Morton’s The Steakhouse

The food was great but the service is beyond horrific. Are server was so rude and we constantly had to track her down. Not worth the money

Food was acceptable but service was lousy. We’ve always loved Mortons for both great food and amazing service. Very disappointing.

My husband and I were Morton’s VIPs for many years and ate at the San Diego location around 100 times.
We’ve given up on Morton’s because they just don’t seem to get it right and don’t seem to know or care. Paying close to $ 200 for dinner, we believe, should entitle us to that once sublime experience. Then a caesar salad, cajun ribeye, and molten lava cake were all dreamy.
Now when we ask why everything except the cake tastes different, we’re told we’re simply mistaken.

Came only for the Soufflé and WOW! Gran Marnier Soufflé was to die for!!! The Orange zest gave it that extra oomph. Most I’ve paid for a dessert in a long time but boy, I will be returning!

We brought some C Level Executives that came to valley for a business meeting to Mortons last night. Our reservations was at 6:00pm. We were immediately seated which is great. We waited… and waited… and waited until my co-​worker got up and asked another server to send our server over to the table. The server was put off by us asking her of the specials and rather than telling them to us, she guided us to a piece of paper. Now, we are all capable of reading but we are somewhat paying for impeccable service so she should KNOW the specials for starters and if she doesn’t she can find a way to explain them as opposed to just throwing a piece of paper in front of us and then asking us if we «wanted to order». For an average of $ 100 a person to dine and have some beverages here, I expect FAR BETTER service. We had to hunt the server down on numerous occasions and NOT because we were being needy but because she simply did not make herself present in any way. The manager did come over to do his standard table touch but it was as if it was part of a routine, not like he really cared. I will say the food was good… But not great.
We host an average of 4 business dinners a month with high level executives and this is the first and LAST time we will be bringing them to this «high end» steakhouse. Very very disappointing and somewhat embarrassing that the experience our guests had was far below average!

First experience: Can I give negative 5 stars? That’s the true rating. We went to celebrate two birthdays last night and I have to say it was the worst dining experience I’ve had in a very long time. We waited 20 minutes after being seated for beverages and bread, and it just got worse from there. We had to ask for refills on water, sodas and alcohol. We had to ask for more bread. We had to ask if we could order. Then almost every meal came out wrong and delivered to the wrong person. They knew we were celebrating two birthdays and not one person in the entire restaurant bothered to say happy birthday to us. At the end of the dinner, one of our friends asked for the manager. He identified himself as having been one of the people helping out for the majority of the meal. When our friend complained about the situation, he claimed he had no idea. Yeah, right.
Second experience: So we gave them a second chance after the GM reached out to me. We went last night and I’d swear it was a completely different staff and restaurant. It was a true fine dining experience with all the bells and whistles. It was what the prior experience should have been. Kudos to the team for reinstating this restaurant as a true fine dining establishment.

After receiving an e-​mail a few weeks ago about a Halloween special menu I made reservations for dinner. Upon arriving we were seated immediately and then waited and waited, yet the restaurant was half full. Finally our server appeared. When I asked for the Halloween special menu, at first, she appeared to not know what I was talking about. Finally she admitted there were a few specials but said that there was nothing written down. She proceeded to tell us what the special menu was. It was difficult to understand her as the music was very loud and English was not her first language. Finally after repeating it several times for us it was not what I had read so I pulled out my phone and brought the menu up so the other members of our party could read it. How difficult is it to print off a special menu, unless you don’t want customers to know about it. It took forever to get out wine, while she kept asking us if we wanted to order. Finally the wine came and we ordered. Two in our party ordered the filets and said they were «fair». I had the Chicken Christopher and although it was good, it had a large amount of garlic, which masked the chicken taste and was a very large portion. All in all, our meal was rather lackluster, which is not what one would expect for two hundred dollars. The service was average at best. Immediately after signing the check I saw a hand come across in front of my face and the server’s hand snatch up the check –something I find inexcusably rude in any restaurant — especially a place such as Morton’s. I guess checking the amount of the tip I left was more important than manners. On the way out I mentioned it to a guy standing at the front desk when he asked how our meal was and he said «Give me more details» which I tried to do but he was too busy looking at the computer screen in front of him and he never asked who the server was. Obviously he did not care.
I have never been a big fan of Morton’s but have always left the door open as restaurants do improve, this is a beautiful restaurant and located very close to our home, however, the door is now shut and I will never return nor recommend it to anyone.

