Mosaic

There are a few reasons that I would encourage people NOT to move in here. For starters, read the reviews, especially the bad ones. They are true and when I inquired about them at move in, the front office staff told me they were untrue. I’ve now learned the hard way that these Unilocal reviews are correct.
Water is shut off frequently and they don’t give you a heads up, oh wait, I did receive an email timestamped after 10am that the water was going to be shut off at 10am. Not sure how that was a warning since my water was already off. The email states not to call the office and it will be back on in 3 – 5 hours… 6 hours later the water is still not on and no updated email. But DON’T call the office, again great customer service. Another time I called inquiring about no water and request a call back, as I wanted a status on my maintenance request, to this day, at least a month later I still have never received a call back from the front office.
Walls are paper thin, I can hear one set of neighbors use the restroom, do their laundry and the other I get to hear the kids running around screaming. The maintenance requests do take over a week, or at least in my case.
The staff informed me at move in that besides having my electricity bill that I would get a WATER bill from them around $ 75. They failed to mention that the water bill was only about $ 20 and the remaining were community fees, Valet Waste Management service that I had no idea I could utilize nor was charged for it.
If you do decide to live here and they don’t offer you a walk through, as in my case, demand one so you understand what you’ll be paying for. There is a reason they don’t have pictures of their «great» dog park. Definitely ask all the fee questions because the quote I received prior to move in was different than the price I have to pay because the guy forgot to mention a few of them.
To top it all off, it starts from the top down because Alliance, the parent company, sends a move in survey. They call and leave a message asking about my terrible move in experience. I returned their call and received their voicemail. They don’t return the call. A week later when I called back as I am still receiving terrible customer service I still get a voicemail and no return call again. Finally I called back and the lady who initially called me isn’t in my service area and I have to call a different lady. The end result. if I want to move out because it sucks here– I have to give 30 day notice and pay 3 months rent to get out of the lease early. They don’t care if you have a good move in experience or not so I don’t know why they send the email.
Essentially I would encourage people not to rent here, they’re not honest and they don’t care.

The staff is so friendly and helpful. I never feel like I’m bothering them when I have a work order to place. They are also very personable and know everyone by their first name. Great place to live! — 5 stars

I find some of the comments on this review interesting. I have lived on this property for 5 years. I have too seen managers change a few times as well as staff. I too have had issues with my AC but that had more to do with poor design by the HVAC contractor than the owners.
I have NEVER had poor service from any of the current management team nor the past.
Since the new owners have taken over we have a more professional staff from A to Z. They picked the right guy to lead the service crew and finally put the right Property Manager in place.
Since the new ownership I have experienced faster response times to my «immediate» needs and being overseen that someone that actually cares.
They have added a great workout facility, a space to get away in the old fitness center, better pool furniture.
They also had very fun events for the residents and especially the little kids living here. A great family environment.
When there has been the occasional «issues» we can find in any neighborhood the management team was on top of it and great to communicate any issues we should be concerned about.
As far as broken pipes… this has nothing to do with management or the new owners. The property is older though they have done a great job of modernizing it, the facts are the pipes are the pipes and Mosaic has no control of the their age. But… they do address it right away and send out communications. One of their employees came in a sat for hours waiting for the repair company to arrive and complete the work. He kept a great attitude and did his best to keep us posted.
If you are concerned about being able to hear your neighbors, maybe you should rent a house. I live right next to the main pool and there are occasional people late night at the pool.
Advice: Do not live next to pool if you need quietness.
I am renewing my lease again in 2 weeks and did not think twice about it.

I have lived here for two years and I love this place. The Leasing office are super professional. The maintenance team answers and fixed things in a timely matter. I love the state of the art fitness center. It has everything I need to stay fit. such as, free aerobic, yoga and free weights. I would definitely recommend this place to live. I work the grave yard shifts and sleep is very important to me during the day. I never here the lawn mower unless I walk out side of course, or my neighbors in the next apartments. This place is rock solid. I have met others like me that also work grave yard shift. They also agree that this place is Rock solid. The most important thing to me about living here is that I feel Safe and at home. Best place in Arizona.

Slightly better than camping. They claim to be a luxury apartment complex. Not sure what the definition of luxury means…
Water is unreliable. Turned off weekly. Usually 1 – 2 times a week.
The grounds of the apartment are always dirty.
Gym use to have running water but it broke. Instead of fixing it they just turned it off.
Lights outside of apartment entrance has not worked in a month.
Half the outlets in the apartment don’t work. They claimed they fixed them but I have to tape my plugs to the outlet to get them to stay in.
Conclusion — A nice fifth wheel would be better.

I must say I have lived here for over 9 months and the only complaints I would have would be the loud neighbors at night but there must be an angel because the Scottsdale Police department comes in and quiets the noise IMMEDIATELY. As far as some of the other reviews. I do not have nor have I ever had problems with Rodents or Bugs so thats weird. The STAFF goes above and beyond to ensure that your treated in a respectable manner. I plan on renewing my lease and I am happy no complaints.
Don’t believe what you read come in and experience the staff for yourself first hand along with the living quarters.

The «residents center» is supposed to be open till 10, it is not, you cannot get in even at 850. So many issues, so unresolved.

