Microsoft Store

I love coming to this store. I’ve been a frequent visitor since I moved here 2 years ago and many of the Microsoft Store employees know me. I’ve always had great treatment and they have always been extremely helpful. During the Xbox One launch they made sure to have a day one edition reserved for me and helped me deal with the mistake that happened with the online store. Great location and great people

I’ve been coming to this store since it opened, and they have always provide great customer service. I purchased the Windows 7 upgrade here when it first came out. I have since had on laptop repaired and purchased 1 laptop and 1 Surface Pro 3. I have also brought my kids here for summer tech camps. Long story short great place with competitive prices and great customer service.

This store and company know how to do good business. I’ve been here a bunch of times and always enjoyed my stay, but I never had an issue I needed help with nor did I come away with one. However this past week ATT and their insurance company basically screwed me over. I couldn’t get anywhere satisfactory with ATT and the insurance company gave us 5 different answers from 5 different people with no real solution. So I contacted the Microsoft store to see what they could do. I spoke with 3 different managers over 2 days, and boy, did they ever come through. I will always go back to them for help. After telling them the lengthy story about what happened, they said, don’t you worry, we’re going to take care of you, and we’ll make sure you have the product you wanted and were supposed to have.
They did just that, all 3 managers communicated to each other so they all knew what was to happen to solve my problem, and they did just that. I guess after talking to big corporations who normally bully customers with the «my way or the highway» attitude, I got used to that being the case. The Microsoft store, second richest company on EARTH, treated me like a friend and family, and most of all, a human being who’s problem they could solve by conducting honest, intelligent business, while keeping a customer for life. I was surprised to see the flexibility allowed by such a big corporation and the managers working there really do have the power to make their own business decisions. I did not go in there expecting them to be able to help much, but they certainly blew me away with old school mom and pop store type business attitudes.
Kudos to the helpful employees there and they have a customer and fan for life!

Good morning,
I spent 3 hours and drove 25 miles yesterday with my 12 year old son, to the Microsoft store where they started from scratch trying to solve the escalated problem and said they could not return the device because there is no valid serial number which is the source of the issue to begin with. I am very disappointed in the disconnect between Microsoft’s corporate care team and the local store. Their lack of empowerment and failed willingness to take care of the customer first, dealing with the red tape later is ridiculous. I learned more about the inner workings and cross department channels then a customer should care to. For some background my son worked very hard to save his money for the Surface Pro 2 back in March, and I have spent hours working in Microsoft’s service structures of email, chat, phone, store with multiple people promising that they would «personally» take care of it to no avail. I now would simply ask for an accommodation for these patterns of inconvenience.
(Case reference SRX1284432953ID, SRX1284480365ID, 1 287 788 866, 1 287 488 978)

Terrible experience. The techs are there and you think they know or, are supposed to know what outlook is and they don’t. I went in to fix an issue that they told me would take an hour. An hour turned into a day which turned into 5 days. At the end of 5 days they told me I needed to put in a new hard drive. Mine was shot. So I Let them do that. But they were shocked and confused why the new 365 outlook program I purchased wouldn’t load onto their new hard drive I purchased from them. Really? They were unable to retrieve any of my old data. Really? Well I left and will never go back there again. Yes, store is impressive but no way is the staff as knowledgeable as Apple Store. No wonder the store is always empty. They want you in and out and don’t FINISH what they start, instead say sorry it’s the best we can do and left me with email issues I dint have when I brought it in. I would’ve gladly paid for services but I guess that’s what you get for free.
Well, Next day I hired a young man, my son’s friend, who I found out is a Tech, fixed my email issues and took my old hard drive and said there’s nothing wrong with my old hard drive and said he will work on getting everything Microsoft said I lost. «It’s NOT Lost.» He said. Looking forward to getting my old data and files back from someone who really cares about the customer.
Don’t go to that store if you have any issues. Hire a knowledgeable tech who knows your specific software and hardware. You will thank me. It was not worth the headache and stress that store put me thru. And the lying?! Yes they did. I was out of business that week due to them stonewalling me.
I’m sorry to post such negative feedback. But I would want to know how I’m expected to be treated before I go in. Good luck!
Zero Star rating !!!

