Jalapeño Inferno

Worst service ever! The food was delicious but from the hostess to the bus boys to the waitress and to the manager, it was horrible. We waited for 20 minutes before ever being offered a drink and that was only after we demanded a manager. The food took very long to ever come. The bus boys do not have any clue how to remove a empty plate or fill a water glass. And the manager took care of our immediate upsetness but never came back to check if it continues to go well or continue to be bad. And at the end when I told her it was horrible she basically rolled her eyes and said Oh. We will never return

I eat here a lot and love this place. Food is always great. Our bartender, Jack, FANTASTIC! Highly recommend this restaurant!

We normally go to the one on Pinnacle Peak but gave this one a shot. We sat down at 2:45. Waited for a really long time for a server and there were maybe four other tables. We ordered off the lunch menu, which is available until 3. The server took our order and then came back a couple minutes later saying that the computer system wouldn’t allow us to have the lunch menu because it was passed 3. Not cool, if we didn’t wait 10 – 12 minutes before being acknowledged, we would have been able to order the lunch menu. The price difference on our items was significant and it was irritating when the food turned up to be less than satisfying. I’m not complaining about the prices, and who cares about a lunch menu. I wish that the server was more prompt and would have accommodated his tardiness by giving us the dumb lunch prices. Sorry guys, not a fan.

Low end chain Mexican food, coupled with bad service and cold «sizzling» fajitas earns this place one star. Salsa is usually the first indication if a Mexican restaurant is going to be any good — the salsa was very bland and it just went downhill from there. We should have known when we went in and the place was mostly empty but we were really craving Mexican. A real shame because it is in a super location.

Ahhh, where do I begin?! We were really excited to try this place and the menu looked great… but…major disappointment!!! Will never go back, and I discourage anyone from falling into the same trap we did… cute interior, seemingly great menu, etc. (We were there on a Saturday at noon, less than 8 tables of people.)
Short version: bad service, TERRIBLE food, overpriced, and lack of customer service.
Long version:
Our waitress was less than attentive from the get go, to the point where after 10 minutes of waiting, my bf got up and started to walk to the bar to order our drinks before she finally met him halfway and took the order. When she came back to take our food order I asked what she recommended, since it was our first time there. She RAVED about the tequila lime shrimp tacos, so we ordered those and a ‘build your own burro’ with shredded chicken, green peppers, cheese, guacamole and jalapeños on the side. Since it came with rice and beans, we asked if they could be on the inside of the burrito instead of the outside, she said, «Of course! No problem!» Also confirmed with her that the burrito did NOT come enchilada style, granted the menu did not say it did, but we wanted to make sure, she said, «No it doesn’t! It comes ‘naked’.» So when our food came out, the burrito was completely smothered with sauce and melted cheese and it was surrounded by a pile of rice and beans. So we sent that back because my bf hates a burrito you can’t pick up with your hands. Meanwhile we started on the shrimp tacos. They were literally soaking wet and dripping with grease! No exaggeration, bc I have no problem with indulging in greasy Mexican food, but this was borderline inedible. Not to mention they were filled with what looked like canned, baby shrimp (4 – 6 per taco), a sprinkle of melted cheese, and a tiny scoop of pico de gallo. All wrapped in a soggy, greasy, oversized tortilla. (Really pissed that I didn’t think to take a picture, because trust me your jaw would drop! Trust me!)
When the manager came back with the burrito, it now had no sauce on it, BUT it was covered in melted cheese and sitting in the refried beans. At this point my bf was starving so he made a comment that it still wasn’t «naked» but took it anyway. He scraped off the cheese and attempted to pick it up and take a bite. It was soaking wet and fell apart, so he ultimately ate it with a fork. What an ordeal! Meanwhile, I had made a comment to the manager while he was there about the puddle of grease the shrimp tacos were swimming in and asked if that was ‘normal’, he was pretty much tongue-​tied, so I ordered the fish tacos instead and just said whatever, in my head. We kept the shrimp tacos and my bf said we would still pay for them. The manager didn’t say anything and left. It was another 15 – 20 minutes before the fish tacos finally came out. At this point my boyfriend was finished with his meal, of course, so I ate alone while he patiently waited. Fish tacos were good, but nothing amazing.
Time to ask for the check… it was $ 75, for lunch!!! We had two margaritas, shrimp tacos, fish tacos, and a chicken burrito, that’s it!!! The burrito supposedly comes with choice of meat, and two add-​ins, with rice and beans on the side. She charged us a $ 7.50 UP-​charge on top of the $ 10 burrito that only had 1 extra add-​in (shredded chicken, guacamole, green peppers and cheese were the only ingredients, as mentioned above). The side of jalapeños were another $ 2 charge. So the burrito that they had to re-​make and yet STILL wasn’t as requested ended up costing us almost $ 20!!! The super-​greasy, barely-​full, baby shrimp tacos were $ 14 and I think the two fish tacos were $ 12 or $ 13. Anyway, were weren’t expecting to have anything comped, by any means, but how does a restaurant charge nearly $ 20 for a chicken burrito, that was not made to the customer’s requests??? Really and truly!!!
Moral of the story, if you like to be ripped off while slurping down grease then this is the place for you!!!