I wish that zero starts was an option; however, one star is as low as Unilocal allows me to rate. Therefore, Mortons gets one star! The business is extremely homophobic– so be cognizant of that. I was with my husband and we were celebrating a rather joyous anniversary dinner. The waiter walked by and saw me sitting on the same side of the table as my husband. He approached and said «sir, you can sit opposite your friend if you’d like». I informed him that he is my husband, not a friend. Further, I was quite comfortable in my seat. He seemed bothered by that answer. About 5 minutes later he walked over and ask me «Sir, would you and your friend mine not holding hands. It is offensive to some people– we don’t all agree with your lifestyle choice». I asked him to stop calling my husband my friend, and I told him I have every right to hold his hand. He was extremely agitated at this point. After dinner I gave my husband a quick kiss on the cheek as I gave him the watch I bought for his anniversary gift. The waiter walked up and set the check on the table and said «you and your friend can’t kiss in here. It’s not appropriate».
Why does he keep calling him my friend?
I corrected him 2 separate times.
A few other couples were holding hands and no one approached them. I saw several kisses that were far more involved then my simple peck on the cheek — no one asked them to stop.
This place seriously needs to learn to respect it’s customers. My husband and I are both military and fight for this country in uniform. The thought that we have to deal with this type of Intolerance and disrespect is ridiculous. I will not return until adjustments are made.

Made reservations thru Open Table for Restaurant Week and decided to treat our young adult sons with a steak dinner. A torrential rainstorm cause one to run significantly late. Our waiter was gracious about that and helped slow the pace of our dinner to accommodate. He struck the right notes of funny, helpful, and concerned with our satisfaction. He gets most of the credit for the three stars.
The food — it’s a problem. Even at the discounted Restaurant Week price, this is a pricy restaurant. And while the food is good, it’s not great and it doesn’t begin to compare with the quality of steak and sides we’ve enjoyed at Steak 44, Flemings and Capital Grill.
Here’s a run –down. First course, 3 had Caesar salad, which was «pretty good,» according to the family. I had onion soup, which was tasty and very hot. Not exceptional or deep in flavor but «pretty good.» All 4 of us ordered the 6-​oz filet. I think they lacked seasoning and were not as tender as I would expect from a high end restaurant. They were «pretty good» (way better than Outback, not nearly as good as steak houses mentioned above).
We did the rounds of dessert: chocolate mousse, cheesecake, chocolate soufflé and crème brûlée. Soufflé was rubbery. Mousse was proclaimed «excellent» by my son. Cheese cake and brûlée were «pretty good.»
So I have to call the entire dinner just «pretty good.» Food was not worth the hefty price tag but the service was very nice. I expected way more.

I’ve been to Morton’s several times, but only once at this Scottsdale location. Overall, the steak does not get any better than what they cook and serve at Morton’s (and I have made my rounds and tried many places in all pricing ranges). It is moderately priced, but it it is worth it.
My wife and I most recently came for our anniversary. Not only did they personalize the menu for us to celebrate our anniversary, they also took a picture, printed it, inserted it into a card, and gave it to us. Also the dessert was gratis as well.
The food, on all occasions had been some of the best food. The steaks (I love ribeyes) are tender and melt in your mouth with a satisfying flavor. The sides are enough to share and delicious as well, including salads.
The ambiance at the Scottsdale location is dark and classy, but I do miss the more classic feel of the Camelback/​Biltmore location.
Service was good at the Scottsdale location, but I did enjoy the presentation of the menu that we were used to from the Camelback/​Biltmore location. Not only did the visualization help, but also it increased our appetites. :-)
I would recommend skipping drinks (except maybe wine). The value is poor as well as the pour. A rum and coke was a little weak, but my wife got a vodka drink with Smirnoff (their well vodka) and it was overpowering for her. Either way, $ 30 for two drinks is probably not worth it, even though the bar staff was great.

How do you balance out some really great things about Morton’s and some really not great things?
Let’s start with the aspects that will probably keep me coming back. In terms of steak they are purists. If you really like added flavors to your meat then this may not be the perfect steak for you, but like me, I want tender– and for the record Morton’s has the tenderest steak I’ve encountered in the valley. I also don’t want added flavors but to let the meat be the center stage. Dry aged beef that is ‘prime” cut. Perfection.
I’ve had both the rib eye, and the fillet and never have been disappointed.
Their sides are definitely well made and delicious– from their Caesar salad (home made dressing, just the right amount) to my favorites being creamed spinach and the hash brown potatoes. For a vegetable the asparagus is perfect since it’s served crisp and fresh.
You may be wondering why not 4 or 5 stars? First is value. I understand good things aren’t cheap but $ 18.00 for deviled eggs was the first for me. Hopefully it comes with salad or vegetable for that amount of money. Even the desserts for the taste are a bit overpriced.
The second slight annoyance is the inconsistency in service. Sometimes it’s great and sometimes it’s just okay. Well okay is acceptable if your at the Outback but if your paying prices that support top notch dining I would expect top notch service. Never complained but wondering if the management sees how many people wait around just to be offered water or a drink when they are first seated? Also how about not rushing people to ask if they want dessert when clearly they aren’t finished with dinner.
Lastly, and here is a big factor for me– if you charge $ 17.00 for your premium vodka martini, please don’t measure my pour. Morton’s is, according to 2 different servers, obsessed with measuring their alcohol. Yes, the place that charges a premium for a Jack and Coke wants to make sure that 1.5 oz is the limit you will receive. My question is why? You can charge $ 15.00 for a drink that most places charge $ 9.00 for, and if the guest wants a drink that really tastes like Jack Daniels doesn’t it make sense. Probably why the Capital Grill bar is packed on a Friday night and Morton’s has maybe a handful of people. Anytime corporate accounting starts dictating the standards over common sense or giving fair value for what is charged is when you start loosing repeat customers and potential repeat business. I’d love to go to Morton’s more but my fiancée likes her cosmopolitan martini a certain way and I like a good kick to my Jack and Coke. $ 30.00 for two drinks and your worried about 2.5 ounces vs 1.5 ounces???

