Scottsdale Horse and Carriage

These folks need to learn the basics of customer service. They canceled the reservation last minute, by text no less, their phone voicemail was full, and they never called the confirm the morning of the reservation as they had committed to doing. No phone call, no apology, and at the last minute. Worst customer experience we’ve ever had for any service. Truly AMAZING.
Completely unprofessional, ruined my celebration for my wife’s birthday, and they don’t even deserve 1 star (lowest rating provided).
To future business owners: There is ONLY 1 Carriage Service in Scottsdale. Someone should start another horse carriage iservice to give the community options, get contracts with local resorts, and provide the community with a top-​notch service.

This company provides excellent service. Their rides are the least expensive I have ever ridden, yet the professionalism and skill is as good as it gets.
If you are looking for a unique way to tour Old Scottsdale, have a romantic evening out, or just try something new, this is it. I might add that even if you have lived here for years, I am certain the guide/​driver can tell you things you never knew about Old Scottsdale, its history, and its citizens. I certainly learned some very intersting things!
As of this review, their Old Town tour is only $ 40 — for the entire carriage. We put 6 people onboard, and had a great time! It lasts about 30 minutes.
According to the Scottsdale Ambassadors nearby, this is the only carriage ride company now in town. I was also told that soon they will have stagecoach rides.