Mountainside Fitness

I’m giving this gym and the corporation as a whole one star due to the fact that o found out that they have been fraudulently charging my credit card for the past 6 months! I originally signed up for a three month membership with them during an internship in Scottsdale in mid October that was supposed to END/​TERMINATE/​NO LONGER EXIST in mid December for $ 120. I could not have possibly been more clear in my desire for a three month membership unless I stapled a note to the membership reps forehead. Alas I was looking through my credit card statements for the last few months and saw a $ 46 charge from Indian bend AZ near the beginning of every month. Call it a «billing error» if you want but I call charging someone without their permission fraud. Have yet to hear back from their billing department on the $ 230 they have stolen from me but for now I have to say BUYER BEWARE of this shady organization!!!

Awesome gym !! Iv been to a lot of gyms and this is one is one of the best. You can’t beat the price for what you get, tons of equipment, classes and amenities. The gym is always very clean. The biggest thing for me in a gym is being able to do everything I need to do in a gym without having to wait for equipment because a gym is too overcrowded. Iv been in this gym during all hours of the day and I have never had a problem with it being overcrowded. Unlike LaFitness which is overcrowded, poor management and very dirty. Mountainside Fitness has a good diverse crowd and is family oriented. The staff is very friendly and management is incredibly accommodating.

Just signed up! Clean, daycare is also clean and staff is friendly. Locker rooms are nice. Steam room is amazing!

I’ve been going to Mountainside Fitness for sometime now and the Pavilions location really stands out as one of the best. They have the usual amenities as other locations (towel service, plenty of free weights, new cardio and stair equipment) as well as a smoothie bar. Over the last several months, this location has really seen a transformation. The staff seem happier and are more attentive. The overall cleanliness of the gym floor has improved; the showers and steam room seem much more maintained as well. They do a good job of replacing older equipment with newer, more relevant ones for functional training. I train regularly with Mark Hale and he always challenges me with new movements and routines. Overall, the look and especially the feel of the gym has really. Hanged for the better. Many staff members remember my name and always say hello and goodbye. I am really pleased with the transformation and hear similar comments from other longtime members as well.

Love this mountainside! Hannah at the smoothie bar is absolutely amazing… always so helpful and sweet!

Good gym. Not to fancy but has everything you need. Kept clean and the price is good as well. Good place to get your pump on.

I joined the last month and have been super happy. It’s super clean, equipment is in great shape (no broken plastic handles you can find in other gyms, etc), and there’s a big variety of equipment. There are a lot of classes. I haven’t taken lots but the ones I have attended — instructors are great, positive and take the time to assist individuals. I go in the morning and the gym hasn’t been overly packed — even with everyone’s January resolutions.
I think it’s a great value for the membership fee. I could pay less at other gyms but they don’t have all the extras this gym offers — towel service, well-​kept equipment, great hours, well staffed, etc. Plus a lot of extras I haven’t tried — yet.
Even signed up for personal training. The Manager put me through a basic workout and there was no high pressure sales to get me to sign. I think the personal training prices are competitive and love my trainer.

Love this gym. The staff at this location is very nice. From the locker room to the equipment, everything is kept clean & well maintained!

This place is fantastic! Clean, professional staff, great equipment, and their child care is out of this world!!! Highly recommend!

I love this gym. Everything about it and it seems to just keep getting better every time I go. If you want a pool or basketball court, this gym doesn’t have it. I don’t care for either of those things but it certainly has everything else. Plenty of room to workout and even on peak hours it never seems that busy. I have always found space to get my workout in without having to wait for machines or weights. From kettle bells to a sled pusher, you can get as creative or mild as you want. So many options for your workout.
To top it off, the staff is ALWAYS welcoming and kind and the child care is better than any place I’ve been too. The girls make you feel like your child matters… not just another number.
Their prices are slightly higher than most gyms, but between my membership and childcare it was only a $ 8 difference with 24 hours prices. Also mountainside childcare hours are open all day when 24’s are limited to peak hours. They also gave me my first month of child care free to see how my kid liked it and zero initiation fees. This gym is well worth the price.

Gym itself is ok. Locker rooms crowded on weekday mornings. Saturday’s are crowded too. They seem to have a problem keeping the power from going out. Every other month or so on a weekend the power goes out and they kick everyone out of the gym.
Yes power outages happen. Storms, accidents, and construction can all be causes. No storms, construction, or accidents during these power outages. The issue I have is not so much the power going out but their «corporate policy» to kick everyone out. The outages happen there usually during the day. So there is plenty of light. Why not close gym for people coming in and give those who were in there 30 minutes to wrap up? The only problems from no power really is no AC and TVs. Yoga and spin classes are conducted with the lights off, you enter and exit the classes with the lights off. That is not against corporate policy yet you cannot be on an elliptical machine if the lights are off (yet the workout floor is better lit than yoga or spinning rooms) It’s quite inconsistent.
The Indian bend location is a bit over priced for what you get. No basketball court, hot tub, or pool. They do offer towels. Some TRX and cross training but most gyms seem to be adding the same equipment. It’s not so different from a 24 hour or LA fitness. Only the power goes out here.
Fortunately I have 2 gym memberships and when the power does go out at Mountainside I can go to my other gym which does not have the power issues mountainside does. If you do join this gym, on weekends before you go to work out you may want to call to confirm they are open and do have power. Work out fast because if it goes out, they will kick you out and close the gym. Best to have a second gym membership like me where you can go when the power does go out. Though I am not likely going to renew when my membership expires. Rather not experience their «corporate policies» anymore.