Amazing Market Street Mixer!!! Great service!!! Tequila on Tap and the chips are crazy good!!! Melody always does a great job with making sure the food and drinks are up to par.

We always have a great time when we come to Jalapeño Inferno! Perfect for day drinking and food. We always sit at the bar and get great service but their patio looks really comfortable. The chips and salsa are house made and it shows — they are like crack. Solid, inexpensive wine list and the margaritas — especially when made by Ani — are definitely some of the best we’ve enjoyed. Melody always comes and checks to make sure everything is good and keeps us company. She has such a good feel for her guests. Always feel welcome when we come here.

Definitely the place to go for Mexican fare. Stopped in for lunch, as I do from time to time, only to find a new bartender, Ani. She is a gem. She definitely makes you feel at home, and is a plus for business. Stop by for a great meal and a friendly smile.

This restaurant is the best Mexican Restaurant we have been to from all our travels from Boston to LA. The quality of the food is very high. The service fantastic. Our server Sara N. Was extremely helpful and very personable. We would definitely return and highly recommend this place to anyone who wants great quality food, plentiful portions and very importantly, a server who really cares and knows her menu and whose suggestions were honest and very helpful.

Went during Happy Hour Friday night. Service was great! The manager was helping out the servers and talking to every table. She made the difference and you knew she loved her job and the patrons. Margaritas and appetizers were delicious and sitting outside on the patio in the warm AZ weather topped the experience off!

I sat at the bar for lunch today. They offer street tacos at ½ price all day if you dine at the bar. Ani was my bartender. She was great! Very pleasant and great service. Check this place out if you haven’t already.

Love the shrimp tacos and at the bar you can get street tacos for half off! While at the bar ask Kelly to make you her special skinny margarita. Kelly is a rock star behind the bar.

Just took an out-​of-​town guest and couldn’t have made a better choice! Great food, indoor/​outdoor dining, accommodating hostess and our waiter, Frank, went above and beyond giving flawless service. Definitely my ‘go to’ place!

The food at Jalapeño Inferno Market Street is amazing! Our server Kelly suggested a boss margarita that was the best ive ever tasted! Kelly also suggested the fajitas which my table chose. She was very knowledgeable and super friendly. We will be back because of her!

I absolutely love this place. Amazing food and even better service. The location is great too, indoor and outdoor seating. Kelly is such a great bartender, she makes you feel really welcome. If you’re in the area and in the mood for great Mexican food, stop in to jalapeño. You won’t be disappointed.

Every time I come here the entire staff is so warm and welcoming. I love the steak burrito and having a few dos Equis at the bar! Ani the bartender is always so friendly and on top of everything. I go in for the food but mostly the people!!! The manager Mel always stops by and says hello and welcome back. It’s nice to go to a place and consistently feel special. Go check it out!!!

Back again. Loved it as always. Didn’t have food this time, just drinks, but the staff, especially Ani was fantastic! I love going to a place that just makes you feel at home. A place that you want to invite your friends to. So come on down, maybe I will be here, and if I’m not, at least know you will have a great time :)

First time here. Food was great Kelly was an awesome server. The Twisted sangria/​margarita is refreshing and delicious.

