Midas

The first guy I spoke to when I went in right when they opened was quite rude when he found out I had a groupon. I had to make an appointment and come back. The second guy was very nice. I was told 45 min to and hour. 20 minutes later my car was pulled back to the front but I waited for 30 more minutes to be told it was ready. It wasn’t because they were busy either. They then tried to sell me other things such as alignment. It was ridiculous I waited that long. When I
my car the AC was on full blast and I always turn it off before getting out and the radio was on a different station and blasting. Someone enjoyed my vehicle. I’m glad I only bought 1 Groupon cause I won’t go back.

Had a coupon for $ 17.99 oil change. Guy said it would be a few dollars more because of my vehicle. Never mentioned how much the «extra» was going to be. I went to pay and it came out to $ 29.15 after tax. Seems that few dollars ended up being more like 7 – 8 before tax was included.
Also heard him very angry on phone with someone. I was sitting in waiting room and he was slamming phone down, slamming drawers, etc. I guess if you got to do that in the course of business that’s fine, but not while you have customers in the waiting room.
Got out to my car and the mechanic failed to realize when he grabbed my door handle with his oily hands, he got it all dirty and oily. So when I go to open it, I didn’t think to check my handle for oil.
Anyways, I guess you get what you pay for. Probably won’t be going back.

This is my one stop shop to repair/​inspect anything o my car! They are always very professional, have wonderful customer service and get the work done in reasonable time! Big thanks to James for all his help with my car!

I gave them one star because that is the worst I could give them. They deserve no stars. I took my car in for a groupon oil change and they said they found a hole in my radiator. There was no signs of a radiator leak until I took my car in. They also handed me a laundry list of things to fix. I just wanted an oil change. Now my son took his car there and the same thing happened. His car was driving fine when he went in. After the oil change they said he needed an alignment. When he left the car was pulling. There shop is in the back and you can’t see what they are doing. It takes them a long time to do the oil change and who knows what they are doing to your car.

I might be biased because upon coming in for an oil change I discovered that Tom and I went to high school together 15 years ago l, small world!
He was approachable and took great care of my cars needs. Happy to have found an auto shop I can trust!

Nothing bad to say about these guys. The two at front are great (wish I could remember their names). Excellent customer service. I had no problems scheduling an appointment. I came in for an oil leak, which was pretty bad. Ran a test to find exactly where it came from instead of searching and guessing. Before doing any of the work they told me what they found and gave me a quote for the part and labor to ensure I wanted to move forward. They have a little lounge with a tv and plenty of reading material for your wait. Def pleased.

Went here after I had an issue with the local Firestone. Routine oil change. Took advantage of one of the coupons printable from their website. Coupon was honored and I got a same day appointment.
Had excellent service and was out of there in a little under an hour. Quotes for suggestions were given and service rep brought me around showing me the reason for them. Overall, very satisfied. Will definitely be coming here for my oil changes from now on.

once again hands down to mike my friend there was something seriously worng with her car that would require a lot of money to fix so I said let me call my mechanics they will tell you whether it really needs that part or not they are honest ppl. so I called they checked it out in less than 10 min figured out it wasn’t nearly as bad as she was told it was and they got her check engine light off but she felt so much better about the news and was very gratefull thank u mike for helping my friend before she had a heart attack lol

I recently went into Midas on N Scottsdale rd because they were able to get me in for an oil change on my 2009 Audi when I got there I had the very fortunate pleasure of running into James the store manager and he told me of course I needed that oil change he then found I had a bad tire and helped me with that and the shop being as efficient as it is did a full diagnosis and found out I needed front brakes he quoted me a very reasonable price for everything and in the end James and his staff came thru with everything and in the end quoted me a little less based on come complications with parts being delivered wrong (not their fault) it is hard to find honesty in auto repair but at Midas you will when you ask for James

Went into Midas the other day to get new brake pads. I had purchased a Groupon and was advised by midas personnel to hold off on redeeming it until they verified that I needed to replace them. It turned out I did need new brake pads and they changed them in a timely manner. Very happy with the service I received and will definitely be taking my car to them for other car maintenances.