I just moved in two weeks ago and have had the usual bumps that come along with it. Chris and Renita have been really good about addressing my concerns. The upstairs units with the really great vaulted ceilings make it feel large and bright! So far I am glad that I moved here…

I ended up staying here longer because I didn’t put my 60 notice in soon enough for them and they would not work with me. Still having issues with getting any maintenance request done and my ac has gone out twice in two years … Plus my apartment has been overrun by bees twice! I can’t wait to leave here!
To Jordan F.
Yes we are talking about the same Mosaic.
I will give you they have gotten better about repairing the A/​C units faster but I also recently had a squirrel running around in my bedroom wall during the night. I called the office and the girl said that it wasn’t an emergency, that she would send the pest guy when he comes on Thursday then forgot to put in my request. After that following Friday of being woken up repeatedly by a squirrel in my wall I called to follow up and they still deferred me for another week.
Long story short I went over 22 days before I was able to get a good night sleep and the office didn’t even apologize for my inconvenience.
I also asked for some kind of credit for me not being able to sleep in my room they said that was not something they would do.

Loving at Mosaic has been full of ups and downs. Mostly downs. Our first choice of apartment was suddenly unavailable ten days before move-​in and we were shoehorned into a more expensive unit. It felt like a bait-​and-​switch but we were desperate. A year later, frequent water main breaks and water shutdowns are a regular fact of life. The crowning attraction has been the complimentary bees flying through the air vents into our apartment. It’s been four weeks of 6 – 8 bees a day in our apartment and three ineffective pest control visits. So don’t count on management taking your well-​being very seriously. After all, we’re still paying them rent either way and they have a business to run.

Moved in here last year. The staff is helpful. The way they set up the parking is inconvenient. Quiet neighborhood. Turnaround time for maintenance is good. The only gripe is they shut water off at crucial hours for an extremely long time. That makes it difficult to accomplish certain take such as laundry, cooking and showers.

Once again we have no water. This seems to happen every 3 – 4 weeks. Of course u r never notified If the water is being shut off or if it’s a water main break. They should have all new piping by now with how much it breaks

Moved in January. The office staff has been incredibly helpful and professional. All my maintenance requests were fulfilled expeditiously and to my satisfaction. I like that I can submit work-​order requests online at their Mosaic’s website. It also allows me to follow the status of my requests. The maintenance guys are very friendly and always wave to me when I come and go from the complex. The renovations have been progressing nicely and the property managers and contractors have done a good job to keep the inconveniences to a minimum. Our building just got repainted giving it a refreshed modern look. The updates to the pool area make it look crisp and hotel-​style and apparently they’re not even finished because there is going to be new patio furniture and pool decking as well as has grill. I can’t wait for the on-​demand fitness at the new workout center… I can finally cancel my gym membership. All in all, pretty impressed with this place. They’ve done a nice job of turning it around.

Unfortunately, I can not recommend this complex. My family of 4 moved here almost a year ago, and I am counting down the days until my lease is up. There are countless issues since we have lived here.
1. Maintenance requests will take a while to fill. (Be warned) I had put in a request that my dishwasher was leaving a nasty residue, and I receive a call almost 2 weeks later asking me if I had run vinegar through the wash. (YES…I had, but thanks for asking 2 weeks later!) I had also put in a maintenance request because the knob would fall off of my dryer often. It fell off a total of 3 times, each time necessitating an order for repair. When they finally replaced the dryer, it was much older and now does not turn off on its own.
2. The water has been shut off 3 or more times. (often without warning) And, it’s been off as long as an entire work day. Not to mention, I can never take a bath because the hot water runs cold in about 5 minutes.
3. My parking spot is a good walk from my actual unit. When Brent was working here, he assigned me a new spot right in front of my apartment around 8 months into my lease. I was very grateful, come to find out management has reassigned my spot to the apartment next door. Brent told me this would be my new permanent spot, and not a temporary solution. Brent doesn’t work here anymore, so I guess they don’t feel the need to stand behind the word of a previous employee.
4. Several of the staff are rude and unprofessional. I had to go have my gate card reprogrammed, and the office worker treated me like a nuisance. A different time, my husband went into the office to grab a package. The worker asked him to wait 10 minutes, because it had been crazy busy. Are you serious? To pick up a package? Get your act together! Hire more staff if you’re that overwhelmed. Not to mention, almost every time I step foot in the office, there is a disgruntled renter complaining and asking to speak to the manager.
5. I live on the second floor, and I hear every foot step up and down the stairs. I have a sleeping baby, and the noise level from the stairs has been difficult to deal with.
6. My neighbors (downstairs and next door) both moved out around the same time. The units were renovated, and they woke up my sleeping baby almost every day for a couple weeks. So, be prepared for renovation above, below, and next door:)
7. I went to change my air filter about a month ago (on my own, because I wasn’t going to wait a week for it to be changed), and it looked as if it hadn’t been changed in about 3 years. (we have lived here about 10 months) I’ve never seen such a gross air filter:/
8. They are raising their prices significantly, and the customer service has gone way down. My extended family used to live here when it was Acacia Creek (under different management)…and had a good experience. My fellow renters have told me they are having similar issues.
I hope you have found this review helpful. It is very honest, but I would have appreciated having this information prior to signing a year lease.