We typically go to the Pinnacle Peak location and tried this location for the first time. The food was as good or better than the other location. I was happy to see lean options on the menu. Frank was very accommodating as our server. The milieu here in DC Ranch is a step up from other local restaurants.

I went here to try and find a good local Mexican restaurant and boy did I hit the jackpot. The food here was amazing. I started with some queso from the appetizers and it was phenomenal. I then ordered a steak Courtney’s burrito that was recommended by the waiter Connor and it was spectacular. Connor did a great job serving us and we had some good conversations about current events here in Scottsdale. I look forward to making numerous trips back here!

We tend to have our girls get together here for happy hour and we love it. First it is located in a fun upbeat location which is DC ranch. They have fantastic happy hour margaritas and the best selection of appetizer and service is always excellent. Can’t forget the best part they have amazing all you can eat the best chips and salsa. We shall be back.

This place doesn’t seem busy on a Sunday and I understand why.
Got there. 6 patrons there near empty. Then got seated. Waited 10 minutes no approach by waitress. She was at the bar watching a play off game. My wife went and asked her for help and she rolled her eyes like we were irritating her. So we decided to walk out and go to the much busier Market Street Kitchen. Won’t be back.

My family of 10 made reservations on a busy Friday night. They saved a table of 8 instead of 10 so we were cramped together, because it was a busy night they couldn’t move us. We sat next to the door and it was cold outside, we had to ask a couple of times before they finally kept the door shut.
Overall the food was good but the service was lacking. Also my tacos were cold. The restaurant itself seems really small and cramped. Unfortunately, we didn’t have a good experience.

Came here on Halloween with a large group. We enjoyed our visit and would definitely come again! The deep fried chips are amazing and worth making a special request for. I ordered the Courtney Burrito; the flavor was good, but the «hot» was just a little too hot and needed more spice.

I came here for a work meeting/​lunch a few Friday’s ago. There were a total of six of us. The inside was barren, only one other table occupied. This was good because we had to push same tables together so all of us could sit together near the back.
I ordered the lunch fajitas and did a split of the steak and shrimp. My meal came with three flour tortillas, rice, beans, guacamole, sour cream, and lettuce/​tomatoes. The skillet contained red and green bell peppers, onions, and steak/​shrimp. The portion size was good but the presentation and taste were lacking. The guacamole, beans, and rice lacked flavor.
One co-​worker ordered the soup (green chili corn chowder), another ordered Courtney’s Burrito, and a third ordered enchiladas. I can’t remember what the other two ordered. However, everyone’s meal except for one arrived at the same time. When our co-​workers meal finally arrived, the server apologized saying they burnt it the first time and had to remake it.
Overall, I don’t think I’ll be back. I’ve been wanting to try Jalapeño Inferno since they opened up and I’m glad I can cross it off my list. Unfortunately, I wasn’t very impressed with the food. The only upside was that the wait staff was very friendly, helpful, and quick.

Great location in the middle of Market Street at DC Ranch. We have been to their other location so were excited about trying this one out. We got a table outside but were sitting underneath the misters and were soaked within minutes. No joke, I could wring my napkin out. If we go back we would definitely sit inside. We welcomed the chips and salsa when we sat down. My b/​f got a $ 15 margarita that was absolutely terrible. Their special homemade sweet and sour mix is definitely not that special. I had the spinach enchiladas which were very good. The hostess was fun and bubbly and our server was efficient so two thumbs up on for service.
Overall we had a meh feeling about this place. Would we go back… sure if we were in the area. But we definitely wouldn’t make the trip specifically for this place.

This is a great choice if you are in the DC Ranch area.
I came in with a large group for Happy Hour.
½ off appetizers is a great deal, and the Margaritas were delicious. Plus, unlimited tasty chips and salsa.
Service was good and most all the food our group had was great.
I truly hope they add blinds or something. The light coming in from outside was pretty annoying. Based on my first experience, that’s my only complaint.
Enjoy!