Macy’s

Macy’s provides the worst customer service. Going into the store entails long lines to check out after waiting a long time for a floor person to help.
We ordered items online and needed to adjust an incorrect billing. Calling customer service entails wait times of 30 minutes+. Getting through to the IRS is faster.
Their brick and mortar experience is awful. Their online service is awful. They do make it easy to order online, though. Just do not expect to be able to get service easily.

So frustrated right now. Placed an order online with Macy’s on the 10^th, they cancelled my order but kept my funds. Called them on the 11^th they supposedly fixed my order. Checked my bank account this morning they ran my card a second time without me authorizing it. Called them today was on the phone with them for 2 hours they said I have to wait 7 business days to get my funds back and they wouldn’t give me the number to their legal department. To top it off they hung up on me while I was on hold for 15 mins after the 2 hour mark. Worst customer service ever. So disappointed

I am writing this review about Macy’s it is unfavorable they have sent me a leather sectional four times now it has been damaged all four times they took it back yesterday there was a bright sticker on the bottom that said the product was from China and contains materials that are known to cause cancer in humans I asked the manager to please take all of it back and refund me my money on my first payments on the furniture I gave them close to $ 2000 I asked them to refund it to me they said they would pick up the furniture and it would be 4 to 6 weeks before I was refunded my money and they were not sure if it would be in the form of cash or credit I do not want any credit I do not plan on shopping with them ever again this is so frustrating I may have to keep this piece of crap furniture because they are not refunding me my money to go buy other furniture and I cannot leave my house empty for a month and a half until they decide to return my money or credit me

I went in today to this location to find a suit for an upcoming interview. I walked in with my parents not knowing too much about what sizes would fit best or what look would be best for a professional interview. The associate Cynthia saw me trying on coats and approached me in a very kind and helpful manner suggesting what size I should try. Cynthia took the time help me pick out everything I needed for the most important interview of my life, for the coat, too he dress shirt, to the shoes. The experience I had today couldn’t have gone smoother or less stressful, and I feel much more prepared for my upcoming interview. Thanks again Cynthia for you professionalism, kindness, and patience.

Found everything my boyfriend needed for his wardrobe and the merchandise is great.
However, the man that rang us up at the register pretty much ruined my shopping trip. He told us about this new Macy’s promotion where if you spend the $ 25 extra on your purchase that day, you will receive an additional ten percent off later purchases at Macy’s. Clearly I listened to his entire sales pitch and responded politely «Oh no thank you. Maybe another time.» He did not like my response and again tried to convince me I would save more than I was even spending that day. I said again «no thank you thats okay». Then he gets this attitude and after he finally swipes the credit card, he doesn’t say a word and bags up all our clothes. As we begin to walk away, he again barks that we should have taken his 25 $ deal because we could have saved a lot more. It was as if he were scolding us! I couldn’t believe that after two paying customer just gave him some great business that he would have the audacity to speak to us that way.
I am all for different deals and sales promotions. And I do save ALOT especially at Macy’s thanks to all the great deals. However, when I say «no thank you» to the current promotion or email list, I think that should be enough… I am already a paying customer so just let it be.

Reasonable selection but unbelievably poor service, particularly in shoes. Moved to Scottsdale four years ago, and have found the service at the Scottsdale Macys to be suprisingly poor every time we stop in.

This is THE Macy’s to go to if you’re looking for the higher-​end Macys’s-level designer brands, at least for men.
While Biltmore has lost many of their high-​end brands (7 for all Mankind, Armani Jeans, Hugo Boss), Scottsdale still has many, including: G-​Star Raw, Diesel, Armani Jeans, the usual «better» brands like Tommy Bahama, Lacoste, and «the usual» Calvin Klein, Nautica, Tommy Hilfiger, and Polo Ralph Lauren.
It also has a VERY large men’s underwear and swimwear department and still has the men’s «Impulse» department (trendier, more expensive young men’s fashion and premium denim).
I will say that their sales racks are more difficult to navigate than Biltmore or Chandler. They do have plentiful fitting rooms though, and I appreciate the self price-​check machines.
It’s simply the largest, highest volume, most upscale Macy’s around. I’ve had some nice interactions with employees too, though for the most part I am left alone. Don’t forget to check the exclusions on your coupons!

shoes are great — shoe service? i hate
jewelry is great — jewelry service sucks —
well that is what i thought until i went to the one in Scottsdale — there was an amazing girl there. i hate the fact macys has so many things i love to buy, and crappy workers. mac biotches. Chanel counter is ok.

What happened to Macy’s? I recently heard a Macy’s manager say that the buying is done out of New York for all stores. Could that be the problem?
I can’t comment on the men’s department, but the women’s is not what it used to be. I have noticed this in several stores, not just here in Scottsdale.
The Hotel Collection towels, though, can’t be beat! They are also currently on sale, but what isn’t currently on sale? I do love that about Macy’s! Every day is a sale day!
The clerk in the men’s department was super friendly. As she proceeded to tell us about her husband’s and her health histories, she also sold us a $ 2 American Red Cross dress pin (with red sparkles, no less), and because we were both wearing red, we received a special discount. Why the clerk in towels didn’t mention this discount, I have no idea.

