Nespresso Boutique at Sur La Table

It was our first time needing to buy pods since we bought our Nespresso Vertuoline & the experience was great. Tucked inside the Sur La Table at Kierland, the Nespresso *bar* has very helpful employees plus you get to enjoy a free cup of coffee while you’re there. We bought a few new packs of pods & an employee registered our machine & we got a little keychain for easy check in next time. We will definitely come back to the store when we need to order again rather then order online.

Hi. My name is Kimberly and I am a coffee junkie. I am 100% addicted and I don’t want help for my problem. I am fine with it. I don’t care to detox from this caffeine obsession. Just let me have it and all will be okay with all in my world. When I run out of Nespresso pods, those are very bad days and then we all may have a problem. Usually there is a lead up time about a week prior when I notice the depletion starting. Those are the days when I look in the Nespresso pod holder and say sleepily, ‘Yeah, yeah. I need to login to Nespresso and order a few sleeves… I’ll do that when my coffee kicks in.’ Then I forget. Thanks to Unilocal,of course, I learned of this Nespresso Boutique! Problems of procrastination of caffeine addiction ordering solved! This is the only boutique in all of Arizona and one of few in the US. I have a career that takes me abroad often and I have been able
to pop into Nespresso in Paris or Madrid and grab my sleeves of Nespresso when I am there, but that’s not always convenient??? Now is it?!! I walked into my small heaven when I saw this wall of all my lovely colorful Nespresso pods lined up neatly in lovely little rows along the wall inside Sur la Table at Keirland Commons. They even carry the limited flavors that run out pretty quickly online. Like the Chocolate Café that was over the holiday season. They have all the current Nespresso machines and accessories like the perfection frothing aeroccino. They will even make you a small, NOT sampler, BUT legit CUP of Nespresso espresso to your liking complete with lid. There is a queue and was a line that went pretty swiftly. The staff is knowledgable and friendly. My info was in the system and yours will be too after your first purchase or if you have ordered before. I am excited that all I have to do is drive, park, walk in and buy… oh and I can drop my used pods off for recycling and get my fresh recycling Nespresso bags here too… AAANNNDD! I get more caffeine to sip while buying yet more caffeine to take home for my needs ! No shaking in waiting … just coffee before talky!

I love the staff here. Everybody is so pleasant and even though he line is always long here, I don’t think I’ve ever had to wait more than 5 minutes for somebody to get me checked out and on my way. I love that you can try the new seasonal flavors before you buy. Very convenient too since you get your capsules right away. I do recommend purchasing sleeves when there is promos and buy in bulk to save some money.

Excellent little espresso machines. Kinda hard to find it is inside of the sur la tab

It’s pretty inconvenient for us to drive all the way from Tempe. But the last time we ordered sleeves through the mail the majority of them were damaged.
Making the commute is always worth the drive. The staff here are always very tentative and nice. They know their stuff and we always seem to have something to talk about when it comes to coffee. Also, they always have tips on how to create different beverages with your specific Nespresso machine.
When sampling drinks they always seem very knowledgeable about the tastes and what a customer seeks in relation to their coffee preference. I mean what coffee company lets you try their espresso/​coffee before purchasing?

The people that work at this location are very knowledgable about their brand and very polite. They are also very accommodating as well. They make suggestions according to what you like. They let you try as many samples of the coffee as you choose. They give free delicious chocolates if you are a customer. And they are yummy! What more can I say?!

All the nespresso coffees are awesome. This place specifically has a large assortment of the nespresso coffees. You can try before you buy which is pretty cool. Everyone here is very helpful and nice, love coming here to buy my coffees

I have owned a Jura Capresso fully automated machine for several years… Unfortunately I knocked it off of the counter and there slowly but surely went about $ 3,000 in hard earned money.
This time, with recommendations from my friends I downsized to the Nespresso Lattissima! 20% off at Bed Bath and Beyond… the first one had problems and Nespresso sent a brand new new one FIRST (can’t live iwthout one for a day!) and also sent a box for me to return my old one.
I decided to call customer service, spoke to a wonderful lady named Ashley who walked me through programming, answered all of my questions, with suggestions, quick solutions, and the 5-W’s of great customer service. She was patient, did not speak down to me… not like calling India when I’ve pre-​paid for north American technical support with Dell! Another story that would take days to write
Ashley and Nespresso’s belief that the «customer is always right» was so greatly appreciated… I am actually looking forward to the morning and my morning wet-​cap while watching the morning news… heaven on earth to me.
I have to admit I had my doubts as to how a $ 399 machine was going to compare with a $ 3,000 machine… granted it’s not the PERFECT wet-​cap (my drink of choice) but saving over $ 2,500 it is wonderful… especially Ashley!
Sur La Table has a boutique if I need to run in and quickly run out with more Nespresso in a hurry. I have man faults, but being disorganized is not one of them and having to deal with people who are way over their heads in a call center is something I cannot and refuse to deal withl.
Congrats to Nespresso… and more so on your wonderful employees that only add to your great product… quick, fast, easy and just what’s needs when walking the dogs early in the morning.
But congratulating on KNOWING how to hire and train the best customer Service I’ve had to deal with… and never hesitate to call… THE BEST… and when they are stumped, they have no problem finding the right person to solve your problems…
You’ve earned a supporter and fan for life No one expects perfect products. I do, however, expect perfect, respectful customer service… and I received that and more…
Kaathy

The only way to get coffee for my Nespresso machine is to order it online or purchase at a Nespresso boutique. I have been to this place three times in the past year to purchase the specialty coffee and each time I walk away angry and disappointed at the way my wife and I are treated.
I understand this place is popular and they have a lot of customers to make free espressos for, but the condescending and patronizing attitude is something not even the busiest coffeehouse can equal.
I am not making the trip to this place again. I will purchase my Nespresso online from now on.

N’espresso has crossed over to the other side with darker roasts. Yum!

Not personable service yesterday. We bought six sleeves for the Nespresso. The person helping us didn’t engage us. He barely provided us with information about the coffee favors. He actually never even said hello to us. Next time I need Nespresso cups, I will buy them online.

I received my very first Nespresso espresso machine as a birthday gift a few months ago, and I just ordered my SECOND machine so I can have one when I travel. Yes, folks, Nespresso is THAT addictive and delicious!
The downside to owning a Nespresso maker is that you must use their proprietary coffee pods, which cost anywhere from .50 — .75 each (ouch)! They have an online mail order site, but you have to pay shipping fees on top of everything else — so imagine my excitement when I took a trip to the Scottsdale area and found a nifty little Nespresso boutique where I could purchase the pods in person with no shipping!
Basically the boutique is a small section of the swanky Sur La Table store in the Kierland Commons shopping area of Scottsdale. The Nespresso section is on the left side of the store and is easy to spot. The boutique sells all of the pods for all Nespresso machines, including the special holiday roasts and other limited edition flavors.
The BEST THING about the boutique is that the employees will make you as many coffees as you want; I probably sampled 8 or 9 different espresso blends that day (see my photo). It’s a great way to compare the pods and see which roasts you really love. I dropped over $ 200 on specialty pods on my last visit. They also have a pod recycling bin so you can save up your used pods and bring ‘em in to help save the planet. The boutique of course sells all the latest Nespresso machines and accessories.
Worth noting is that the Nespresso boutique, while physically located inside the store, is separate from Sur La Table so you CANNOT use a Sur La Table gift card for any purchases there.