They are a bunch of crooks. My wife called and cancelled her membership and they confirmed it. I noticed two months later that they were still charging my credit card. I called and placed a stop payment on them and banned them from charging our card. The crooks at Mountainside Fitness Center used the merchant number from their other location to keep charging my account. Needless to say that I finally contacted them to get reimbursed but as of today nothing yet.
I plan to dispute the charges for the past seven months and take them to the small claims court for nothing short of principle alone.
You have to watch this bunch with your credit card numbers as they are absolute crooks to say the least!

I have been working out here for the past 2 years. The gym is large, the equipment is well maintained. They have a TON of machines, and not that much room for free weights. Only 2 squat racks and no basketball court. Otherwise the gym has everything I need. The crowds don’t get too insane. Very happy with my membership here.

Such a great gym!!! I am so happy I decided to try it out! The classes are amazing! The kids program is FANTASTIC! I am so impressed — my son actually asks to go! All the employees are so nice! You must go here!

For me this gym perfect, there’s never a time when there are too many people there. I’ve never had any trouble with any equipment being damaged or «out of order» which is awesome. The staff all seem great, the shakes are always good when I get them, and the other facilities like locker rooms are always well maintained.

I have been a member to Mountainside for a few months, and this location is extremely beat up! I take the group fitness classes, and the equipment in there, especially the hand weights, are disgusting! The rubber is all torn away, and they are in really bad shape! Mountainside really needs to invest a little money in buying more group ex weights. They should be ashamed of themselves with the condition of the equipment in there! Also, I was angry today because I put my water bottle under the automatic water fountain, and the water was warm! The front desk said that it was broken, and the part was supposed to come in yesterday. PUT A SIGN ON THE WATER FOUNTAIN SAYING IT’S BROKEN! That is unacceptable as well. I am not happy paying $ 43 a month for the condition this club is in!

This is a large, clean and well-​maintained facility. I’ve very rarely had to wait to use any of the equipment.

The gym is okay, not really any different than most. The customer service sucks. I needed to cancel my membership and called corporate office to find out what address to send the cancellation letter to and they would not tell me. Told me to call the club. I called the club and they said «you can’t send a letter, you have to come in.»
This kind of «hassle» and «game playing» does nothing but make me mad.
Bottom line, they are like every other gym — glad to sign you up but out come the games if you try and cancel. Just plain old bad business practices!

Let me start out by saying that this four star is a solid four star! Let me also state that I am NOT a member — I just dropped in to check it out and pick up my colleague who is a member!
When I arrived at the gym I almost felt a bit intimidated by the guy working the front desk. Obviously he works out, but he seemed to be about 7 feet tall and the personality of a troll. I’m a pretty friendly person and when I went to the front I simply asked if I could just take a walk around the gym as I waited for my friend. At first — you would have thought I was asking for a free gym membership, but after a plea and a promise I’d make it quick — he agreed to let me walk around the gym, which took less than 5 minutes!
So — what did I see — more equipment and more variety of equipment than I’d ever seen in the past. The place seemed very clean from all areas that I was in and all equipment seemed clean and maintained.
In general the membership seemed very fit and happy to be there working out. What I didn’t see were people more my age and at my fitness level, which would normally turn me off. As members came in and out — they obviously knew the staff and the staff always treated them well — so that was pretty nice.
I also got the chance to see that this isn’t just a gym where people go to work out — they have trainers who know not only about how to use the equipment, but also what the equipment does as well as provide you with healthy choices as far as eating and drinking — and yes I did listen in as one trainer was talking to a prospective member — he was very knowledgeable and used examples to help the person clearly understand what he was talking about!
The rating of four stars is simply based on the level of comfortability I felt based on the guy at the front desk — he needs to care more about the new member than his hair or looking good — it is a turn off for most! And the fact that it seems to be a gym for the more fit person as I wouldn’t feel so comfortable being surrounded by musclebound folks — nothing again them, but that’s intimidating at times too! However, if you are NOT fit — this gym certainly has the equipment and staff to assist you in getting there!

I regularly work out at the Mountainside in Chandler (
) but we were in the area and stopped by this one, which my hubby uses frequently on the way to work. It has all of the same benefits as the Chandler location… nice equipment, clean facility, towel service, classes, M Café.
My favorite thing about this location is the wall full of fun fitness facts! It sounds silly, but reading those while waiting for my time on one exercise to come up sure makes the time pass faster!