persistence don’t fade. He doesn’t need or use the coarse insulting advertising. My sound system is musical, security system really good as well as complete. The additional features on both are many. I could mention he offers many other things but will just offer if you drive he can improve the experience, audio, video, safety, security, on land as well as water.

The Manager/​Owner Don was friendly, & Mike the Tech was outstanding. Knew what he was doing, great customer service. I had a few issues, but I was in/​out & they valued my business. I highly suggest this place for anything audio on car, or alarm & other conveniences for your vehicle. Anyone I know that needs audio or issues on their audio I’d steer them to this business in a heartbeat. Very genuine, no wasting time here.

I chose this place because of the amazing reviews an now I am leaving one also. Don was great, I had my parking sensors installed by his workers and they did a great job. I was picky about what was going to be installed on my vehicle so he went and got the product and let me see the sensors and even took me outside to show me where they would be going and everything. He is very thorough and genuinely cares for his customers. I also couldn’t completely hear the beeps when backing up so I brought it back and they adjusted the volume right on the spot and when I still had difficulty they were understanding and moved the speaker mount to a new location. I recommend this company for everything aftermarket related.

This shop and Don are very interested in doing things right. Within the last year they have installed a very quality amplifier & speakers, a back up camera and even repaired an instrument cluster in two cars for me. I will always go to them for any of my car audio or electronics needs. Thanks for making it easy!

Highly recommend this place for any car stereo problems, not only because they do a great job on the work done to your vehicle, but the superior customer service.
Don was able to fix my car aux output, and also gave me a free AUX cable cord, just because. He also offered to drive me to a from work while he was fixing my car, so I didn’t need to walk in the heat or hassle with an alternative ride. And to top it all off, he called me later that day to follow up and make sure everything is working smoothly.
See Don for your radio/​stereo needs!

All I can say is WOW! I recently had the pleasure of having Don install a new JL Audio system in my Lexus and the install exceeded my expectation in every way. Not only was the install amazing but Don was able to squeeze me into his packed schedule so it would be done before I moved out of town.
The overall experience was so awesome I actually took the time to download Unilocal and write my first review. Don listened very carefully to my needs and then created the perfect system for my car based on my budget, desire to keep as much trunk space as possible, while keeping the installation extremely clean.
If you are in the market to upgrade your car stereo system in Phoenix and are looking for the best– you’ve found it! Thanks Don!

Another 5 star review. no surprises there. Man is Don an amazing guy. I have never met anyone as soft spoken and humble as Don, given the kind of work he does. A lot of aftermarket product developers and installers are loud cocky bunch and I have no problem with it but then you meet someone like Don who does an amazing job, works on cars worth more than I can make in a year and still takes the time to talk to you and treats you like his only customer — now that is something else.
Don installed a back up camera after my original one was blocked out by the swing out tire carrier and he did such a good job of it it almost looked like it was a factory install ! He took the trouble of accommodating me in spite of my odd schedule, and finished the work on time. Everything was so clean and well done I have no complains at all. He did not try upsell me anything I did not need, and his rates are very reasonable for the work he does.
Most definitely recommended and possibly will be my go to guy for anything electrical !

Had a custom installation on new Dodge Ram truck. Remote everything … Killer job — works perfect. Don stands behind his work 150%. Thanks. Will be back with my next truck.

These guys are fantastic. I was selling my son’s car and radio did not work. I explained I needed an inexpensive new one because I was selling the car. They called me 20 minutes later and informed me that it was a simple shorted out wire and they could fix the current one for $ 30. Gotta love honest helpful people!

Don has always made it work. He is a miracle man with absolutely great advice.

Was referred to Don at Soundwerks by Jack at Stuttgart Southwest Bodyshop. Wanted to add handsfree to my 2006 Porsche Cayenne. Don quickly assessed my options and suggested the Pioneer 4000NeX with CarPlay. Also added an integrated backup camera.
When I arrived to pick up my car, Don gave me a tutorial and I was on my way. I am very pleased with their work. They did what they said they were going to do. I highly recommend Soundwerks.
Good job Don!
Thanks,
Michael

