Pella Windows & Doors

I used Pella in several homes I’ve built and also my personal home, love them. The triple pain Desighner series is my favorite. As for the person with all the install issues I was sorry to Here that. As a builder I don’t rely on the sales guys to do my part of the job so I don’t experience those problems. The product is great but doesn’t mean you will never have a problem. Some times when your a owner acting as your own contractor your rely on the sales people for more than you should and they also sell themselves that they can. All I can say is hire a good licensed contractor and get referrals.

We received several quotes for our windows from well known manufactures and decided on Pella — even though their quote was higher than most. We chose them because of their repuatation for excellent windows along with installation and service. Well we have not seen the windows yet but their installation has been nothing short of a disaster. The saleman only measured the lowest of our eight windows. It turned out later the top windows were inches shorter than the lower windows. A pre-​site visit was supposed to take place prior to installation to insure all was well. It never happened. Intallation day arrived and the 2 installers were shocked to find that they would need longer ladders to reach the upper windows. They were unprepared to do the job. I received a call the next day from first, the proect coordinator who apologized and said all would be well. I recommended they send someone else out to see the site before sending another installation crew. He said it wasn’t necessary and that he was «chained to his desk». I then received a call from the General Manager who assured me that the crew arriving the next day would have everything necessary to do the job and would be fully prepared to make us happy. WRONG. The 2^nd crew arrived and were shocked to see the job. They had longer ladders but had no knowledge of the fact that a first crew had refused to do the job and said they needed scaffolding to do the job. The crew chief spend most of his time that morning on the phone. They finally figured out how to use ladders and started to do the job only to then discover the upper windows were too small. So all was abandoned.
No one called that day. We finally made several calls to locate someone to talk to. We have received «lip service» assuring us all is well. We will see. Pella has made no attempt to somehow compensate us for our efforts to prepare for the installations, including moving furniture, cancelling appointments so we could be there, and just the imposition they have put upon us for their botched efforts.
So we are very much NOT impressed with the Scottsdale branch of Pella. If things change I will write a rebuttle to this but I don’t expect anything to happen.