Laboratory Corporation of America

Avoid doing business with this lab at ALL costs. Slow. Inefficient. Understaffed. Dirty office. Did I say understaffed?! and long wait? !. Quest labs any day. Lab Corp NEVER!!!

I figure I might as well write this review from the mobile app as I sit here 45 minutes past my APPOINTMENT. This is the second time this has happened.
What’s the point of making an appointment?

It’s a drab, medical testing facility. I can’t imagine anyone being too happy to be here, but the ladies who were working today absolutely hustled to get to everyone’s appointments on time. I quite appreciated the lack of chit-​chat, and the «let’s get this done» attitude.
The whole process was a bit confusing for a newbie like me (oh, to be young and healthy), so that’s the only reason for the average rating, as I was mostly lost throughout the details. I’m still afraid of a $ 1000+ bill if the insurance ends up denying the claim. Let’s hope there’s a happy ending to this story

Online system down. They flaunt the ability to make an appointment. However, well good luck with that. Be sure you catch them at a good time. I’m sitting with an entire restaurant staff currently… Hoping to get out of here before I’m 50. No one answers he phone, and starting ⁹⁄₂₉ no drug screens at this location

My new preferred lab because the wait is usually short. Short enough that I often don’t have time to focus on the negative aspects here. And there are a few.
First off, it would be nice if you could sit in the waiting room without listening to one of the front office staff bitch about her job. Second, it would also be nice if the front office actually listened to their patients. At my last visit, the wait was unusually long for this facility and I overheard this encounter.
JP (Joe Patient): Hi, I’m Joe Patient. My doctor was going to fax over my order.
DL (Doesn’t Listen): What’s your name?
(JP repeats his name, DL thumbs through files)
DL: I don’t see anything, do you have your insurance card?
JP: (confused) Yes, but what do I do about the order?
DL: I have the order here.
JP: (confused again). Here’s my card. I was last in on ⁸⁄₁₂.
DL: Have you been in before?
They also had this ridiculous policy where you had to provide a credit card for any balance after insurance, but they would only charge it a maximum of $ 15 and bill you for the rest. Either bill me for it all or verify my benefits ahead and collect the proper amount. Last time I was in, they didn’t do this so maybe they got rid of the policy.
As far as the techs, most are pretty good. Once I did get a tech that hit the vein, but the blood trickled out at a snail’s pace so I’m pretty sure she didn’t have the needle at the right angle or something. But overall, very competent and a much shorter wait than the nearby Sonora Quest.