****UPDATE!!! (Sept 2014) I was unable to go back to Scottsdale for the repair, as it did not fit into my tight schedule. Another Unilocaler messaged me to tell me to «dispute» the charge on my credit card so I did. Don contacted me and, as consistent as he had been, he was pleasant and respectful and eager to resolve the issue even though me and my car were now in the Bay Area. And to his credit, he did everything right… he never got angry, he arranged with Marin Lexus to remove the navigation system again, he arranged for a reputable repairman to travel from Sacramento to Marin to do the repair and he followed-​up with me.
I understand that things can go wrong in every business. I also very much appreciate when a business owner handles those problems fairly and kindly.
FIVE STARS EARNED — WIN :)))))
PREVIOUS REVIEW posted July 2014…
I may update this after tomorrow when I go back there to have them repair the damage they did to my dashboard… but they will certainly need to earn it!
Here’s the story…
Yesterday (July 2014) I called to have them repair the navigation system in my Lexus is350. Don, the owner was courteous and was able to get me in the same day I called.
This place is 30 minutes away from me (and I’m visiting from out of state) so I drove right over and made special arrangements to get a ride since they needed to keep my car for several hours.
When I picked up my car, they charged me $ 525 for labor… ok…but then $ 26.25 for MISC… I have no idea what that was for, plus tax too! I didn’t say anything about the extra charge but when I got in my car I was rather annoyed by them not understanding that you return a car the way you found it. Had to reset the clock, change my radio station from BLARING RAP back to country, turn off the a/​c seat they had on high (I don’t use it), and hunt for my phone charger they took out. Any one or two of those things is no big deal but I believe in a service industry you leave other people’s property at least how you found it!
But here is the REAL issue… they damaged my dashboard with a huge gash and never said a word! I’ll post a picture.
I called them and then turned right around and returned to the store. Don was very pleasant and said this happens all the time… SO BE AWARE. He made arrangements for me to come back on Friday to have it repaired. But he made no other concessions. Now I’m having to take another day out of my five day trip here in Phoenix and pay the gas to drive 30 minutes out of my way and back again in order for them to fix the damage they did to my car!!!
FAIL!!! :(((((((

The CD player in my car was not working and I took it in, expecting to pay many hundreds of dollars. The technician took it in the back, spent a few minutes looking, and said there was nothing the matter with it. It absolutely had not been working when I took it in, but it has been working ever since. They never charged me a dime! Such honesty is rare these days.

I have recently had them put in an alarm in my truck and as expected they did a great job. More importantly I had them install a new stereo in my travel trailer. All they had to work with was a big square hole. They fabricated an oak board complete with a little cubby hole to put your iPod or something in. They did a fantastic job, it looks great, and I will refer them too many of my friends and clients.

I have used Soundwerks in both Phx and in Scottsdale. Both places I have done GREAT jobs on my vehicles! Thanks

Wish I went here first. Don was professional and very technically competent.
After a bad experience with AudioExpress in Scottsdale, I went to Don at SoundWerks. He listened to what my complaints were about my newly installed radio, gave a quick assessment of what he thought was going on, then said that he’d fix it and it wouldn’t be a problem at all.
Turns out, he was right on target and my radio now works not only like a champ, but exceeded my original expectations.
Don is a true professional and he knows his craft.
I’d recommend him to anyone without hesitation and I’ll be going back to him for any car radio installations or problems in the future.

To preface, I own an production company for events– part of our services is large scale sound for concerts. So I like to think I know a thing or two about sound.
I found Soundwerks after a bunch of hours of research, and he had a ton of great reviews, and man do they deserve it. First, when I walked in I did not feel pressured to buy at all. I never felt like I was being up sold. Don was insanely knowledgable and was willing to explain why he thought a certain system would be a good choice. The pricing was pretty competitive and Don was even willing to price match. He explained that he would build the system he recommends as close to my budget, and then show the difference between that and a system that fits in my budget. He took the time to compare the units to me as well.
I took my car in and the entire install took about 2 days (I did a full re-​haul). Don said he would be willing to help arrange for a rides to and from the shop, or I could rent a discounted car at the Enterprise next door. When I got my car back I was blown away. It was super clean sounding, and his team did an impecable job making my car look perfect. They went above and beyond to make things like the subs look perfect, and what would normally cost extra, he threw in for free. Amazing work.
Overall, Don made me feel like a lifetime customer (he remembered me every time I walked into the shop) and was genuinely interested in my life and what I did, not just the money I was spending. Soundwerks has made me a lifetime customer.

I’ve been searching a long time for a shop that I trusted enough to work on my vintage Porsche. From our first meeting I knew Don understood exactly what I wanted done. Based on the swanky rides coming through his shop, my car was small potatoes, but Don treats every customer like gold.
So, I had several original speakers rebuilt, and an iPod adapter put in, and my system sounds fantastic now! I am so pleased. If you’re considering stereo work — go to Soundwerks on Scottsdale, they really care about you being a happy client!

I needed an after market Sirius taken out of my old car and installed on a new vehicle. Don made sure to fit me in quickly and take care of the process. I know it must’ve been a quick and easy job, seeing as how they do custom installs on high end cars and do custom speaker and audio installs. However, just because my job was a «normal» one, doesn’t mean i don’t appreciate how quickly and professionally they took care of me.
the place is small, nestled b/​t Flicka’s and another auto store, but there work, judging by the photos on the wall, is huge. if i ever need to (or have the cash) to get my truck tricked out, i would definitely go back to Soundwerks.

Don and his team were at it again! This time it was another phase of awesomeness on my Cooper! They installed a custom bass unit that looks completely factory. the sound is completely amazing and you would have thought that it came off the line with this system already installed.
Another great job, woohoo!