Paulenes Nails

Rushed, rude, lousy massage and cluttered work space. I wish I had gone somewhere else.

I look forward to my every two weeks with Katie! She’s outstanding and very sweet! It definitely helps because I speak Vietnamese so communication is a lot easier. I’ve been to a lot of nail salons and let me tell you I definitely don’t make time to sit around and right a review about them so with just me telling you that — this place is worth it! Just ask for Katie and you’ll be a happy camper :)

I won’t be spending my hard-​earned dollars anymore at Paulene’s Nails on Hayden Rd. The owner is terribly rude and dismissive, and truly it must start at the top, because each one of her techs are unfriendly and do inferior pedicures and manicures.

I gave this place a second chance because my mother in law swore by a specific person.
NO… Dont go here.
She told me there was no such thing as gel matte top coat and of course there is… but she used a regular polish matte coat and two hours later it was already scratched up. She wouldn’t taper my nails to a coffin shape and some of them are dented in the middle.
$ 60 w tip for a full set with gel. No hand lotion used after, no massage either. Not even cuticle oil!!!
Now I’ve got an appt to get them fixed some where else

They just couldn’t understand how to get my ingrown’s out. I kept telling them to start at top but they were scraping from bottom up. Smh I had to go two days later and have another pedicure when I got back to California. The ingrown hurt so bad I couldn’t even wear a small heel.

There is no reason to make an appointment with this business. EVERY time I have shown up with an appointment time, on time, they clearly will take walk ins ahead of you. And make you wait. This is not ok when you have nothing to do but your nails. They offer no reason why and leave it up to the people waiting to decide who is next by yelling …“who’s next?” When you have an appointment that has passed over 25 minutes ago. It’s very frustrating. After this happening the last 3 times I have made an appointment, I will not return. I never have 30 mins to waste bc of their poor management.

I have been going here for a year now and sadly, I have to change my review.
I literally get the same gel manicure every time. A base color with loose glitter for an ombré effect. Every. Single. Time. I have to re explain what I want and they roll their eyes. The last two times I pulled out pictures I had taken of my nails and told them, you guys have done my nails like this time every time I come and always make a big deal of it. Come on, can you please just do my nails how I have them every time without an eye roll or a sigh of disgust or trying to tell me they can’t do it.
I don’t know why they have such bad attitudes but they do. I can’t handle it anymore.
I highly recommend do not go here unless you want a salon full of women who do nails act like you’re a moron when you ask them to do something beside a single coat of nail polish.
I’m done being treated poorly when I am just trying to relax.

Normally this is a pretty good place… great prices, on-​time for appointments, hot stone massage with pedi, neck and shoulder massage with mani, cleaner than most, etc. However, the girls that are not busy sit and talk in their native tongue to the girls working on a client. This is distracting and quality is often sacrificed. I’ve noticed this more when the lady in charge is not there. I expect the same quality and service during each visit… I find this extremely rude and frustrating.

WOW. This place has the worst customer service ever!!! They were all extremely rude had major attitude towards me. For two pedicures that were nothing special and extremely half assed $ 71 completely outrageous. I do not recommend at all

Not impressed. I’ve been three times and each time the quality of the service was sub standard. This time my cuticles on my hands were roughened and the pedicure was the same. Just not very thorough work.
Disappointed
Now only on day 2 of the fill and the nails are lifting

I had the deluxe pedicure ($ 52) as I had gift certificate. It was very relaxing (first time I almost fell asleep during a service!). But I am in the catering business and on my feet in closed toe shoes all day. I didn’t notice until this morning getting ready for work that I had a cut right at the nail line on my 2^nd toe. I believe when they trimmed my nails with the clipper they caught the tip of my toe with it. Holy moly it absolutely crippled me today at work! I’m hoping to survive working tomorrow if I wrap tha toe Ina bandage. My nails look nice but man I won’t be back if a pedicure is going to disable me like this again!

DONT go here. They didn’t use new or freshly cleaned tools for my pedi. They wouldn’t try a color on me. They were rude. Seriously, go spend your money elsewhere. A pedi is supposed to be relaxing. Not frustrating.

Whenever I go here, I make an appointment, but they do take walk-​ins. They are friendly and accommodating! I usually get a gel manicure, and it lasts for about 3 weeks. Their prices are better than other salons in Scottsdale and they also give you a neck and shoulder massage. If you notice something is messed up on your manicure, tell them, don’t complain and never come back, they want you to love your nails! Overall it’s a pretty good place to get your nails done, I’ve gone back multiple times!

Worst nail salon ever. 8 out of 10 of my acrylic nails are lifting the VERY NEXT DAY… He Didn’t care to file my nails before gluing the tips or push back my cuticles during the process. Technician threw me serious attitude when I asked him if he could file 2 of my nails back. I really wanted to go back and have them fix my lifting nails but I’d rather spend another $ 60 elsewhere for a full new set. Waste of time and money.

My favorite nail place. Each girl is great and they do an amazing job. They are priced well and give back massages while your nails dry. Highly recommend this place.

Since Paulene’s is walking distance from my job I went in for a simple eyebrow wax. What a waste of my time and money. Technician did not listen to any of my simple request like making the brows a little thinner. Tried talking to the «Manager» who was completely unhelpful and unconcerned. I walked out of there a complete mess. Poor service, poor value for the money, poor overall experience. Skip this place

Paulene’s nails is a clean salon & the nails techs always do a great job. Only nail salon I’ll go to in Scottadale & I’m super picky with my nails & a perfectionist. Cindy is my favorite but they all do an awesome job & never sloppy. They’re fast too. Definitely recommend this salon!

I’ve been going to this salon for gels and pedicures for years, but I finally switched to another salon for my gel manicures because they weren’t even lasting a week without chipping or peeling off. I kept coming for the occasional pedicure since I live close by, but I’m done.
Last week I came in and all of the chairs were being used, so I asked how long it would be to get a pedicure, and the girl said not long 5 minutes. Ok, that sounded great. Well after waiting and waiting for over 45 minutes and watching at least 5 people come in after me with no appointments I had enough. I am very disappointed with the service after being a repeat customer for years. If the wait was going to be 45 minutes I would have appreciated an honest answer.
Much better quality and service elsewhere.

I have gone to the Albertsons nearby Paulenes for years (mostly because I’m a guy and rarely get a pedicure) but I was having a rough week, wanted a little pampering and thought I’d give it a shot. I was very impressed. For $ 30 I got the usual (minus polish) pedicure I enjoy. The nail tech I had, Wendy (I highly recommend her) gave an amazing leg/​foot massage and the salon looked liked it was recently renovated, very clean and I would definitely go again.

I recently moved to Scottsdale which means I have to find a new everything. This is my first pedicure away from Tempe and dang, I miss my Jenzia nails so much.
I call ahead to see if they accept walk ins and yes, they do. Do they have time for a mani/​pedi today? Yes.
I show up and every pedicure chair is full and there are multiple people in the lobby. I selected my color and only waited about 10 minutes which was great.
The girl asked me what I wanted and I said mani/​pedi. She asked if I really wanted ll both… Um yes? She then proceeds to tell me they might not have time because she is closing early. (But but… I called ahead?)
So I am getting a pedi and she tells me she is going to do both at the same time. She’s very rough on my feet, and is talking to the girl next door the entire time (which I hate, especially in a foreign language)
She ends up finishing my feet at her bail station laying on the floor. Very strange.
Also I felt like my foot rub was jipped compared to my neighbor.
Overall, they didn’t have my color and I felt like the nail tech was talking behind my back. I don’t think I will return.