Hour and a half for an oil change with an appointment. No other customers waiting but it took them 20 minutes from the appointment time just to take the car back. Time to find a new spot…

I went to get a LOF on the Beast last Wednesday. I inform Mike of a noise I’m hearing coming from the drivers side. He said they’d check into it. He comes back a little while later and says I need a new wheel bearing assembly and says he’ll show me the old part. He brings me the part after it’s taken off to show me and not knowing what i was really looking at, I say okay, lets get it fixed up and me back on the road. Almost $ 700 out of pocket. He did give me a discount as a repeat (with multiple vehicles) customer. So that was nice.
A few days later, I’m hearing the same noise. I call and speaking to another guy who says to bring it back in. So I take it in this AM for a 0730 appointment. James is there and after I get him up to speed — James looking at my service records/​notes and mentions that it could be the mode door actuator, which he sees needs replacing in the service notes. I state that the noise is coming from outside the vehicle. The service guy then takes it for a test drive. About 45 minutes later, I ask if they’ve found anything. He mentions to me that they’re checking the transmission fluid level to see if they’re low. And I say, isn’t that one of the fluids that should have been topped off last week, if it was needed??? Silence. He says the wheel bearing assembly was masking the transmission noise. I say, um this is the same noise, the same location, the same intervals and only when breaking. James says, we’ll let you know what we find.
After about another 20 minutes, he comes over by the waiting area. I turn around and he doesn’t come in but and jingles my keys, tells me it’s coming from the transmission, tells me his guy doesn’t know or isn’t qualified for transmissions (cant remember his exact words), and to go down the street to AAMCO, basically dismisses me and disappears.
I pack up my stuff and leave kind of dumbfounded. Same noise, coming from the same location, at same intervals and only when breaking as last week when I was told it was the wheel bearing assembly. :(
Update — I took it to another midas location immediately Friday and they were not able to get the vehicle to produce the noise. They however did find a socket was still on the vehicle. How long it had been there, if it was left on after leaving the scottsdale shop or if it had been on there since my last LOF from there a few months ago, who knows. Coincidentally, I haven’t heard the noise since Friday after the visit to the other shop and them finding the socket.

These guys are amazing! Straightforward no b.s. type of good business. They explained everything well and provide excellent customer service.

This place is great! Elite customer service and compassionate pricing. Have been here numerous times (unfortunately lol), and every time has been a top shelf garage experience. Newer staff from last time I was there but knowledge all the same, HIGHLY recommend this place

The best, best, best place ever!
Mike (Manager) & Tina are terrific. They really go the extra mile to help you, & explain what is going on.
As a woman who knows nothing about cars, I am usually worried about bringing my car in anywhere. No worries here, no up selling, prices were great. super coupons on their website!
Would absolutely highly recommend taking your car there. Thanks guys :)

I found myself at Midas last week when I had unexpected car problems… We’ve all been there– you barely manage get your car to the place and sit there just hoping it’s nothing expensive, casually checking your account balances to see how you’ll pay for whatever catastrophe has struck your vehicle… Luckily, Midas was awesome– they got me right in first thing on a Monday morning. The person helping me (I think his name was Chris?)was super nice and funny– not once did they try to sell me anything or freak me out about my car. They ran a diagnostic, concluded all I needed was a new battery and sent me on my way — even helped me out with the Unilocal discount when I mentioned it. All at a really great price I might add.
I live nearby and over the years I’ve ended up here 3 times – and it’s always been the same great experience. And coming from me that means a lot– I HATE car places– I always feel like they’re trying to rip me off. That has never happened here. They are officially my new car go to place.

I drive well out of my way to go to this Midas. I think that says it all.
I was so upset with the lousy service from the associates at the Big-​O Tires on McDowell and Scottsdale that I needed to take my business to someone who treats their customers with respect and appreciation.
The associates at Midas are very courteous, expedient, and very thorough when reviewing all your car’s information with you. I apologize for not knowing the gentleman’s name at the front counter, but he is a true service professional.
They have earned my loyalty, and I hope more people come to this Midas to experience how auto mechanic shops should be run.

THANK YOU MIDAS STAFF!
When I brought my car in for the installation of a side view mirror, I was given a quote & the time it would take to install the new mirror. Not only was the installation price reasonable, the staff completed the job in UNDER the estimated time.
I greatly appreciated the staff, especially Drew & Tina, who exhibited the highest standard of customer care. Every employee was kind, friendly, personable & very well informed of the services Midas can & does offer.
Although, I live 20 miles away, I will always return to this specific Midas!
Kristen

These guys are great. I just moved to Scottsdale from California. I went here based on the reviews and close proximity.
Absolutely the best customer service!
Great prices, fast service. I will be back to have my 2010 Subaru serviced with them in the future.
Highly recommend!!!

I have to give major kudos to the staff here. I bought a Groupon for a brake job I thought I needed and it’s rare to tie «honesty» with «auto repair shops» let’s be honest. I dropped off my car and received a call about an hour later that… my car needed nothing done to it. I couldn’t believe it actually. I have to tip my hat off to the staff for being so honest when I have a feeling many car shops would not be. Happy to recommend them not only for their honesty but for having a great staff. Happy to go back and use their services.