Roto-Rooter Plumbing & Drain Service

They came fast, with an extra $ 50 fee, of course. He was nice and the job was done. They seem to be the best at that. A star is missing as he was unable to honor their Internet coupon of $ 20 off. I mean the service cost well over $ 400 and couldn’t take the discount unless I printed it? If I had know that was required, as doesn’t specify on the coupon, I would’ve found a way to print. But alas, it’s very late now and my patience is gone. Just paid him and let him go about his night…

Disgusting company. The «Plumber» was trying to sell me things I knew I did not need, but it was an «Emergency» Got a second opinion and oh wow looks like I didn’t need to spend 1100 dollars on «Emergencies» ended up paying 109.48 for a new supply line. SCAM ARTISTS.

I’ve never written a bad review until now but here goes. We had these people out to unclog our drain line Nov. 28 and were charged 365 with a 30 day guarantee. About 3 days later I called them and said we were still draining slow and things were «bubbling» in the toilets when we flushed. They sent someone out when just my son and husband were home and he said everything was good and he didn’t see a problem. Then a week after the warranty was up, we were once again completely plugged. They wanted to charge us another 365 and I called the office and was told that it was at the tech’s discretion whether or not to honor the warranty. It was at the end of the day and he evidently didn’t and I told him politely that it wasn’t right since I had never been satisfied that the previous plug was totally gone and now that the warranty is up, he wanted to charge me full price. They offered a coupon for 40 toward the bill which would have brought it to 325. I declined and the man got quite rude and mumbled «good luck with that» when I said I would have to find someone else. We called Cobra plumbing and Jerry (who I think is the owner) was out the next day and not only cleared the plug, but found where our problem was with a video feed of our pipe, all for 300. I so wish I would have called him in the first place. He was a pleasure to work with. My friend, who is a real estate agent was there when roto rooter was here, and she was just amazed at the tech’s attitude and said she would never recommend them. I totally understand if a warranty is up, but the job was never done right in the first place and I had called and had them before expiration, and they did nothing. Very poor customer service.

We had a problem with our septic system and it was Roto-​Rooter to the rescue. The guys arrived on schedule and were incredibly professional and diligent in resolving the issue. They servicemen were super friendly and the service is 100 percent reliable. Would recommend to anyone.

No thanks. Had a tech come out and quote a price for smoke testing the plumbing to find a potential gas leak that was creating a smell. After I scheduled the follow up, I called several other plumbers to do a little research (even ones that didn’t do smoke tests), and the price they all gave me was less than HALF what this place quoted. Keep in mind this was for normal business hours, non-​emergency service scheduled in advance.
Upon canceling, I was told all prices are standard; however, they wouldn’t tell me what those are over the phone (was asking them to confirm the price was actually that high for a standard smoke test, or if I somehow misunderstood the tech, etc… they wouldn’t even do that). Smells funny to me.

I called scottsdale Rotorooter — I asked for price range for a snake — they refused to give me an idea of what it costs — the girl read from a script «we do not have prices in our office» how convenient. they want you to wait for them to show up and out of desperation you’ll agree to anything — after all its hard to say no when the tech arrives. I called another plumber-​got a range 64 to 99 and I made it clear they should not come if the price is more than 64 for just using a snake — nothing extraordinary — outside easy access. that’s my 2 cents –I suggest not wasting time with root rooter — why do they hide their prices — probably because you’ll shop around. A snake is a snake is a snake.

Terrible. Told the person on the phone I needed the line scoped so we could know where the line went for a potential remodel. She gave me a window of time and told me that they do not quote prices over the phone. The tech showed up four hours late, and quoted me a flat fee of $ 375. If they would have said it was a flat fee for that price, I would never have wasted my time waiting for them.

Our toilets were both clogged and starting to cause issues in the showers so after snaking the toilets myself, finally caved and called Roto Rooter. Zach was quick to fix and snake the main drain outside and even had Roy come out to use the camera to see if it was a bigger problem. Both were efficient, timely and professional. Being 39wks pregnant, I was happy to use my bathroom again! Thanks guys!

Terrible. Do not call rotor rooter. They wanted $ 212 to unclog a toilet. The guy was so rude when I said too much. He said good luck finding someone else to do it for less. We did. TCH Plumbing in Phoenix did it for $ 70. They will not quote a price on the phone. The guy comes out for free and then tries to sell you things you do not need. DO NOT Use Rotor Rooter.

Beware of Roto Rooters if you are a woman! my husband has called them many times in the past for backed up toilets, drains etc and no matter what they have snaked or how long they have been there the bill has always been under $ 200. So when our toilet and bath drains started to back up into each other I called them.
The guy who came to the property quoted me nearly $ 500 to fix it and said that is the price… My husband came home during all of this and called the phoenix office/​dispatch number and they said it should be $ 160! So needless to say the guy was thrown off our property. NEVER AGAIN will we trust a company employing such dishonest tactics.

i called at 3 in the morning as i knew i had a main line clog — — they were the only plumber who would give me an estimate over the phone. they showed up within the hour, provided excellent service and was very nice considering it was 4 in the morning.
i would call them next time and recommend them.

So… our teenage daughter ran out of toilet paper.
No problem, right? I’ll just use paper towels… for 2 days.
Yeah, it was a mess and Roto Rooter fixed it.
For only $ 400.00.
so then… they come back the next day to snake a camera thru the pipes.
I think maybe they were looking for problems because well, they found them.
Price quote… between five to eight thousand dollars to repair some pipes.
Errrrrrrrrrrr… I don’t think so.
Did they do a good job with the problem at hand? Yep.
Were they expensive? Yeah… I guess
Do I think they’re now looking for an extra paycheck?
What do you think?

Terrible prices. Terrible customer service.
Almost $ 400 for a standard main drain snake. Almost $ 200 for any other drains.
All of my sinks, showers and toilets were backed up. I had them snake the main drain. Solved my problem. Less than two weeks later my two bathroom sinks are backing up again. I call them, they show up over 2 hours late and tell me it will be another $ 200 because its a separate drain. Why didn’t they tell me this may be an issue the first time they were supposed to fix ALL of the drains. Called customer service and manager was supposed to call me an never did, so I called back the next day. Did not hear back until a day after that (my sinks are sitting there clogged the whole time and I can’t use them) Finally I get a call from GREG. He tried to talk over me, was rude and gave me the run around to try and shut me up. I told him I am a new homeowner and have lived in my house for just over a year and they just lost a customer for life. He did not seem to care or want to address the problem.
Go with a small plumbing company they will charge you ¼ of the price.
Also, instead of nasty Drain-​O, go natural and pour dry banking soda down the problem sink, then vinegar and cover the hole, it will force the mixture down the pipe. 20 – 30 min after that pour a gallon of boiling water down the sink. Repeat this several times on big problem drains. Works like a freaking charm. Didn’t believe it until I did it.

So, we’ve used Roto-​Rooter in the past. Who hasn’t? Today we called Roto-​Rooter to handle a leaky master bathroom shower. My husband figured a washer needed to be replaced, and was sorry he couldn’t make it over to do it himself. Must be slow right now.. . I got a call with an estimate saying the entire valve needed to be replaced and the total would be $ 325. When I said, «Huh? My husband thought it was just the washer.» I got back in response, well, it’s an old house, when we get in there, yada, yada, yada, better to just replace it all. So after alerting the hub, he called to find out what the guy was talking about and got a different reply.. «I’m sure it will be less than that, we’ll let you know how it goes.» Fail. Beware of gender abuse.