KFC

Went through the drive thru, ordered a $ 20 dollar fill up for four people.
Arrived at my destination to find no condiment for the biscuits, no plates, no utensils, and NOT EVEN NAPKINS!!!
I expect better from a drive thru that isn’t serving handheld food, I mean for every order through KFC it seems like napkins and utensils would be necessary, why did they forget mine in particular???
The manager Ed B. should get his marbles together and actually TRAIN HIS EMPLOYEES CORRECTLY.
This level of lack of attention to detail I would assume reverberates through the rest of that location and not even just the drive thru person who prepares the order…

Waited for five minutes at the drive up window behind another car, then when I got up to the place where you order nobody responded. Waited a couple more minutes then drove up to the window — and no one ever came. Honked, still no one. Yes, the restaurant was open. Drove off and went somewhere else. Very weird

The food is good here, but if you want long wait times and screwed up orders this is the place to go. I personally wasn’t looking for long wait times or screwed up orders but I got one and so did the guy in front of me. I guess it’s just how the cookie crumbles here.

I only gave a second star because the side of Mac n cheese I ordered was good, they do however have the slowest drive thru on the planet.

Typical KFC, this review is more of a slam on the corporate KFC for the ripoff they are doing by selling us Nashville wings. Nashville Wings are really the same crispy chicken with hot sauce and a couple of pickle slices added for an extra $ 2.00 (for the 8 pack). Pure ripoff.

Let me tell you about how angry & disgusted I was about my last order & experience here!!! I went straight to their Corporate Website & said every single grievance I had about this KFC location… MULTIPLE TIMES! And sent a «strongly worded» & lengthy email to boot!!! (WITH PICTURES!!! «Visuals» work wonders! Lol!) Yeah… I know it’s a «Franchise» & privately run, but there has to be SOME accountability!!!
Well, surprise, surprise, SURPRISE!!! Someone called me back from Corporate!!! Recorded the call, even! Lol! No matter what he offered, you bet your life I’ll NEVER patronize this place EVER AGAIN!!!
WHY? Because this was NOT the 1^st time they over-​charged me, got my order completely WRONG, where I had to turn around in my car & come allll the way back to get my «correct» food order so I could feed my entire, hungry family — but the Manager on duty was just AWFUL!!! Rude to the customers & yelling at an employee, who was obviously new !!! Nope… I will NOT spend another penny here… you shouldn’t either!!!
(And about my pics… I should have spent my $ 50.00 somewhere else! HECK… ANYWHERE ELSE!!! And don’t tell me I should have ck’d my order (s) before leaving! When there’s 6 pissed-​off custs/​cars behind you, it’s kinda hard to go thru every single item to make sure someone was just «doing their job» correctly! It should be the LEAST I should EXPECT!!!)

I am very disappointed in the service provided on my last visit to this location. I will admit it was a little before 5 pm on Friday (today) and the line was long at the drive through. The wait was also very long. I did not receive all that I ordered. I called KFC to report this and the attitude of the manager was «so what» and she did not even ask for the name of the person who waited on me. I can forgive the forgotten item. I can’t forgive the attitude of management. I will not be returning to that location. What happened to taking pride in what you do?

I can’t actually say much about the service, the chicken, anything like that. All I can say is that I tried to order two pieces of spicy fried chicken – a breast and a thigh – at the drive thru window.
«That will be $ 9.23,» the man said.
«Um.»
I sped off.
Now, this was not for two pieces and a drink and a side. Nope. Two pieces, a biscuit, and a dollop of cole slaw.
On what planet are the KFC people living? I can go down the block to LoLo’s and get two actual good pieces of chicken and a waffle for $ 8 bucks.
If they ever decide to lower the prices to fast-​food level, I’ll try it. Until then, I’ll pass!

We went to the KFC located at Hayden and Indian School about 2pm on a Sunday and boy o boy what a big time disappointment! The order taker was so anxious to take our order that she would not allow us to peruse the menu on the wall behind her even though we stood a good 15 feet from her. She kept rambling about the specials and was very distracting and annoying. After some deliberation we decided on the $ 5 fill up (3 piece tenders, mashed potatoes and biscuit) and a $ 8 (3 piece dinner, 3 thighs original recipe) which came with a tiny mashed potatoes and gravy, small cole slaw and a dry biscuit.
Definition of a chicken is an adult bird over 1 year old. definition of a pullet is under 1 year old and a chick is 6 months or less. The thighs were from a chick. I could put all 3 thighs in the palm of my hand and still see my fingers. After removing the bones there was 3 bites of chicken. I almost felt guilty eating a chick not to mention everything was cold! Dam what a waste of $ 15! I hope this is not typical of all KFC’s.
Don’t waste your money here.

Absolutely ridiculous that they don’t have grilled and if they do it is limited. The person taking the order was rude and unprofessional.