Shaq was very helpful and help me get my purchase completed in almost no time. I only had about 10 minutes and he was able to answer all of my questions about my new surface pro 3. Super personable and even pretty funny. I would definitely go back to this store for any computer me 4 even for any GoPro camera accessories, they have all of them except for the selfie stick. Get that and you will have your fifth star!

Just left the store and after 15 minutes of reviewing the Surface Pro 2 and 3 and no one even asking me if I needed assistance, I decided to leave and purchase my 2^nd iPad Mini. My daughters birthday is this week and I drove from Chandler to Scottsdale for one reason, to get my daughter the Surface. Not sure why I had to surf the web reviewing 2014 Range Rovers, build spreadsheets and read about Tiger withdrawing from the Firestone in addition to tryIng other functionality with no acknowledgement. Oh well, MS clearly doesn’t need my $ 1000 or additional funds for XBOX One games downloads. Thanks for reminding me of my 2^nd class citizenship.

Very impressive store, staff, and products
Like most human beings I know, we have a mix of Apple, Google, and Windows products in our home. And while I’m a fan of the design of Apple products, I guess I’m in the minority of folks who think the service in their stores is just average.
I’ve been to the Microsoft store a few times and find the design is on-​par with Apple. This was the first time I was looking to buy. Where the MS Store stood out: (1) Service reps eager to help when you need them; (2) service reps who introduce themselves and then let you know they’re there to assist if you need without pestering; and (3) an improving set of hardware options.
It is hard not to compare since we’ve been pitting Microsoft and Apple against each other for so long. From what I see, the design advantages Apple has over Windows products are diminishing. Hardware from Asus and HP is clean and elegant… just a touch away from what Apple offers but with more variety. Office is still the best productivity suite available, though also the most expensive. If Microsoft gets a user-​friendly and more secure Win8 done, the OS battle will bend hard MS’s way. And if they can leverage the XBOX platform with a better apps ecosystem, it will be a very fun media battle for us consumers.
Bottom line: I walked out with a Surface Pro 3 bundle under my arm to test at work. Price was about equal between Apple and Windows bundles for equal hardware and software. And I was happier than the last time I visited the Apple Store (by a lot).

This store has what Apple stores don’t: competent and polite employees (I’m so tired of waiting for assistance at Apple stores. The blue shirts don’t seem very interested in helping out customers); a variety of manufacturers represented; and more interesting products that are reasonably priced and far less limiting than their Apple counterparts. I’ve always gotten prompt, courteous, and very helpful advice at this Microsoft store. I have almost every Apple product currently available and do still love the products; albeit, they’re extremely over-​rated and over-​priced. I’ve recently purchased a Windows laptop and realized that I am actually enjoying it much more than my MacBook Air. The operating system is less limiting and actually offers a far superior UI experience. Apple customers, including myself, are a very loyal group and it takes an open mind to look at products from other manufacturers. I’m glad I opened my mind and wallet. I’m super happy with the product, the price, the customer service, and this store in particular. I’m in the process of switching from an Apple ecosystem to a Microsoft ecosystem. Next up: Windows Phone. If you haven’t checked it out, do yourself a favor and do. I’m not even going to look back at the iPhone and will have no iPhone envy with OS 8 and iPhone 6: the developers preview last week with the new OS 8 seems uninspiring and not in the least bit tempting. I’m pretty sure Steve Jobs is rolling in his grave knowing Apple is no longer an industry innovator. But… I digress. This store at Scottsdale Fashion is very worth checking out for all of the abovementioned reasons. Super happy customer…5 stars!

