Kosmo’s Doghouse

I had used them at least 6 times with good results, then a disaster with horrible customer service recovery. I would highly recommend every one skip patronizing this business with owners that do not give a rip.
I had my Chinese crested down for a grooming when the power went out in the business area. Obviously just bad luck for both myself, and the business. More so for me, as it is a 1.5 round trip from where I live. But cannot blame this part on the business.
I return the second day, and my dog receive such a bad haircut it was almost funny. Very choppy and crooked, when you looked at the hair hanging below her mouth straight on, it was cut at an obvious slant. The hanging hair left on one ear was about ½″ longer than the other ear. Random long poofs of hair all over the rest of her. Obvious uneven chop lines.
It was almost a laughable spoof where you would expect Candid Camera to pop out, it was so ridiculously bad. However the 10 hours of driving and the $ 60 did not make it the least funny.
My boyfriend picked her up in a hurry before closing hours the second day.
When we got her back home in good light the horrible hack hair cut became obvious. I call one of the co-​owners the next morning and told her a visual was worth a million words. She said to bring her back to be fixed, and promised a certificate for the next groom. In context I took that to mean a deserved free groom.
For the third time, another 45 minute return drive, same horrible hack hair cut in a shorter version. To add injury to insult they took all day so it took another 1.5 hour round trip to retrieve her. The certificate turned out to be a coupon for 15% off the next groom, this was the ultimate insult. I asked to have the owner call me the next day, no call. I called back once more, no owner in, once again for a return call, no call.
Kim H

I am so glad I found this place. After looking for a lot of groomers I decided to give this place a try. They did not disappoint. I have a ShitZu and because it was summer I want her to be shaved off. I was scared at the beginning but she ended up so gorgeous and I have to mentioned she was beyond happy. We recently lost our 15 year old boxer and she was very depressed and after this hair cut she was so extremely happy that made me wonder. So I decided to call the place, I wanted to say thank you but I started joking saying «Hey I don’t know what treat you guys used but it worked». So they mentioned that they use Aromatherapy to calm the dogs down. I never heard such a thing for dogs but I was super grateful because after that she was a new dog and she did better with her depression. I have to drive a bit to get there but I don’t mind because I know that they care for my Fifi and the staff is super friendly.

Recently returned after the remodel — what a difference! They have really taken this place and upgraded on the side of food/​treats, toys, accessories and health products.
No more high counter that hides the sales associate, no more large baths taking up half of the store — a cute little nook with two self washes have taken their place — AND the sweet smells of aromatherapy as soon as you open the door which I was told helps to keep the dogs/​cats more relaxed during their (potentially stressful) grooming experience; in all, a very open and welcoming atmosphere greets both you and your pets.
I have an appointment with Drea coming up and cannot wait to hear how my somewhat-​skiddish-​around-​grooming-​time pup does this time around.

Love this place!!! Everything is new and improved since my last visit years ago. The self wash area has been completely updated and is fully stocked! I can’t wait to go back to give one of my dogs a wash. The staff was very friendly. They helped show me around the store. I ended up buying a cat toy that was suggested by one of the owners. My cats loved it! This has become my regular pet shop. Can’t wait to go back when the dogs and cats run out of food.

We absolutely love the summer cut we got our 13 year old wondermix. Nice and even, no nicks or cuts and his nails are nice and rounded. Sanchez looks awesome and he is strutting around the place with no panting. Thanks Drea!

I have been to Kosmo’s twice now. The first time was for a self service dog bath. The people working there were very helpful and friendly. When I was done I was looking for a soft flying disk for my border collie to catch. They didn’t have any in stock, but when I asked they were more than willing to order one.
The second time was to use their grooming services just yesterday. The staff was again very friendly and worked well with my dog. When completed my dog looked clean and very well groomed. I am very happy with the job done by the groomer.
I would recommend Kosmo’s to anyone looking for self-​service or full service grooming.

What a find! I love this place! Happened upon it and the owner was so super knowledgable about her products! She helped me find a great dog food that helped with my dogs allergies. No more scratching! And he loves the taste. Great job. I am customer for life!!!

I try to shop local businesses to support my community and because I generally get the best service. Not so at Kosmo’s since new owners took over. I went in to buy my specialty dog food but they didn’t have the size I wanted. They took my number and told me they would order it and call me on Friday (this was Tuesday).
Having not been called I walked in the following Tuesday and was told the food hadn’t been ordered but it would «definitely» be in this Friday and I was «promised» a phone call when it arrived.
Never heard from anyone. Found a new source that charges $ 18 less. I don’t think Kosmo’s will be able to stay open if they lose customers like me.

Myself and my family members have been clients of this business for years, but it has recently been bought out by a new owner. Since the change in ownership, I have had nothing but bad experiences. Not only do clients enter the business without recognition, but they have an exteremtly unprofessional work ethic. On my last visit there, A DOG GOT LOST. When dropping off my pet a good samaritan entered the businiess to check if a dog had gone missing. The staff quickly responded no seeming to pay no attention to the samaritans claims. Upon picking up my dog TWO HOURS LATER, the employees realized that they indeed had lost a dog. It so happens that is was the same description as the dog that was picked up by the samaritan hours before. Hopefully the dog is eventually returned to the owner. The last thing you think when trying to pamper your pet is that you will never see them again. DO NOT GO THERE!