I came here for happy hour with my girlfriend and I was surprised their happy hours were from 5pm to close — EVERY DAY!
The prices were a bit steep but what do you expect when you come to a lovely five star restaurant. Our bartender was really great (Cailey I believe)
Weell definitely be back here for a late date night!

Hello,
My wife and I were unfortunately in a hurry to leave last night to pick up her son from Daycare. We were running behind schedule and did not have time to talk to the manager.
1) We chose Morton’s for restaurant week. The menu options were limited and not a great variety to choose from.
2) We ordered the 6oz Filet and also the Stuffed Shrimp and Pasta.
3) The salads were plain and nothing to write home about. The Morton’s salad and the Caesar salad were basically the same. Even though one came with with blue cheese and egg. there was no wow factor in the salad like Flemmings.
4) The FILET my friend ordered medium well… however it was served WELL done. It was dry and not very tasty. The potatoes served with the dish he ordered were not inventive or special… it was sliced potatoes with onions. Something I would get from DENNYS!
Needless to say the potato dish was a very big letdown
5) The stuffed shrimp… what can i say. Over cooked and under seasoned. The crab stuffing (at least i think it was supposed to be crab) was tasteless. My wife and I were not able to tell what the stuffing was supposed to be for the shrimp. Again… this is a dish i would expect from Applebees and NOT from Mortons.
The broccoli was not cooked enough and not seasoned at all.
6) We ordered the Crème Brûlée and the Chocolate Soufflé.
The Crème Brûlée was cold… unappealing … and far too sweet.
The so called «Chocolate» Soufflé was not even chocolate in color… did not taste like chocolate and was so wet and sloppy in the center it was unpleasant to eat.
This was absolutely the WORST steak dinner experience I have had at any restaurant. This was not our first visit to Mortons… but it sure was not a good visit at all. If we had more time I would have talked to the manager. My wife was so disappointed that he just wanted to leave.
Note: someone from Morton’s called me while I was driving. They wanted to apologize for the experience… However they just kept repeating that so many other people enjoy their food. However if you look at the Unilocal reviews… That is not the case. I think this is one of the worst rated steak houses on Unilocal.Flemings, Ruth Chris and others don’t have as low of an overall rating.
I am very disappointed that management never even offered to correct the situation. I am still waiting for them to call back and make this right.

Once, a cozy restaurant with its intimate atmosphere, well, that Morton’s no longer exists.
The Morton’s we visited last night looks more like the interior of a jumbo jet.
With its many, newly added tables, it reminded me of walking onto a 747 and peering down the aisle at the countless number of seats.
The wall separating the bar from the main dining room, like Elvis, has left the building. This along with the pony wall in the center of the room — the one with all the magnum sized bottles of wine sitting atop its shelf.
These dividers were important to me, at least architecturally speaking anyway.
They created a sense of space and separation, making for a more intimate dining and drinking experience.
Also gone is the server’s presentation of menu items.
Yes, the buffet cart with the many cuts of beef and the live lobster trying to make a break for it is no longer. But then it makes sense.
When you squeeze that many tables into a small room, there’s no room to navigate the cart between tables.
In fact, I couldn’t even squeeze my big ass in between the tables without feeling like
I was going to knock someone’s fork right into their eye socket!
I guess I’m just getting old, not wanting to sit within earshot of neighboring tables, listening in to insanely stupid conversations, or smell their lobster dinner continually wafting in my direction — or the old woman next to me whose parfum smelled like RAID, ant and roach killer.
Food and service are the same; excellent in a word.
I probably won’t be returning anytime soon.
I need a more intimate atmosphere — one that allows me to rip on other diners without their hearing me do so.
The guy next to us looked like a barn owl, and I couldn’t say anything until leaving, but by then, it was too late. My wife never saw him.
We could have gotten a really good laugh out that weird looking unit had we been sitting in one of the old booths in the center of the room.
Yes, I always make fun of people uglier than me.
Deal with it.