Went into the store yesterday. I had very specific questions around Microsoft Surface 2. Was planning on purchasing one that day. The store is very reminiscent of an Apple Store. Spoke to a rep that was over at the Surface table. Very unhelpful. Actually answered my questions with only a yes or no. No elaboration at all. If I come in looking for additional information and tell you I am interested in the Surface 2 then I would expect you to tell me all you know. Not just glib short answers. Drove 40 minutes because I thought this was the place. What a waste of my time! Won’t be back and will purchase my Microsoft products elsewhere. Guy told me he had been working there over a year when I asked him. Really???

Really enjoy this store. It is very convenient and well laid out. Customer service was fantastic had a tech named Adam help me out with my Surface and unlike the apple people he was very cool and patient helping me with my problem.
I recommend this place very much and am glad this store exists. I hope they add more throughout the valley.
Kyle

I stopped by here a couple of weeks ago out of curiosity. The store is spacious and contains many brands of PCs including Acer, Asus, Dell and Lenovo. The computers, tablets, phones and accessories are presented in such a way that allows the shopper to view it and interact. If you like technology and all it offers, you will likely enjoy this store.
I have been in the market to replace my original iPad since it went into forced obsolescence last summer with iOS6. I wanted to opt for a replacement iPad at the Apple Store by the cultish atmosphere in that store really turned me off. Furthermore, the price of the replacement after two years of usage did not warrant the purchase.
I can be argued that the Microsoft Store is a rip off the Apple Store, but who invented the tablet and laptop — not Apple!
The store is the best place to try out the xbox. The screens on the walls are huge and the sound effects are studio level. It is simply fun. There is no pressure by the staff to buy anything. They are friendly and well trained and can answer most of your technical questions. The prices are reasonable. You can probably shop around and find computers and tablets cheaper. However, the support that is provided is worth the difference in price.
I was really amazed to see a store employee patiently assisting an older customer with his computer questions and provide answers… there were many!
I only wish they still sold Zunes…

Joe the manager is awesome! When I first went there last month I purchased a thinkpad twist, it had issues and has since been recalled. The staff was helpful and completely understanding with my frustration. They made sure I got into another product that would be the best solution for my business. Everyone was great in getting me back and running and extremely patient with me. They walked me thru and transferred all my data now I’m back there every week for the training. Their technical support and trainers are great. A huge Thank you to Adam! My favorites for training are Gary, Melissa and Alma they spend time with you and let you do it yourself which is how I learn. From the moment you walk in to the minute you leave you’re treated with respect, communication and a cold beverage. I only wish they offered wine along with their water and soda’s :-) I would highly recommend The Scottsdale Microsoft Store to anyone looking to purchase a windows product. They will answer your questions and help you make the best decision for you.
Debbie Nieman
Realtor

Employees are nice and helpful, shop is awesome with a gorgeous setup, fantastic events, and great promotions.

AMAZING!
Let me first tell you one thing before you keep reading this review… I don’t care for Apple products — I think they’re nice looking but overpriced and expensive and not worth it.
This microsoft store reminds me of a microsoft version of an Apple store. It has bunch of computers and bunch of phones and everything. It’s very customer friendly where you can truly try the products. In front of the store, you can play video games. The consultants are nice and friendly. They seem to know we might not purchase the products but they’re glad to know we’re having fun or enjoying ourselves.
I see people just chill there and use the computers — I suppose you can just hang out here if you’re bored at the mall!
I feel like I am in techie world when I enter this store — it’s almost like another universal. Super neat!

I had to do a double take when we walked past this store in the mall. Yes, it is their attempt to be «apple-​ish» but I didn’t care. It was geeking time for us PC people. It was great to see all of their new things there to play with to my hearts content, but no, I don’t care how fantastic that mouse is and what it does (and it was very cool) I am entirely too cheap to pay $ 80 for it.
You can play with things to your hearts content and the workers are there to help you with any questions you may have. I had a ball playing with the Xbox kinect and totally forgot I was in a mall when I was busting some moves playing Dance Central 2. I have GOT to get me one of these!!!
If you are a PC person then this place is fun if for nothing more than just going in and viewing the goodies… and playing with them.