Over priced, but good quality, merchandise in an old-​school department store that has not been updated in years. I used to visit this store daily because I worked nearby. I have purchased everything from clothing to luggage to purses to small appliances at this store – however, never at full price.
My trip today is one of the few I have made to Macy’s since the Fiesta Mall (close to my home) store closed and this store is quite a drive from my home. I try to go to Macy’s during the end-​of-​season clearance sales. Why? Because I am outraged by a price point of $ 60 for flannel pajamas or $ 118 for a robe. Usually by mid-​January these types of holiday items are 75% off in most places, but I noted today these items were only 40% off. I left the store without making a purchase today. The display table was loaded with this merchandise, so they don’t seem to be moving product at these prices.
This store is in Scottsdale Fashion Mall and parking for Macy’s is tricky with mall remodel. They have signs pointing the way to Macy’s parking like bread crumbs to help you find your way through the construction mess. The store has lots of employees, but you have to actively seek one out to get assistance – no one volunteers to help you.

Have found the Christmas Day circular to be very misleading. Came in early looking for watches. The 50% watches that were advertised is a remarkably small group of really ugly watches. The ad made it seem as if all fashion watches were on sale. They didn’t even have the advertised Bulova in stock. Can you say bait and switch?!? Had more respect for Macy’s before but not now. Very disappointed in the misleading ad and sales tactics.
The sales associate was willing to «honor» the ad by substituting a Seiko for the advertised Bulova. Truly bait and switch.

I signed up for their sales texts alerts. Worst decision ever. I love macys and their epic sales. Especially accesories.

This is my home shopping spot everywhere from clothing to pants and to shoes. They always offer the best price and service. Definitely a place to check it out and they will try to price match if you bring other stores’ ads to them.

Am I the only person who thinks this store is a pigsty? Sales and clearance racks are just a mess. Nothing on the right hangers or sorted in the correct size sections. It’s so frustrating to pull out a cute dress on a size 8 hanger and have it really be a size 14. The same goes for the lingerie sale racks. I’d rather walk away from a great deal than spend hours sorting thru that tangled mess.

Macy’s always have great sales going on. I love this particular store; especially the cosmetics department. I went in shopping for a brush-​on lip gross instead of a sponge-​tip application one that comes with most lip glosses. I started at Estee Lauder’s counter. They didn’t have one. The Estee Lauder beauty consultant walked me to another counter, introduced me to the beauty consultant, but counter didn’t have the gloss. The consultant of that department walked me to the Dior counter, introduced me to the beauty consultant there… finally, I was able to get a gloss with a brush-​on applicator. Talk about going above and beyond! I went back to the Estee Lauder counter and purchased the new Pleasures Flowers fragrance just because the consultant was pleasant.

As far as Macy’s stores go, this one was pretty average. The store was clean, but I always feel as though the sections are overcrowded. There were several staff members working, although we never spoke to any of them.
Macy’s does not really seem to fit my style type or my desired price point, although I’m sure there are many people that love it. They do have some clearance racks, but it’s hard to justify paying clearance price there when I can get something similar that I love for cheaper at another store even at regular price.

I absolutely LOVE shopping at Macy’s when I’m in the US! They have a great selection of brands, and I always seem to be able to find a good deal. For women, they carry designer labels like Michael Kors, Calvin Klein, INC, Rachel Roy, Paige and more. A fantastic place to shop for home goods and formal dresses as well. Comparing them to a department store like The Bay in Canada, they definitely have a better size and brand selection, and overall provide excellent service.
For Canadians: If you go to Customer Service or tell them at the cash register that you are visiting from out of town, they will ask you for ID and give you another 10% off! This cannot be combined with other offers if you watch the US newspapers for coupons.

Love the size of this Macy’s not so overwhelming & the deals are off the charts mid summer on summer outfits. This is entirely due to being AZ & I’m not even thinking about Fall yet like the rest of the country. Definitely give this Macy’s a try. Head & shoulders above all in the valley minus Biltmore.

I am torn on what rating I should give this petite Macy’s.
You see, back in the day we had so many choices among the big department stores: Goldwater’s, I. Magnin, Marshall Field’s, Filenes, Bullock’s, Bön Marché, Abraham & Straus, and John Wanamaker’s. These are some great names, who are now all gone, replaced by a super store called Macy’s.
At Fashion Square, we have Dillard’s, Nordstrom’s, and Needless Markup (er, Neiman Marcus). They are the best of the remaining big box retail anchors.
Macy’s to it’s credit, has the size to squeeze suppliers, offering some good value to consumers. But Macy’s is a shell of it’s former self. Thanks to the bankruptcy in the early 90’s, it began a consolidation phase into one brand. It also brought about a bland homogeneous sameness.
I miss the old brands and the former Macy’s. But the new one has some good prices and occasionally a great sale. So, if do don’t mind the same old same old, then this is your place. Somehow I remember Sears, Roebuck trying this a while back. But as friend Teresa S bemoans: «There is something about this one that is not quite there…» I would agree.

Macy’s is a store that I really love. There is something about this one that is not quite there though. We came in to get my boyfriend some dress shirts.
Looking for white Dress shirts and ones not made in China.
We had first gone to Nordstrom. I was shocked to see that almost every Man’s Dress shirt in Nordstrom’s was made in China.
So to Macy’s next.
This Macy’s is located in the Scottsdale fashion square Mall.
We found a very lovely woman who was willing to help us in the Men’s Dept.
She found us 2 very nice shirts. Both exactly what we were looking for and the other thing is they were both on Sale!
What more could you ask for. We were both very happy. It was a good day.