First time going to a self-​serve dog wash. I thought the people there were friendly and polite. The shampoo and conditioner were nice and they provided clean, fresh towels. I thought it was a pretty good deal!

Updated Review: This place has gone downhill. In the 3 months from when we started going here, the staff isn’t as friendly, the facilities are run down, hooks torn off walls, you have to ask for aprons, dyers are not properly mounted. I’m not sure what happened. Even the shampoos seem different. Last time we went, we got the regular; oatmeal shampoo. It left my doberman flakey and very itchy. Regrettably, I dont plan on returning to Kosmo’s which is very sad because I had higher hopes.

Did a great job on making sure the dogs were groomed exactly as requested. The ears were as short as we asked. When i came to get them, the dogs, couldn’t be more relaxed. It was a $ 100 for two small dogs, but totally worth it. I would highly recommend this groomer (AND they gave a whole bag of sample treats!)

As long as we live in Scottsdale our Zsa Zsa will only be going to Kosmos to be groomed!!! The entire staff is so sweet but I was extremely impressed by Emma, one of the groomers. I get a little worried when having our very old chihuahua groomed because her fragile little old dog body and medical issues. Emma got her in and out quickly with out stressing her out with any dryers or wait time, I think any owner of an elderly dog can really appreciate this. Zsa Zsa is so soft and silky and her nails are trimmed perfectly. Thank you Kosmos for taking such good care of our Zsa Zsa!!! She looks gorgeous :)

Kosmos is great. My groomer for my mini schnauzer does an amazing job, best I have found. She keeps excellent notes and really knows her breed cuts. I also use Kosmos self wash, they have very nice raised tubs with everything you need. High marks all around.

The very best dog wash. It has self serve with everything you need. Just walk in with your dog. They give clean towels, all the good smelling stuff for shampoos and all rinses. Nothing but the best. My dog, who hates a normal groomer, loves even their groomer.
The dog food selection is great and very smart. Not that bad dog food. Really a wide choice of excellent brands with great protein, all varieties. They help carry the bags to your car too. Just the friendliest place. Been going there for years.

I LOVE Kosmo’s! Not only is the staff some of the nicest and friendliest people, but they are super helpful. I have a Great Dane who does NOT like baths or getting his nails trimmed. When I come to use their tubs, there is always someone willing to help me get the giant baby into the one. One time the girl even crawled in and coaxed him up with treats. As far as the nail trimmings, this is one of the few places where Brody doesn’t fuss too much and they let me bring him back and hold him while they do it. Also, before I went to feeding my big guy raw — I was buying giant bags of food twice a month. The staff always brought it to my car for me without me even having to ask. (I’m not feeble at all, but trying to carry a 30lb bag and maneuver a Dane is NOT easy.)
The owners and staff are super generous too. I volunteer for a rescue and when I approached them about a possible in-​kind donation, not only were they happy to give — but they exceeded my expectations. Such generous souls.
I tell all my friends to go!

I hesitatted about writing a negative review, but after reading one that sounds like my experience I thought it best to. I had gone three times prior, one to do a self serve and two for the «professional cut/​groom.» I specifically wanted a «neaten» to leave the long hair in place and clean around the backside but leave the pretty long hair cut. NOT WHAT I GOT. The groomer did a total shave it all off leaving non of the long pomerainian fluff! When I went in to pick up the dog the groomer couldn’t greet me «she was too busy» hmm. I was disappointed to say the least — Now after seeing that they do Groupon, which I did not have, I understand the rush job. I will not be coming back. I left a generous tip, even though the more I thought about what I got, the sorrier I was that I did leave a tip. The front desk was not genuinely apologetic when I told them this was not what I asked for. I am guessing that if this type of behavior continues, the business will not.
C. Mann
Scottsdale

So my friend from school told me about this place. Pretty amazing groomers. Ask for Rachel. She is so awesome. The price is better than any Pet Smart and your animal will not shriek in terror while there. They have Groupon discounts if you are on a budget. They also have self-​service washing. Pretty neat. Also, so many foods, treats, goodies, toys, harnesses, etc for your pet that you will be amazed. I have never seen my dog’s hair cut so well and she was absolutely in love with Rachel. The best price with the best service I have ever bought for my pet. Love it and highly recommend anyone to bring their pet here.

We lived in an apartment complex right next to Kosmos when we first moved here. We used them for 2 years and now we bought a house in North Phoenix and still make the drive out to Scottsdale just to get our dogs groomed here. The staff and owner are great. Most importantly the quality of the grooming is great and our dogs look so nice and leave happy every time.
Only complaint now is they get booked up on the weekends so fast, so call ahead or use their online booking feature on the website.

I happened upon Kosmos while shopping at AJ’s next door. They were very gracious to take my dog in without an appointment. I asked that her hair not be trimmed too short.
Unfortunately, when I returned to pick her up, she was cut down to about ½.” Additionally, her bottom and stomach were shaved to the skin and she was cowering and shaking when I picked her up. The grooming was not complete, as the «gook» below her eyes was not washed away, and for this grooming on a small 10lb dog cost me $ 57.00. Outrageous.
It gets worse. My dog cowered in the car going home and immediately started scooting on the carpet when we got home. She is still cowering, her bottom is raw, and she is afraid to go outside for fear of the cold… even with a jacket on to warm her up. My happy, bouncy puppy is now hiding in my bedroom. What did they do to my dog?
I will not return to Kosmos! Very, very disappointing.