As a technology enthusiast, I was pleased to see Microsoft’s launch of their very first retail store (ever). I have window shopped here several times since it’s Grand Opening in the Fall ‘09
Of course, my first instinct about it was, «Oh, it’s probably going to look like an Apple Store.» Hmm, yes and no.
Similarities:
** Sleek Layout of the Products and Accessories
Differences:
** Sells various Laptop and PC brands such as Sony, Toshiba, and Lenovo
** X-​Box Gaming Demo Area (Usually, they will have kids jumping up and down in front of the screen, playing some games. So I commend them for placing this at the front of the store to attract shopper’s walking by).
If you are a «PC» person, like myself, it is very refreshing to see that they offer different brands other than just ONE (like Apple does). With different brands, there’s different styles, experience, and feel. We like choices! At least some of us do. What I have observed and in high favor of is their showcasing of the latest hardware version of whichever Laptop or PC that is currently out.
Lastly, when needed, the Staff members seemed knowledgeable and attentive.

I dig this place. Yes, it is clearly Microsoft’s attempt at something like the Apple Store. Unlike at the Apple Store however, the associates here actually seem to have time to help you. Forget Best Buy, seriously. I won’t even go there, literally or rhetorically.
We hit Microsoft Store after being given the runaround down at the Sony Style store. The staff is very friendly and the woman we talked to easily answered all of our questions. We bought a Sony Vaio from her. She offered the free «Out of Box Experience» in which they take out your laptop and show you the basic functionality, install Windows updates, and so on. They charge like $ 100 for this type of thing at Best Buy. They also have three-​year Microsoft support plans on offer, but they don’t pressure you with it at all. We declined these things and were on our way.
They offer a 10% educator discount, which saved us $ 100 on our laptop. Score! Great experience.

I went to this store because I bought a new Toshiba laptop with Vista on it and I can’t stand Vista.
It doesn’t work with my old programs and Microsoft really screwed up the scanner camera wizard.
So I went in looking for solutions. I found the staff to be very helpful and knowledgeable, they tried to talk me into upgrading to Windows 7 pro as it can run XP in a virtual environment and assured me that would solve the issues I was having.
I was less than eager to purchase the new software on the word of a salesman and they didn’t have a computer in the store with Windows 7 Pro on it so they got a manager to assist me.
He explained that he would have to get corporate approval to install Windows 7 pro on one of their units but he would do so and contact me when he had a system to demonstrate for me.
Two days later I got the call, I returned to the store wit my old XP laptop, my new Vista laptop and my camera (so I could demonstrate how superior the XP scanner camera wizard is)
I met the manager and he proceeded to show me how great Windows 7 is and I was impressed right up to the point where I got to try it for myself like I would use it for business.
It had the same issues as Vista. We opened XP in virtual mode and the new scanner camera wizard opened when I connected the camera. then I showed the manager how it works on my 6 year old XP laptop and he realized, that windows 7 Pro would not work for me.
I gave them four stars because they really tried to help and treated me very well even though I didn’t buy anything.
If your a windows user, and need help or advice, go check them out, they were polite, and professional. Its not their fault that Microsoft screws up every good thing they make.
Did I mention I’m a PC and Vista was a bad idea.

I was in the mall, killing time as usual, and decided to take a look at the Microsoft Store. I have worked with Microsoft computers since the advent of the computer age, and had recently visited the Apple Store, so I was curious what the Redmond people had to offer.
Next to the Apple Store, it left a lot to be desired. It was pretty much the same that you could see at any large electronic store — and since Microsoft is primarily a software company, the computers were a mixture of Dell, Toshiba, HP, etc. There were several interesting displays set up, but I found nothing that was really outstanding or different than you could find at Best Buy or any large computer store.
Even though all of my computers are windows based, I will not be returning any time soon. There was just nothing that was really new or innovative.