Took the kids for a special occasion. I like the remodel but still the service is lacking. It just seems a bit relaxed and not in a professional great experience kind of way. The food is always good but again a little inconsistent. We will go back. I will keep you informed if anything changes.

High End Steak House suited more for the older client or business traveler. Definitely not for young kids or families.
Atmosphere is dark inside to give you the ambiance of a high end restaurant. Huge wine list and good size bar.
Shared the 24oz Porterhouse, Baked Stuffed Shrimp and Caesar Truffle Broccolini.
The Porterhouse was prepared as requested and a good size slab of beef. Was served bone in and very juicy.
The Baked Stuffed Shrimp was a good compliment to the Porterhouse and Caesar Truffle Broccolini. The shrimp was stuffed with crab and had pasta on the side.
The Caesar Truffle Broccolini was recommended by our server and was very tasty.
Our server — Katie was very good and patience and full of recommendations. She definitely knew the menu well.
Mainly came here to use a $ 50 gift card and still paid $ 92 more for the 2 of us.
Kind of place to celebrate special occasions.

Ok, so the wait staff isn’t great but I mostly care about the food.
We got lamb chops and crab cakes for appetizers — both were delicious with a capital D. The bruschetta was plain and a bit soggy. The filets were wonderfully seasoned — possibly using seasoned salt instead or with the plain. The plates weren’t very hot so the meat was cooked to order and stayed that way through the whole meal. The asparagus was trimmed nicely and a bit overdone, but the mashed potatoes were seasoned perfectly.
Would I go back — definitely for a good meal. If service means a lot to you or you want to impress someone, I wouldn’t recommend it. Its not that they’re rude by any means, its just rather clumsy with several faux pas.

Celebrated the New Year and appreciate the full menu still offered during this packed night.
The Mixed Grill seems like a steal and can’t imagine why you wouldn’t go for the surf & turf offering.
The 6oz filet was perfectly prepared as well as the bacon wrapped scallops. The shrimp were a little over done and therefore dry. Also on the plate was just the right amount of asparagus to say you had some greens.
I did also enjoy their chopped salad with greens, avocado, cucumber, onions and blue cheese in a vinaigrette.
The sides we tried were okay nothing to write home about.
They were crazy busy so I won’t complain about the slow service.
The remodel does deserve note however. They opened the bar and added much needed seating in this area. They also lightened up the walls with a nice shiny wallpaper. Very rich and well deserved update.
Thanks Mortons!

Came here for the partner’s birthday and we had a really wonderful evening. The staff was really nice and our waitress was the perfect blend of friendly, funny, and attentive. We both had lobster and filet mignon, split the steamed broccoli and garlic mashed potatoes, and then ended the meal with a chocolate soufflé and crème brûlée. (So, really, as stereotypical as you can possibly get with a steakhouse dinner.)
The steak and lobster were prepared very expertly. the broccoli was only so-​so, and the soufflé was definitely undercooked and a bit gooey. I REALLY wished they had bruleed the brulee before it was sent out so it had been freshly put together, but it was good none the less. All in all, it was still a very classic steakhouse, and we had a great evening.

I have to say, the three star rating threw me before coming for dinner here. Morton’s has always been one of my favorite places to dine, and I’ve been to many across the country. I’m happy to report that I wasn’t disappointed at the Kierland location. I like this place because it’s old school without trying to be. The kind of place where you’re waiter has been working there for the last 10 years, drinks come stiff, and all the food is top quality.
We started with a half dozen oysters and a glass of champagne. Our next course was the crab cake which was all lump crab, and went well with the mayo sauce they serve it with. After that we tried their new bacon steak which was absolute maple porky heaven. Next we switched to white wine and split an order of the Chicken Christopher, which IMO is one of the absolute best chicken dishes known to man. For the next course we split a perfectly cooked medium rare 12 oz filet with sautéed spinach and mushrooms and a glass of Shatter Grenache. And finally to close out the meal we had a Grand Mariner soufflé and sabayon with after dinner drinks and espresso.
It was the absolute perfect evening, and the Über cab ride home was an excellent way to ensure we got home safely. I guess to sum Morton’s up, come here to have a great meal, with excellent staff. Eat the steak, not the steak tacos. Don’t expect to leave here with a bill less than $ 150 per head with drinks and tip, and you’ve got the makings of a great evening. On the other hand, if you don’t want to spend the money, and want to get the bargain, head up the street to Charlston’s, your meal will be a third of the price and the quality half as good.