Burnt popcorn chicken. No mayonnaise, they said they ran out of Mayo. No sauces other than honey mustard.
The only thing edible in my order were the biscuits.
Remind me why are they open again!!!

First time trying that five dollar fill up box and surprise, surprise it was pretty good. The tenders were well cooked and if you scrape all the gravy out of the potatoes and replace with butter, they will taste better. The biscuit is usually good and that cookie at the end just seems to do the trick in the happy ending department.

Some of the sweetest staff around. Laura is amazing. Treat me with utmost sincerity. I really do appreciate when I recieve excellent customer service.

Use to come here quite a bit back in the day. But looky now, this KFC has all grown up into a space age fast food place designed by HGTV? Maybe.
The old setup was kind of run down and needed a freshening up, and now it’s gotten it. But some of the old ways that gave it a well deserved Two Stars by my friend Donald S and one Star from Heather C. are still present.
What’s with the ghetto $ 0.39 charge for using plastic. Do I get a discount for using Cash like at an ARCO station? Nope, sorry. Heck, this is Old Town Scottsdale and the Franchisee should retire this cheapo technique.
As for the food and employees, well they’re both solid. Cammie was friendly, offered to bring out my food when it was ready and asked for & remembered my name! She even came by and asked midway through my meal if everything was alright. Wow
I had the Chicken sandwich with the FLG sauce, along with some strips and it was Three Stars, A-​Okay good. So I’m not going to lower my rating just for the extra credit card usage charge, but…

Clowns run this store. Ordered a 12pc tender combo w/​mac n cheese and mashed potatoes. First off, on a Friday afternoon, they don’t have any m/​c ready. So, 10 minutes and $ 20 later, I ask for a large ice water and they argue with me at the window while trying to hand me a child sized drink stating «you wanted a water cup,» then trying to charge me for a large cup. Really, are you that petty?
Don’t nickel and dime your paying customer.

We’ve been here a couple times. The food tastes fine, when we get it. This location is super busy and really could use double the staff.
The lady taking the order is also scrambling to get the food. There was only one cook. One person at the window and that person also had to get the food. I believe there were 4 people working at lunch time.
The line was long. The service itself wasn’t bad. Each person was totally scrambling to fill the orders and you could see how overworked they were. They did have a HIRING sign posted, but whomever owns this KFC should probably pay more so they can get more people hired.
The lady at the register was very nice, but you could see she was a bit frazzled and doing her best. They need to hire more people and if retention is a problem, then provide better pay and incentives to stay.

This is the worst location I have ever had the misfortune to visit in any city. For the third time — I know… shame on me for letting them do this to me more than once — they were without adequate product to sell to customers. After telling us that there would be fresh extra crispy chicken to fill our order in 12 minutes — and after having us wait for 20 — they were forced to admit that they didn’t have enough chicken breasts available to sell, period. On a Sunday afternoon, at 5:00 p.m., they were already out of chicken with no prospects of getting more? Who runs a business like this? Chicken is all they sell! It wasn’t just a bad day, either. This happens over and over at this location.
After having spent 30 minutes waiting, they refunded our money and we went to another chicken place in Scottsdale, one that takes care of and values their customers. I’ll never step foot in another KFC again. Not any of them. There are plenty of great options, but KFC is not one of them.

I was greeted by Laura and had the most heart felt experience in a fast food chain I have ever had. She learned my first name and helped me through every step of the process. Food came out hot and quick.

Worst KFC service ever. I was in the drive thru and ordered a single $ 5 meal. After driving up to the window I sat UNATTENDED for 10 MINUTES. That’s an eternity at a drive through window. No one even opened the window to engage me whatsoever. No explanation about the delay, no estimated wait time, no apology, no communication at all. After 10 minutes, I laid on the horn, flipped the empty window the bird and drove off.
This KFC has an excellent location and should be rolling in customers (and cash), but I consistently find it barren of customers. Every review here on Unilocal is 100% accurate as I have experienced every situation described. I am boycotting this location until someone steps in takes charge. Fast food restaurant management and daily food service is certainly not cutting edge as successful franchises have been operating for decades. What is the problem here???

Corporate, are you listening? Although I admit, I love your product, what the hell is going on in this store?
While I was waiting (26 minutes) for my order for two, THREE different customers came back in to say their order was wrong or incomplete. Laura, your counter lady, handled it as best she could (2 stars are for her only) I believe all the orders originally were through the drive thru. I have been to this store many times and have only gotten lucky to have a good experience two or three times.
I refuse to go to the drive thru anymore, the order is either wrong or the chicken is extremely small. At 5 in the evening, you should not be out of ANYTHING, especially your most popular chicken choices.
This location is run worse than the VA. Heads must roll; it’s the only way to get right with us.
Ps. Please keep Laura. She’s full of personality and quick.